Customer Focus vs. Thomson Reuters CS Professional Suite

Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.

Incentivized

It is extremely suitable for the client since for us they are all US-based companies, even though the main headquarters of our business is in Mexico.

It is less appropriate in terms of usability than taxes, since it does not include adaptability to Mexican legislation, and its deployment through customizations and reports is extremely expensive.

Incentivized

• Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
• Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
• An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.

Incentivized

• Allows users to create associations, groups, locations, or property types to categorize each asset.
• Fixed Assets CS can be deployed in a virtual office setting or as a SaaS application.
• Fixed Assets CS also supports common depreciation methods.

Incentivized

• Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
• Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
• There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.

Incentivized

• Requires a time investment for the learning curve to fully utilize the benefits provided by CS Professional Suite.
• Older looking UI and aesthetic.

Incentivized

The platform is stable even though a version for MacOS is also missed.

In general, the user management and administration process is intuitive and once the roles are defined it is simple and easy.

However, the user experience has become out of date in relation to other web-based platforms currently available on the market.

Incentivized

Support for Thomson Reuters is very in-depth as they have a ton of knowledge articles that help troubleshoot common issues and gives a launching pad for users to learn more about the product and help them use the tools effectively and efficiently. When needed, reaching out to the live support is always prompt and we are able to effectively work past any issues that come up.

Incentivized

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.

Incentivized

Thomson Reuters is all I have experience with.

Incentivized

• With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
• With the information the employee can develop more personalized relationships with the client.
• This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.

Incentivized

• Not authorized to view the large scale picture of Thomson Reuters CS Suite on ROI, however, it has been a part of the business model for years with constant updates and is only getting more and more efficient as time goes on.

Incentivized