What users are saying about
4 Ratings
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85 Ratings
4 Ratings
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Score 8 out of 100

Ubiquiti Networks UniFi

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85 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Cyberoam

We've been happy with them for the most part for use in our K-12 segment. Please also know that the review is for thoughts and sharing and does not represent or infer a product endorsement by myself or on behalf of the University of Hawaii system.
Mark Yap | TrustRadius Reviewer

Ubiquiti Networks UniFi

In the past few months we purchased thousands of dollars in brand new networking equipment from Ubiquiti. IT DOES NOT WORK CORRECTLYWe bought 2 sets of hardware. 1 for home office and 1 for work. They both have the same issue (internet stops working). We have emailed literally dozens of times with customer service and they have not been able to resolve the issue. We have requested escalation to more trained technicians and have asked them to log into our system to assess. None of this has happened and our internet continues to intermittently work.
Anonymous | TrustRadius Reviewer

Pros

Cyberoam

  • Easy to use compared to other firewall/UTM products
  • Good for SMB and enterprise, but also high marks for a K-12 use case
  • Longevity and reliability
Mark Yap | TrustRadius Reviewer

Ubiquiti Networks UniFi

  • AP's are very affordable.
  • Most of the AP's are highly reliable and can be used indoors or in covered outdoor spaces.
  • Outdoor Mesh AP's with an external directional antenna can effectively cover outdoor spaces with dual band wifi better than much more expensive APs.
  • Unifi Protect via the Cloud Key Gen2+ is probably the slickest, most affordable IP camera system on the market right now.
  • Unifi controller is powerful yet simple to administrate.
  • Remote management of entire networks through a single pane of glass is easy to accomplish with the Unifi controller.
  • Cloud Key Gen2 solves problems with the first Cloud Key wiht a built-in battery backup.
  • When you are "full stack" Unifi with wifi, network switches and gateways, the control you can wield over a network in just a few clicks and the amount of data you can glean from a quick glance in the controller is incredibly impressive. It makes an IT guy wish every product/service could be so tightly and well-integrated.
  • Community support is excellent, Unifi staff monitors their official forums and responds to almost every thread.
Patrick Plaisance | TrustRadius Reviewer

Cons

Cyberoam

  • Without mentioning an alternative brand, there is another leading company who has updated with firewall UI quite a bit. They offer an expanded line-up to meet a wider array of needs including specific appliances for web caching, proxy servers, and other products that have the same and familiar UI across the products. Each of the products does have some overlap so that customers can choose the right appliance for their use case.
  • After being acquired by Sophos, we saw our year-over-year costs escalate significantly since our original maintenance contract. They should consider revisiting the pricing, especially for education.
  • They should consider a current market analysis and see how the market is changing and adapting with other lower cost appliances for their product line up.
Mark Yap | TrustRadius Reviewer

Ubiquiti Networks UniFi

  • VLANs: They can make these work more smoothly. Setup can be more intuitive.
  • Cloud Key: These need to be stabilized; they lose their programming a little too easily.
  • Stop selling the Gen-1 cloud key: No battery means you need an external power source or you must be onsite to power it off before updating.
  • Portal can be modernized.
Vin Campbell | TrustRadius Reviewer

Usability

Cyberoam

No score
No answers yet
No answers on this topic

Ubiquiti Networks UniFi

Ubiquiti Networks UniFi 9.5
Based on 3 answers
UniFi's system is intuitive in how options are placed and explained throughout the interface. What is not directly explainable within the interface, Ubiquiti does provide several knowledgebase documents explaining best practices and methods of troubleshooting when things don't go exactly right. We've been using them for over three years, and the benefits vastly outweigh any negatives we could come up with on the equipment and system.
Brandon Patton | TrustRadius Reviewer

Support Rating

Cyberoam

No score
No answers yet
No answers on this topic

Ubiquiti Networks UniFi

Ubiquiti Networks UniFi 7.9
Based on 7 answers
Support tickets can be proactively created within the dashboard with full detailed documentation. The Ubiquiti website provides detailed documentation on support. Forum and user groups also provide the interested community with information that covers all aspects of issues or questions users can encounter with the latest and most updated information.
Tiago Mokwa | TrustRadius Reviewer

Alternatives Considered

Cyberoam

At the time Fortinet wasn't open to changes and ease of use for our type of use case. Since then, the company has come a long way with ease of use of their product. We selected Cyberoam because of its UI and ease of use specifically for CIPA compliance for K-12
Mark Yap | TrustRadius Reviewer

Ubiquiti Networks UniFi

We've had all kinds of access points and switches in our organization over the years. Between Apple AirPort, NetGear, LinkSys, and Dell, the UniFi access points have been the best ones. The UniFi switches have been good except for some minor mishaps with firmware bugs. We eventually landed on Dell-managed switches for the racks of servers, but the UniFi switches have a place for connecting various office spaces to the racks. We opted not to go with the UniFi threat management gateway because pfSense offers a much more feature-rich experience for controlling proxies and firewalls that UniFi just doesn't handle well (yet).
Aaron Smith | TrustRadius Reviewer

Return on Investment

Cyberoam

  • Positive - time and cost savings on management
  • Positive - still best in class for ease of CIPA compliance for K-12
  • Negative - escalating costs are pushing us away from the solution
Mark Yap | TrustRadius Reviewer

Ubiquiti Networks UniFi

  • Unifi's excellent price points make it easy to add an AP if necessary without breaking the bank.
  • The initial problem with Gen1 Cloud Keys caused a lot of problems for us. The units would reboot or corrupt themselves and configuration locally or via remote was impossible. They have since fixed the problem.
  • Being simple to set up has made them a go-to for installing at new sites, and we can easily train some of our lesser-experienced techs on how to use the controller software for maintenance and monitoring.
Michael Metalios | TrustRadius Reviewer

Pricing Details

Cyberoam

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Ubiquiti Networks UniFi

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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