What users are saying about
18 Ratings
18 Ratings
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Score 7.3 out of 100
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 4.4 out of 100

Attribute Ratings

  • CyberSource is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.2

CyberSource

62%
9 Ratings
3.2

Worldpay from FIS

32%
8 Ratings

Likelihood to Renew

CyberSource

N/A
0 Ratings
7.0

Worldpay from FIS

70%
1 Rating

Support Rating

CyberSource

N/A
0 Ratings
5.0

Worldpay from FIS

50%
2 Ratings

Likelihood to Recommend

Visa

Easy, stable, and effective financial data management and also excellent for multiple contacts management and easy to provide accurate reports on multiple payment processing and various project activities. The CyberSource features are simple and easy to custom their functionalities and even scheduling using the solution is an amazing and useful data visualization platform.
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FIS

Worldpay is better suited to brands/retailers with a limited budget who require a safe, secure, but basic payment gateway to launch a website with. You can be up-and-running with Worldpay in a matter of minutes and integrate a solution via their hosted payment page. Worldpay does have limitations and I would recommend other payment gateways for more advanced customisations and payment requirements.
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Pros

Visa

  • They have built the connections to multiple card providers so that a retailer does not need to build the code for each one separately.
  • The decision manager product catches and stops a lot of fraud from getting through and causing a large number or chargebacks.
  • They also connect to PayPal making it easy to add them to any website as a payment method.
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FIS

  • It has broad support for networks and software solution.
  • It is fairly easy to implement and configure.
  • Has good technical support when you have the proper contact.
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Cons

Visa

  • fees- competitive, but budget for them
  • price transparency- it's hard to know exactly what you're being charged for. We are charged a small % of each incoming payment batch, so AR reconciliation is more difficult
  • implementation- significant time and expertise required to get everything up and running smoothly
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FIS

  • In my experience, Some of the WORST tech support/customer service I've ever experienced
  • Two of the last four years, gift cards crashed for multiple days during our Black Friday sale
  • Duplicate charges
  • Fraud controls are weak and (for gift cards) cost extra for dubious protection
  • It took them over a month (and constant badgering) to give us a copy of our contract
  • The system crashes quite a bit, leaving our locations without any ability to charge customers
  • I dread having to deal with WorldPay, yet have to on a daily, if not weekly, basis
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Pricing Details

CyberSource

Starting Price

Editions & Modules

CyberSource editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Worldpay from FIS

    Starting Price

    Editions & Modules

    Worldpay from FIS editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Visa

      No answers on this topic

      FIS

      As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else
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      Support Rating

      Visa

      No answers on this topic

      FIS

      Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.
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      Alternatives Considered

      Visa

      Cybersource is a decent product but 2 things are driving us to look at others options. First is the lack of customer service. Every issue that requires help is dreaded as you know if will not be an easy process. This tags into the communication access with them. Multiple emails are generally required to get any response. There have been times when we requested information about PCI compliance that they never responded. Second is the cost savings with others processors. Currently we are leaning towards Elavon as their replacement.
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      FIS

      ANYONE would be better than Worldpay. My parent company requires its use. Otherwise, I would have run away screaming a long time ago.
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      Return on Investment

      Visa

      • It has streamlined credit card processing for the whole organization
      • Provides all the info we need to locate specific transactions and address issues accordingly
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      FIS

      • Positive- More clients are enticed to use World Pay when they hear the benefits.
      • Negative- Customer service lacks so our clients tend to complain about that.
      • Negative- Rates can be a little high depending if client is currently using a local bank.
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