What users are saying about
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.3 out of 100
Based on 18 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 1.1 out of 100
Based on 3 reviews and ratings
Attribute Ratings
- CyberSource is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
6.2
CyberSource
62%
9 Ratings
1.0
TSYS Payment Gateway
10%
2 Ratings
Likelihood to Recommend
CyberSource
Easy, stable, and effective financial data management and also excellent for multiple contacts management and easy to provide accurate reports on multiple payment processing and various project activities. The CyberSource features are simple and easy to custom their functionalities and even scheduling using the solution is an amazing and useful data visualization platform.
Project Manager
OmobonoMarketing & Advertising, 51-200 employees
TSYS Payment Gateway
TSYS Payment Gateway is well suited for a small business or medical practice looking for a payment management system that is, overall, easy to use and straightforward. TSYS is user-friendly and generates detailed user reports to show businesses which credit and debit card payments have processed during the specified time period.

Verified User
Employee in Other
Medical Practice Company, 11-50 employeesPros
CyberSource
- They have built the connections to multiple card providers so that a retailer does not need to build the code for each one separately.
- The decision manager product catches and stops a lot of fraud from getting through and causing a large number or chargebacks.
- They also connect to PayPal making it easy to add them to any website as a payment method.

Verified User
Director in Information Technology
Apparel & Fashion Company, 501-1000 employeesTSYS Payment Gateway
- Generates detailed reports
- Allows for multiple users to access at one time
- Easy to read statements

Verified User
Employee in Other
Medical Practice Company, 11-50 employeesCons
CyberSource
- fees- competitive, but budget for them
- price transparency- it's hard to know exactly what you're being charged for. We are charged a small % of each incoming payment batch, so AR reconciliation is more difficult
- implementation- significant time and expertise required to get everything up and running smoothly

Verified User
Team Lead in Finance and Accounting
Furniture Company, 501-1000 employeesTSYS Payment Gateway
- [Changed] fee schedule.
- [TSYS Payment Gateway] [said] they would issue [refunds] and then it was denied.
Owner
One to One Physical Therapy and Pilates Fitness LLCHealth, Wellness and Fitness, 1-10 employees
Pricing Details
CyberSource
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—TSYS Payment Gateway
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
Starting Price
—Alternatives Considered
CyberSource
Cybersource is a decent product but 2 things are driving us to look at others options. First is the lack of customer service. Every issue that requires help is dreaded as you know if will not be an easy process. This tags into the communication access with them. Multiple emails are generally required to get any response. There have been times when we requested information about PCI compliance that they never responded. Second is the cost savings with others processors. Currently we are leaning towards Elavon as their replacement.
Business Owner
SecureFixInformation Technology and Services, 1-10 employees
TSYS Payment Gateway
Clover and square were up front with all fees. [I think] TSYS will try to sell you their product saying medical credit card processing has to be HIPAA complaint. [I feel] [this] is [not] true. They will say they don't have a minimum processing fee. [I feel] [this] is also not true.
Owner
One to One Physical Therapy and Pilates Fitness LLCHealth, Wellness and Fitness, 1-10 employees
Return on Investment
CyberSource
- It has streamlined credit card processing for the whole organization
- Provides all the info we need to locate specific transactions and address issues accordingly

Verified User
Account Manager in Customer Service
Automotive Company, 201-500 employeesTSYS Payment Gateway
- Positive impact on work flow- employees can quickly cross-reference reports to close out the day
- TSYS can be expensive. We are considering alternatives as we continue to improve our practice.
- More than one employee can be logged in at one time allowing for responsibilities to be shared to help with work flow and productivity.

Verified User
Employee in Other
Medical Practice Company, 11-50 employees