What users are saying about
18 Ratings
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Score 7.3 out of 100
3 Ratings
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Score 1.1 out of 100

Attribute Ratings

  • CyberSource is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.2

CyberSource

62%
9 Ratings
1.0

TSYS Payment Gateway

10%
2 Ratings

Likelihood to Recommend

CyberSource

Easy, stable, and effective financial data management and also excellent for multiple contacts management and easy to provide accurate reports on multiple payment processing and various project activities. The CyberSource features are simple and easy to custom their functionalities and even scheduling using the solution is an amazing and useful data visualization platform.
Alex Wilson | TrustRadius Reviewer

TSYS Payment Gateway

TSYS Payment Gateway is well suited for a small business or medical practice looking for a payment management system that is, overall, easy to use and straightforward. TSYS is user-friendly and generates detailed user reports to show businesses which credit and debit card payments have processed during the specified time period.
Anonymous | TrustRadius Reviewer

Pros

CyberSource

  • They have built the connections to multiple card providers so that a retailer does not need to build the code for each one separately.
  • The decision manager product catches and stops a lot of fraud from getting through and causing a large number or chargebacks.
  • They also connect to PayPal making it easy to add them to any website as a payment method.
Anonymous | TrustRadius Reviewer

TSYS Payment Gateway

  • Generates detailed reports
  • Allows for multiple users to access at one time
  • Easy to read statements
Anonymous | TrustRadius Reviewer

Cons

CyberSource

  • fees- competitive, but budget for them
  • price transparency- it's hard to know exactly what you're being charged for. We are charged a small % of each incoming payment batch, so AR reconciliation is more difficult
  • implementation- significant time and expertise required to get everything up and running smoothly
Anonymous | TrustRadius Reviewer

TSYS Payment Gateway

  • [Changed] fee schedule.
  • [TSYS Payment Gateway] [said] they would issue [refunds] and then it was denied.
Karen Takashima | TrustRadius Reviewer

Pricing Details

CyberSource

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

TSYS Payment Gateway

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Starting Price

Alternatives Considered

CyberSource

Cybersource is a decent product but 2 things are driving us to look at others options. First is the lack of customer service. Every issue that requires help is dreaded as you know if will not be an easy process. This tags into the communication access with them. Multiple emails are generally required to get any response. There have been times when we requested information about PCI compliance that they never responded. Second is the cost savings with others processors. Currently we are leaning towards Elavon as their replacement.
Bradley Carpenter | TrustRadius Reviewer

TSYS Payment Gateway

Clover and square were up front with all fees. [I think] TSYS will try to sell you their product saying medical credit card processing has to be HIPAA complaint. [I feel] [this] is [not] true. They will say they don't have a minimum processing fee. [I feel] [this] is also not true.
Karen Takashima | TrustRadius Reviewer

Return on Investment

CyberSource

  • It has streamlined credit card processing for the whole organization
  • Provides all the info we need to locate specific transactions and address issues accordingly
Anonymous | TrustRadius Reviewer

TSYS Payment Gateway

  • Positive impact on work flow- employees can quickly cross-reference reports to close out the day
  • TSYS can be expensive. We are considering alternatives as we continue to improve our practice.
  • More than one employee can be logged in at one time allowing for responsibilities to be shared to help with work flow and productivity.
Anonymous | TrustRadius Reviewer

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