What users are saying about
44 Ratings
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Score 8.2 out of 100
59 Ratings
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Score 7.6 out of 100

Attribute Ratings

  • Darktrace is rated higher in 1 area: Support Rating
  • Symantec Advanced Threat Protection is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.9

Darktrace

69%
8 Ratings
7.5

Symantec Advanced Threat Protection

75%
16 Ratings

Likelihood to Renew

Darktrace

N/A
0 Ratings
7.0

Symantec Advanced Threat Protection

70%
2 Ratings

Usability

Darktrace

N/A
0 Ratings
7.0

Symantec Advanced Threat Protection

70%
2 Ratings

Support Rating

9.4

Darktrace

94%
4 Ratings
8.0

Symantec Advanced Threat Protection

80%
3 Ratings

Implementation Rating

Darktrace

N/A
0 Ratings
8.0

Symantec Advanced Threat Protection

80%
1 Rating

Likelihood to Recommend

Darktrace

I think if you manage a large number of mailboxes, you need a reliable solution to protect corporate email from any threat. This solution uses AI to analyze emails to check if they're safe or if it's a risk for the organization. It has a good UI (all in English), and the more you're using it, the more you get. There are a lot of metrics and indicators to help the email security admin.
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Broadcom

It is valuable software for when it comes to a large or medium organization, since it helps to protect the endpoints, but as the number of servers increases its value increases. However, it is important to keep in mind that when it comes to low end devices, its protection can affect their performance. This is because it is not a software with a very light agent.
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Pros

Darktrace

  • Monitors your network for unusual behaviour; as it learns what is normal for your network, you don't need to worry too much about things that are normal for your organisation, but might be considered odd in other places, triggering as alarms. It can also detect more subtle changes such as a device accessing a server but at an unusual time.
  • There are a large number of models that are used to create the alerts, which can all be customised, and you can also create your own from scratch, to allow you to tailor it perfectly to your situation.
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Broadcom

  • USB Control. Only allow certain usb devices to be connected and allow on certain users to have the ability to us usb keys.
  • Easy of Administration, configuration and installation.
  • Support is excellent. When I've called in for help they go above and beyond to help you resolve you issue or answer your questions on a certain configuration.
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Cons

Darktrace

  • Really had a poor time of identifying devices and what the device's purpose was - a simple nmap scan did a better job. The problem is they expect you to fine-tune the results - which is exactly what you would expect - but day one it found over 2,000 servers (and I only have 112).
  • Really had a hard time separating network traffic into locations - I use distinct subnets for my buildings, but there was no good way to create a logical map of my traffic internally. Did not garner a sense of trust that it was seeing everything.
  • Sat through a few "analyst" reports - which showed me possible threats in my environment. I am already using a few open source tools, and they actually found more than the analyst reports. Also, there was no way to get the reports on your own - you had to work through their analysts to get the information.
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Broadcom

  • The interface can be a little wonky at times and can slow to a crawl when trying to do too much.
  • Having to manually (or use another tool such as Symantec Enterprise Manager) to upgrade the endpoints is not the best way to implement clients.
  • Pricing for purchase and upgrade is a little strange and takes more thinking than it should.
  • They were recently purchased by Broadcomm and the new regime has been making some changes that appear to be more for larger customers.
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Pricing Details

Darktrace

Starting Price

Editions & Modules

Darktrace editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Symantec Advanced Threat Protection

    Starting Price

    Editions & Modules

    Symantec Advanced Threat Protection editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Darktrace

      No answers on this topic

      Broadcom

      Symantec Advanced Threat Protection has done a sufficient job at identifying true positives. However, the UI could be improved and the amount of false positives is a little too frequent for my liking
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      Usability

      Darktrace

      No answers on this topic

      Broadcom

      There is a small learning curve, but compared to other AV products it is fairly simple and easy to catch onto
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      Support Rating

      Darktrace

      Darktrace support is excellent in my experience. They send a competent engineer on-site to provide on-boarding training. They were also very responsive in responding to questions and concerns. Having an individual point of contact who is a competent network and security engineer is not a common experience, at least for me.
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      Broadcom

      Support responds fast for higher priority issues, they have always been good at solving the problems we encounter.
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      Implementation Rating

      Darktrace

      No answers on this topic

      Broadcom

      No, besides to review documentation prior to beginning. That is what helped lead to a smooth implementation
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      Alternatives Considered

      Darktrace

      The Darktrace user interface was improved. Darktrace provides more metrics and more info to decide if an email is malicious or not in doubt case. Darktrace provides a lot of info about the email being analyzed, if there was a previous communication between both parts before for example, it's so easy to deploy.
      Read full review

      Broadcom

      Symantec Advanced Threat Protection is one of the best compared to other current vendors & competitors. Symantec Advanced Threat Protection has the most complete features such as content analysis, network detection & response, web filtering, email detection & response, content analysis, web isolation, & more. It had slow development at the beginning but the acceleration for the last few years was incredible.
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      Return on Investment

      Darktrace

      • Darktrace is covering some lack of security issues.
      • Darktrace helps the company to follow some compliance obligations.
      • Darktrace can't solve all issues. It needs to work with other Security tools (e.g Splunk).
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      Broadcom

      • We haven't ever suffered from a serious security compromise, and I owe that to our Symantec AV.
      • Once installed and set up, it's difficult to pull it out of the environment and try something else, so it has a way of keeping itself stable.
      • Some customers have a hard time paying the price because they don't "see" it do anything, and wonder what they are paying for.
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