Backupify vs. SysTools Cloud Backup Tools

In the past, we have had many challenges. [In my opinion], here are the most pertinent ones: Firstly, [I have found that when] backups fail, there is no notification and it is up to the user to notice. Thus you may well be paying for a service that doesn't work [in my view]. Secondly, Backupify recently moved their platform and the legacy data we had spent 8 years backing up, is no longer searchable as it was before. The most infuriating part of this change, [that I've discovered], was the lack of communication to the user base. It took [us] 6 months with support to understand the exact nature of the change. Also, [I found] that they will not do anything about this apart from add a 'feature request'. [The way I understood] the reply from the CSM was that if we don't like this, we can simply leave. As a long-standing customer [I believe] the way we were treated was disheartening and unprofessional given that you need a backup provider to be with you for the long term. [In my opinion] the change from Backupify to Datto has not been a positive experience.

• Very good for a backup that is also used for frequent access (like a remote HD) and is easy to share.
• Not 100% reliable as a full copy (like TimeMachine) of the HD, but not far off.

Incentivized

• Restoration of files/emails.
• Searchable.
• Restore to another user.

Incentivized

• Fast response
• Excellent analysis
• Easy migration

Incentivized

• Improved UI.
• Improved Wizard to start initial sync.
• Improved search.

Incentivized

• Backup to Dropbox and other cloud services would be great.
• Online backup to 3rd party cloud services that do not affect band-width on the user end.

Incentivized

Super easy usability is something you don’t find out there these days with back up utilities.

Incentivized

So far it’s been a 50/50. Some issues are ignored, whilst others handled quite well.

Incentivized

Great over all for what the purpose is. Not needing to spend much time focusing on backup

Incentivized

The products are very similar. [In my opinion] one would be hard-pressed to find customer care worse than what we have experienced with Datto Backupify.

From my research, SysTools was chosen mainly due to its simplicity. Other software tends to add a lot of eye candy, which for me was not necessary. I needed something that I could configure and leave running in the background relatively unnoticed. SysTools provided that with little interruption to my daily activities.

Incentivized

• Inexpensive cost for the peace of mind.

Incentivized

• Reduces time of sharing files and working on them collaboratively, in fairly large groups. We stopped using email attachments.
• Reduce recovery time from a faulty or retired PC.
• Reduce time of recovering old and large files we do not keep offline.

Incentivized