What users are saying about
4 Ratings
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Score 9.1 out of 100
1 Rating
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Score 8 out of 100

Feature Set Ratings

    Customization

    1.0

    DDI System Inform

    10%

    Orderwave

    Feature Set Not Supported
    N/A
    DDI System Inform ranks higher in 1/1 features

    API for custom integration

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Reporting & Analytics

    5.0

    DDI System Inform

    50%

    Orderwave

    Feature Set Not Supported
    N/A
    DDI System Inform ranks higher in 3/3 features

    Dashboards

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Standard reports

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Custom reports

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Orderwave is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    3.0

    DDI System Inform

    30%
    1 Rating
    8.0

    Orderwave

    80%
    1 Rating

    Likelihood to Recommend

    DDi System, LLC

    Unless you want to use every aspect of DDI for your company, I would not recommend their program. We have been unable to integrate their system with outside systems and even our website without having to pay for a "work around". If you do consider using other aspects of their offerings, make sure to get a trial of things like their CRM capabilities, as I have found them to be quite outdated in comparison to other programs
    Read full review

    Intelligent Computer Concepts

    If you manage orders of physical goods, Orderwave works just fine! They integrate with many e-comm platforms and are generally well-suited to those who sell products on their site, who want to send automated order receipts and confirmation emails, and for accounting purposes to tally up total sales (including taxes, shipping costs, etc.). The fact that they also integrate with our email platform makes it extra useful so I can really hone in on segmentation and order history. That's pretty invaluable to me, as an email marketer. If you don't sell goods, I can't see it being appropriate
    Read full review

    Pros

    DDi System, LLC

    • Calendar for the entire company to view
    • Customer search by account number
    • Sales order entry
    Read full review

    Intelligent Computer Concepts

    • Order management is clearly important when you run an e-commerce platform. As I can only speak from a marketing perspective (not business intelligence or finance), please know I may be limited in what I know/share. It's seriously a ridiculously useful piece of software. Anyhow. Orderwave allows me to pull in order information into Listrak, our ESP (email service provider). With this information, I can segment on SO many levels such as order total, number of orders, date of last (or all) purchase(s), what was purchased, over what period of time X items were purchased.... the options are limitless.
    • Because I do a lot of testing with my emails - testing the whole customer experience from receiving an email to completing an order - I need the ability to review order information (name, address, items purchased, S&H info, tax info, etc. etc.). While our admin manages all the customization of that order receipt, I'm able to quickly make any changes necessary in the back end, like if I'm seeing a pricing discrepancy between what is advertised on our site and what the final order purchase was (usually due to the way we set up a bundle product and not an issue with the platform).
    • It's really, really easy to see if we have available inventory of select SKUs that we are about to promote. It also gives me an idea if there is an issue with syncing between SAP and Orderwave, or Orderwave and Magento (our e-comm platform).
    Read full review

    Cons

    DDi System, LLC

    • Integration with other programs
    • CRM program
    Read full review

    Intelligent Computer Concepts

    • I'm not the biggest fan of their email platform, but it does exactly what it needs to do... I just like drag & drop email builders. In addition, I've found that at times the code editor doesn't expand very large, so I often have to copy & paste into a separate code editor (such as Sublime Text) to edit a few lines of code. While the WYSIWYG editor opens in a new window allowing it to more easily expand, I don't get that with the code editor (at least not in Chrome on Mac).
    • Support documentation is still a little difficult to manage, but I have noticed truly significant improvements and am more easily able to find the things I need. Our AM is able to help me when I can't find something, which is a big help. I'm sure in time it will improve more.
    • The overall look and feel feels old. Like the email platform, it does exactly what it needs to do and it does it well without issue. But the innards feel like Windows XP in 2018. The walls are sturdy and supportive; it just needs a new coat of paint. :)
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    Pricing Details

    DDI System Inform

    Starting Price

    Editions & Modules

    DDI System Inform editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Orderwave

      Starting Price

      $0

      Editions & Modules

      Orderwave editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        Optional

        Additional Details

        We have custom pricing available based on features needed, number of users, order volume and currencies supported.

        Alternatives Considered

        DDi System, LLC

        My company had already been using DDI when I began working here a couple years ago
        Read full review

        Intelligent Computer Concepts

        I wasn't involved in the purchasing decision of Orderwave, but I am familiar with IBM Order Management (used in the past) and much prefer Orderwave. It's cleaner and the information I need is more direct an apparent. Despite it's 'old' look, it's far more effective and far easier to use. I need easy. My day is spent between 10+ applications and if something isn't easy to use, I just won't use it. Orderwave lets me do my job well
        Read full review

        Return on Investment

        DDi System, LLC

        • Not sure, management would know.
        Read full review

        Intelligent Computer Concepts

        • It has really helped us with business intelligence and gathering more information on who our customers are, what they have (or haven't) purchased, and how we can more effectively market to them. The BI has also helped our telemarketing side (with the call center) better understand what products are most frequently ordered over the phone vs online.
        • Managing stock levels is super easy and allows our marketing team to more effectively merchandise and promote products. Without this, we would just be guessing what we should promote.
        • I think one of the biggest ROI pieces has been the customizability of the Order Confirmation email. We have a dynamic tool that our email provider offers that serves up products based on what the customer has ordered, viewed, and abandoned, so we can dynamically populate those products in the Order Confirmation email. Orderwave helped us create a custom variable that we could use with our ESP's dynamic code, and we've seen an increase (~3-4%) in sales from the Confirmation email.
        Read full review

        Screenshots

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