What users are saying about
6 Ratings
1 Ratings
6 Ratings
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Score 6.7 out of 100
1 Ratings
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Score 9 out of 100

Likelihood to Recommend

Delighted

If you need a cheap solution and do not care too much about the data you are getting from your NPS program, then Delighted will do the trick. This does not seem to fit the needs of enterprise customers who want to go deep on data, segmentation, and quality feedback.
Jesse Brightman | TrustRadius Reviewer

LimeSurvey

For a cost-effective online survey solution, LimeSurvey is excellent. While it cannot compete with high-end, expensive software like Qualtrics, it does a great job.
Tom Shulak | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Delighted
7.1
LimeSurvey
8.3
Themes
Delighted
6.4
LimeSurvey
8.0
Custom logo/branding
Delighted
7.8
LimeSurvey
9.0
Survey templates
Delighted
LimeSurvey
8.0

Survey Reporting & Analytics

Delighted
7.8
LimeSurvey
7.0
Response tracking
Delighted
6.0
LimeSurvey
9.0
Data export
Delighted
8.8
LimeSurvey
10.0
Standard reports
Delighted
8.6
LimeSurvey
6.0
Custom reports
Delighted
LimeSurvey
6.0
Analytics
Delighted
LimeSurvey
4.0

Survey Distribution

Delighted
7.0
LimeSurvey
8.0
Respondent restrictions
Delighted
7.0
LimeSurvey
8.0
Vendor-offered crowdsourcing
Delighted
LimeSurvey
8.0

Survey Content

Delighted
LimeSurvey
8.7
Changes to live survey
Delighted
LimeSurvey
9.0
Question design help
Delighted
LimeSurvey
8.0
Multiple question types
Delighted
LimeSurvey
9.0

Survey Logic

Delighted
LimeSurvey
9.0
Survey logic flexibility
Delighted
LimeSurvey
9.0

Survey Administration & Security

Delighted
LimeSurvey
7.5
Access controls
Delighted
LimeSurvey
8.0
Compliance
Delighted
LimeSurvey
7.0

Pros

Delighted

  • Customizable - you can choose how often to have this go out.
  • You can add in a variety of buttons and change the questions that you want to have in the survey.
Anonymous | TrustRadius Reviewer

LimeSurvey

  • Ease of use.
  • Customizable.
Tom Shulak | TrustRadius Reviewer

Cons

Delighted

  • I would like to see more robust integrations with more software.
  • Reporting filters can’t be pre-configured or edited but instead, are based on column headers found in uploaded data. This can result in a messy dashboard.
  • Similarly, there are no usable options for reporting on date ranges, before/after dates, etc.
Anonymous | TrustRadius Reviewer

LimeSurvey

  • Limited email handling.
  • Some customizations are difficult.
Tom Shulak | TrustRadius Reviewer

Alternatives Considered

Delighted

Delighted is very easy to use, for both our organization and our customers. There was little, if any, learning curve to figure out how to use most of its features. On the customer end, it's as simple as opening your email and tapping a rating. This makes customers more likely to respond and provides us with more data to work with. Other survey services we have tried are not that simple and we have gotten a much better response rate with Delighted.
Dave Becker | TrustRadius Reviewer

LimeSurvey

LimeSurvey was much cheaper than Qualtrics but certainly less powerful. From a survey standpoint, it has more capabilities than SurveyMonkey and Zoho. LimeSurvey has no reporting or analytic capabilities.
Tom Shulak | TrustRadius Reviewer

Return on Investment

Delighted

  • Negative ROI - this cost myself and my team way too much time, effort, and energy to ensure we were getting the right data. We make too many business decisions and customer communications based on our customer feedback programs, and data cleanliness - or lackthereof- truly made this a tough buy.
Jesse Brightman | TrustRadius Reviewer

LimeSurvey

  • LimeSurvey costs are extremely low.
  • Some limitations have restricted our potential business.
Tom Shulak | TrustRadius Reviewer

Screenshots

Pricing Details

Delighted

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Delighted Editions & Modules

Edition
Survey 100 people/month$25
Survey 750 people/month$49
Survey 2500 people/month$99
Survey 5000 people/month$149
Survey 10,000 people/month$249
    Additional Pricing Details
    10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing.

    LimeSurvey

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    LimeSurvey Editions & Modules

    Additional Pricing Details

    Rating Summary

    Add comparison