What users are saying about
6 Ratings
1 Ratings
6 Ratings
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Score 6.7 out of 100
1 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Delighted

If you need a cheap solution and do not care too much about the data you are getting from your NPS program, then Delighted will do the trick. This does not seem to fit the needs of enterprise customers who want to go deep on data, segmentation, and quality feedback.
Jesse Brightman | TrustRadius Reviewer

PlaybookUX

When you are trying to get feedback from users it's great to be able to use PlaybookUX because you don't have to do any of the manual work of conducting research. They take care of all of that for you. Great for companies who are short on time and don't want to do the administrative stuff.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Delighted
7.1
PlaybookUX
Themes
Delighted
6.4
PlaybookUX
Custom logo/branding
Delighted
7.8
PlaybookUX

Survey Reporting & Analytics

Delighted
7.8
PlaybookUX
Response tracking
Delighted
6.0
PlaybookUX
Data export
Delighted
8.8
PlaybookUX
Standard reports
Delighted
8.6
PlaybookUX

Survey Distribution

Delighted
7.0
PlaybookUX
Respondent restrictions
Delighted
7.0
PlaybookUX

Pros

Delighted

  • Customizable - you can choose how often to have this go out.
  • You can add in a variety of buttons and change the questions that you want to have in the survey.
Anonymous | TrustRadius Reviewer

PlaybookUX

  • They recruited our demographic.
  • Customer support was awesome.
  • Studies are very easy to set up.
Anonymous | TrustRadius Reviewer

Cons

Delighted

  • I would like to see more robust integrations with more software.
  • Reporting filters can’t be pre-configured or edited but instead, are based on column headers found in uploaded data. This can result in a messy dashboard.
  • Similarly, there are no usable options for reporting on date ranges, before/after dates, etc.
Anonymous | TrustRadius Reviewer

PlaybookUX

  • I wish I could download reports.
  • They didn't have card sorting - I was able to use Trello for this so it was ok.
Anonymous | TrustRadius Reviewer

Usability

Delighted

No score
No answers yet
No answers on this topic

PlaybookUX

PlaybookUX 9.1
Based on 1 answer
Setting up a study only takes 5 mins. and you can preview a study before sending it out so you don't make any mistakes.
Anonymous | TrustRadius Reviewer

Support Rating

Delighted

No score
No answers yet
No answers on this topic

PlaybookUX

PlaybookUX 9.1
Based on 1 answer
They use intercom so it's very easy to chat them and ask any questions. I really didn't need customer support all that much because it was easy to use but when I did, they were so helpful! They respond to you within minutes and answer any and all questions you have. They actually sent me a video walk though as well.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Delighted

Delighted is very easy to use, for both our organization and our customers. There was little, if any, learning curve to figure out how to use most of its features. On the customer end, it's as simple as opening your email and tapping a rating. This makes customers more likely to respond and provides us with more data to work with. Other survey services we have tried are not that simple and we have gotten a much better response rate with Delighted.
Dave Becker | TrustRadius Reviewer

PlaybookUX

PlaybookUX is much cheaper than UserTesting.com. They are also easier to use and set up studies than user testing. I liked how simple it was and we could conduct both moderated and unmoderated for very cheap.
Anonymous | TrustRadius Reviewer

Return on Investment

Delighted

  • Negative ROI - this cost myself and my team way too much time, effort, and energy to ensure we were getting the right data. We make too many business decisions and customer communications based on our customer feedback programs, and data cleanliness - or lackthereof- truly made this a tough buy.
Jesse Brightman | TrustRadius Reviewer

PlaybookUX

  • We improved our product features before sending it to the development team which allowed us to not waste dev time building the wrong features.
  • We also spent less time conducting the research so we were able to do more research than we would have if we weren't using PlaybookUX.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Delighted

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Delighted Editions & Modules

Edition
Survey 100 people/month$25
Survey 750 people/month$49
Survey 2500 people/month$99
Survey 5000 people/month$149
Survey 10,000 people/month$249
    Additional Pricing Details
    10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing.

    PlaybookUX

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    PlaybookUX Editions & Modules

    Edition
    Unmoderated$491
    Moderated$1002
    Moderated$1503
    Bring your own customers$04
    1. per participant
    2. per participant (30 minutes)
    3. per participant (60 minutes)
    4. total
    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Delighted
    5.3
    PlaybookUX
    9.1

    Usability

    Delighted
    PlaybookUX
    9.1

    Support Rating

    Delighted
    PlaybookUX
    9.1

    Add comparison