What users are saying about
17 Ratings
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Score 7.4 out of 100
69 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Demandforce

We use Demandforce to reach out to 'old' customers. If they have not had an invoice generated in X number of days/weeks/months/years, we can create a custom campaign via email/text to reach out to them and attempt to re-engage with those customers to generate new 'existing business' or entirely new leads for our Sales team to run.
Anonymous | TrustRadius Reviewer

Twilio SendGrid Marketing Campaigns

Twilio SendGrid Email Marketing is perfect for organizations both big and small that may be on a lower budget. It is a very affordable solution for users with a large number of email addresses. While other providers may offer "free" storage for email contacts... the cost to send campaigns to those contacts can be very costly. While they do not offer widgets or other integrations for websites/social media... it is very easy to import and manage contacts. Additionally, they offer a comprehensive self-help support section online, but it's also easy to hop on the phone or on chat with a rep if you ever need technical support or assistance. Twilio SendGrid Email Marketing may not be the most affordable solution for users who are not currently sending email campaigns to their users, but are simply storing email contacts
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Demandforce
7.8
Twilio SendGrid Marketing Campaigns
Customer data management / contact management
Demandforce
8.0
Twilio SendGrid Marketing Campaigns
Workflow management
Demandforce
9.0
Twilio SendGrid Marketing Campaigns
Territory management
Demandforce
7.0
Twilio SendGrid Marketing Campaigns
Opportunity management
Demandforce
8.0
Twilio SendGrid Marketing Campaigns
Integration with email client (e.g., Outlook or Gmail)
Demandforce
8.0
Twilio SendGrid Marketing Campaigns
Contract management
Demandforce
7.0
Twilio SendGrid Marketing Campaigns
Quote & order management
Demandforce
7.0
Twilio SendGrid Marketing Campaigns
Interaction tracking
Demandforce
8.0
Twilio SendGrid Marketing Campaigns
Channel / partner relationship management
Demandforce
8.0
Twilio SendGrid Marketing Campaigns

Customer Service & Support

Demandforce
9.0
Twilio SendGrid Marketing Campaigns
Case management
Demandforce
9.0
Twilio SendGrid Marketing Campaigns
Call center management
Demandforce
9.0
Twilio SendGrid Marketing Campaigns
Help desk management
Demandforce
9.0
Twilio SendGrid Marketing Campaigns

Marketing Automation

Demandforce
8.7
Twilio SendGrid Marketing Campaigns
Lead management
Demandforce
9.0
Twilio SendGrid Marketing Campaigns
Email marketing
Demandforce
8.3
Twilio SendGrid Marketing Campaigns

CRM Project Management

Demandforce
9.0
Twilio SendGrid Marketing Campaigns
Task management
Demandforce
9.0
Twilio SendGrid Marketing Campaigns
Billing and invoicing management
Demandforce
9.0
Twilio SendGrid Marketing Campaigns
Reporting
Demandforce
9.0
Twilio SendGrid Marketing Campaigns

CRM Reporting & Analytics

Demandforce
9.0
Twilio SendGrid Marketing Campaigns
Forecasting
Demandforce
9.0
Twilio SendGrid Marketing Campaigns
Pipeline visualization
Demandforce
9.0
Twilio SendGrid Marketing Campaigns
Customizable reports
Demandforce
9.0
Twilio SendGrid Marketing Campaigns

Customization

Demandforce
9.0
Twilio SendGrid Marketing Campaigns
Custom fields
Demandforce
9.0
Twilio SendGrid Marketing Campaigns
Custom objects
Demandforce
9.0
Twilio SendGrid Marketing Campaigns
Scripting environment
Demandforce
9.0
Twilio SendGrid Marketing Campaigns
API for custom integration
Demandforce
9.0
Twilio SendGrid Marketing Campaigns

Security

Demandforce
9.0
Twilio SendGrid Marketing Campaigns
Single sign-on capability
Demandforce
9.0
Twilio SendGrid Marketing Campaigns
Role-based user permissions
Demandforce
9.0
Twilio SendGrid Marketing Campaigns

Social CRM

Demandforce
9.0
Twilio SendGrid Marketing Campaigns
Social data
Demandforce
9.0
Twilio SendGrid Marketing Campaigns
Social engagement
Demandforce
9.0
Twilio SendGrid Marketing Campaigns

Integrations with 3rd-party Software

Demandforce
9.0
Twilio SendGrid Marketing Campaigns
Marketing automation
Demandforce
9.0
Twilio SendGrid Marketing Campaigns
Compensation management
Demandforce
9.0
Twilio SendGrid Marketing Campaigns

Platform

Demandforce
9.0
Twilio SendGrid Marketing Campaigns
Mobile access
Demandforce
9.0
Twilio SendGrid Marketing Campaigns

Email & Online Marketing

Demandforce
Twilio SendGrid Marketing Campaigns
7.8
WYSIWYG email editor
Demandforce
Twilio SendGrid Marketing Campaigns
7.8
Dynamic content
Demandforce
Twilio SendGrid Marketing Campaigns
7.7
Ability to test dynamic content
Demandforce
Twilio SendGrid Marketing Campaigns
7.5
Landing pages
Demandforce
Twilio SendGrid Marketing Campaigns
6.9
A/B testing
Demandforce
Twilio SendGrid Marketing Campaigns
7.5
Mobile optimization
Demandforce
Twilio SendGrid Marketing Campaigns
8.1
Email deliverability reporting
Demandforce
Twilio SendGrid Marketing Campaigns
9.0
List management
Demandforce
Twilio SendGrid Marketing Campaigns
8.1
Triggered drip sequences
Demandforce
Twilio SendGrid Marketing Campaigns
7.4

Reporting & Analytics

Demandforce
Twilio SendGrid Marketing Campaigns
7.4
Dashboards
Demandforce
Twilio SendGrid Marketing Campaigns
8.1
Standard reports
Demandforce
Twilio SendGrid Marketing Campaigns
7.7
Custom reports
Demandforce
Twilio SendGrid Marketing Campaigns
6.4

Pros

Demandforce

  • Aesthetics has been updated in last few months for organization and is easier to see: colors, grid lines on front page, and font style.
  • Allowing our office to include specific items in reminder appointment emails allows personalization to make confirming appointments easier.
  • Allowing patients to write reviews allows us to know what the office is doing well and what we can improve on.
Arielle Calugay | TrustRadius Reviewer

Twilio SendGrid Marketing Campaigns

  • Ease of Use - SendGrid is really very easy to use, from creation of emails to the actual delivery. This is helpful because in instances where our marketing team members are busy with other projects, an admin like myself can easily come in to assist.
  • Statistics - The reporting functionality is great for us too as it gives us insight as to performance of our emails which helps greatly in optimizing.
  • Customer Service - The SendGrid team has always been helpful with regards to best practices, new products coming out and answering any questions that we may have.
Anonymous | TrustRadius Reviewer

Cons

Demandforce

  • Flexibility in Design!
  • Overall Look & Feel of Templates (look at what Squarespace is doing, it is possible!)
  • Usability (it's a bit clunky)
Anonymous | TrustRadius Reviewer

Twilio SendGrid Marketing Campaigns

  • The unsubscribing and cleaning the lists is a pain. You need to use a special tool to collect all your bounced, reported, unsubscribed, blocked, and invalid emails and then you create a separate list with them to delete it (along with all the emails that match the ones in the list)... Can we make it a bit simpler?
  • When you're creating/editing a marketing email, if you get into HTML code, it ceases to be a nice text WYSIWYG block and instead, you have to edit it ONLY in HTML from now on :( If I want to clear the trash in the code, it doesn't mean I want to switch to code-only.
  • Perhaps it's Chrome, but the layout is buggy. For example, when I edit a marketing email and I scroll down the email, the part of the screen that has the tools for editing the text is covered by the text of my email.
Zee Gimon | TrustRadius Reviewer

Likelihood to Renew

Demandforce

Demandforce 9.0
Based on 3 answers
We are constantly being contacted by comparable organizations. If Mindbody Online integrated a feature like Demandforce, we'd move over there to keep everything in one platform.
Anonymous | TrustRadius Reviewer

Twilio SendGrid Marketing Campaigns

No score
No answers yet
No answers on this topic

Usability

Demandforce

No score
No answers yet
No answers on this topic

Twilio SendGrid Marketing Campaigns

Twilio SendGrid Marketing Campaigns 7.0
Based on 1 answer
It has the potential to be really cool. However, it feels as if it was created by developers for developers (and I work with developers, yet even for me the instrument was somewhat not easy to use - just read SendGrid's help manuals...) However, if you are into data and your way of thinking is more mathematical rather than lyrical, you'll enjoy this instrument
Zee Gimon | TrustRadius Reviewer

Support Rating

Demandforce

No score
No answers yet
No answers on this topic

Twilio SendGrid Marketing Campaigns

Twilio SendGrid Marketing Campaigns 8.9
Based on 2 answers
I've reached out to SendGrid support few times. Each time my issue was able to be resolved by the first rep that responded and was solved within 24 hours (if not 1 hour).
Megan Kratzman | TrustRadius Reviewer

Alternatives Considered

Demandforce

I do not have any alternative products to compare this service too. It was in place when I came aboard this company and I have no say in its continuation or replacement. As from what I can gather, there are many alternatives to this platform, but Demandforce is the only one I am aware of that runs in your system tray and is passively ran in conjunction with your accounting database.
Anonymous | TrustRadius Reviewer

Twilio SendGrid Marketing Campaigns

We also have Kartra, which is not in your list. Seriously, if I’m running the campaign, it’s SendGrid. I’m not a tech guy, but I can use it and can even design something and get the HTML code out if I need to.My biggest gripe is that it’s so hard to move data across platforms, but I understand that’s GDPR driven, not compatibility.
Brad Emery- CEO The Aimviva Travel Club | TrustRadius Reviewer

Return on Investment

Demandforce

  • It's taken a lot of the reporting and guesswork out of the equation. That has saved us a lot of money.
Jason McElweenie | TrustRadius Reviewer

Twilio SendGrid Marketing Campaigns

  • Being a part of SendGrid we have a 12-month credit because we participated in an accelerator program. When we get off the program we expect to pay around $150/month. This is a tiny amount compared to money we would have been paying with ActiveCampaign or MailChimp. SendGrid has saved us tons of money as we continue to grow.
  • With SendGrid we are now able to determine which promotional and transactional emails are working. In terms of open rate, CTR, A/B testing subject lines, copy, etc. We also are able get excellent support whenever we have a question or issue with our account.
  • Being a mobile app company at first, retention is a major KPI. With SendGrid we launched a new onboarding email that sends a drip welcome sequence to our users. With this new email sequence we have increased our 1-week retention from 8% to 17%.
Sam Lepak | TrustRadius Reviewer

Screenshots

Pricing Details

Demandforce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Twilio SendGrid Marketing Campaigns

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Demandforce
7.2
Twilio SendGrid Marketing Campaigns
8.2

Likelihood to Renew

Demandforce
9.0
Twilio SendGrid Marketing Campaigns

Usability

Demandforce
Twilio SendGrid Marketing Campaigns
7.0

Support Rating

Demandforce
Twilio SendGrid Marketing Campaigns
8.9

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