Desk.com (discontinued) vs. Freshworks Customer Service Suite
Desk.com (discontinued) vs. Freshworks Customer Service Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Desk.com (discontinued) | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A | |
Freshworks Customer Service Suite | N/A | Freshworks Customer Service Suite is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future. | $35 per month per agent |
Desk.com (discontinued) | Freshworks Customer Service Suite | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Desk.com (discontinued) | Freshworks Customer Service Suite | |
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Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Desk.com (discontinued) | Freshworks Customer Service Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Desk.com (discontinued) | Freshworks Customer Service Suite | |
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Likelihood to Recommend | 8.2 (38 ratings) | - (0 ratings) |
Likelihood to Renew | 8.4 (14 ratings) | - (0 ratings) |
Usability | 8.3 (19 ratings) | - (0 ratings) |
Availability | 1.0 (2 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.2 (21 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (1 ratings) | - (0 ratings) |
Desk.com (discontinued) | Freshworks Customer Service Suite | |
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Likelihood to Recommend | Discontinued Products | Freshworks Inc No answers on this topic |
Pros | Discontinued Products | Freshworks Inc No answers on this topic |
Cons | Discontinued Products | Freshworks Inc No answers on this topic |
Likelihood to Renew | Discontinued Products | Freshworks Inc No answers on this topic |
Usability | Discontinued Products | Freshworks Inc No answers on this topic |
Reliability and Availability | Discontinued Products | Freshworks Inc No answers on this topic |
Performance | Discontinued Products | Freshworks Inc No answers on this topic |
Support Rating | Discontinued Products | Freshworks Inc No answers on this topic |
Implementation Rating | Discontinued Products | Freshworks Inc No answers on this topic |
Alternatives Considered | Discontinued Products | Freshworks Inc No answers on this topic |
Return on Investment | Discontinued Products | Freshworks Inc No answers on this topic |
ScreenShots | Desk.com (discontinued) Screenshots | Freshworks Customer Service Suite Screenshots |