DeskXpand vs. Salesforce Service Cloud
DeskXpand vs. Salesforce Service Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
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DeskXpand | N/A | DeskXpand is a collaborative customer support software featuring ticket automation, omnichannel, self-service, and analytics. The company is a customer support solution provider focused on catering to small to large business needs. They state their goal is to mitigate the technological gap from the customer support department and enrich it with features to make it easier for businesses to serve their customers. They are an ISO27001 certified customer support solution experts… | N/A | |
Salesforce Service Cloud | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month |
DeskXpand | Salesforce Service Cloud | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | $15 per user / month | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
DeskXpand | Salesforce Service Cloud | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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DeskXpand | Salesforce Service Cloud | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | SAP Service Cloud Score 8.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
DeskXpand | Salesforce Service Cloud | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (74 ratings) |
Likelihood to Renew | - (0 ratings) | 9.5 (6 ratings) |
Usability | - (0 ratings) | 8.0 (12 ratings) |
Availability | - (0 ratings) | 9.5 (19 ratings) |
Performance | - (0 ratings) | 8.6 (7 ratings) |
Support Rating | - (0 ratings) | 7.0 (20 ratings) |
Online Training | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.0 (1 ratings) |
DeskXpand | Salesforce Service Cloud | |
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Likelihood to Recommend | DeskXpand No answers on this topic | Salesforce |
Pros | DeskXpand No answers on this topic | Salesforce |
Cons | DeskXpand No answers on this topic | Salesforce |
Likelihood to Renew | DeskXpand No answers on this topic | Salesforce |
Usability | DeskXpand No answers on this topic | Salesforce |
Reliability and Availability | DeskXpand No answers on this topic | Salesforce |
Performance | DeskXpand No answers on this topic | Salesforce |
Support Rating | DeskXpand No answers on this topic | Salesforce |
Implementation Rating | DeskXpand No answers on this topic | Salesforce |
Alternatives Considered | DeskXpand No answers on this topic | Salesforce |
Return on Investment | DeskXpand No answers on this topic | Salesforce |
ScreenShots | Salesforce Service Cloud Screenshots |