Google Cloud Dialogflow vs. Tidio

Google Cloud Dialogflow

Google Cloud Dialogflow

25 Reviews and Ratings

Tidio

12 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Google Cloud Dialogflow	Score 7.8 out of 10	N/A	Dialogflow (formerly Api.ai) is a chatbot building tool, designed to give users new ways to interact with digital products by building engaging voice and text-based conversational interfaces powered by AI. Dialogflow was acquired by Google in 2019.	N/A
Tidio	Score 9.2 out of 10	N/A	Tidio is a live chat app powered by a chatbot and that comes with mailing features.	$49 per month

Pricing

Google Cloud Dialogflow

Tidio

Editions & Modules

No answers on this topic

Communicator: $19
per month
Chatbot: $49
per month

Offerings

Pricing Offerings
Google Cloud Dialogflow	Tidio
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Google Cloud Dialogflow	Tidio
Top Pros	Pro Natural language processing Pro Advanced training Pro Messaging platforms	Pro Email integration Pro Live chat Pro Desktop or mobile
Top Cons	Minus Software integration Minus Possibility to create Minus Text formatting	Minus Email marketing Minus Time notifications Minus Real time notifications

Features

Google Cloud Dialogflow

Tidio

Chat Analytics and Reports

Comparison of Chat Analytics and Reports features of Product A and Product B
	Google Cloud Dialogflow - Ratings	Tidio 7.0 1 Ratings 17% below category average
Chat history and transcripts	00 Ratings	7.01 Ratings
Chat reporting	00 Ratings	7.01 Ratings
Chat and web analytics	00 Ratings	7.01 Ratings

Best Alternatives
	Google Cloud Dialogflow	Tidio
Small Businesses	IBM watsonx Assistant Score 9.0 out of 10	Smith.ai Live Website Chat Score 9.0 out of 10
Medium-sized Companies	Zoom Contact Center Score 9.2 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Conversica Score 9.5 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Google Cloud Dialogflow	Tidio
Likelihood to Recommend	8.7 (5 ratings)	9.0 (2 ratings)
Usability	8.9 (5 ratings)	- (0 ratings)
Support Rating	8.3 (5 ratings)	- (0 ratings)

User Testimonials
	Google Cloud Dialogflow	Tidio
Likelihood to Recommend	Google Indicated for those who have good knowledge of programming and coding in HTML and JSON, that is, it is not suitable for beginners or users without much technical knowledge. It is suitable for those who want to integrate with various platforms, such as Telegram, Webhat, Facebook Messenger, among others. I also recommend it to anyone who needs to create a chatbot in several languages (it is not automatic translation). Recommended to create new projects in CX environment and not in ES. Incentivized SS Sandro Silva IT Consultant Read full review	Tidio Tidio is well suited for businesses who want to chat with their site visitors in real time. The interface is simple and intuitive, and the user experience on the visitor side is great as well. Perfect for installing on a marketing site, proprietary portal, and more. Can set up an after hours bot to help triage requests from clients and prospective clients when you are back in office. Incentivized Taylor Hicks Creative Strategist Read full review
Pros	Google Best user interface Advanced training modules Best NLP and NLU engine Avinash Saklani Frontend Developer Read full review	Tidio Very intuitive interface and management. Scalable plans that don't require me to purchase features I don't need. Super simple chat bot administration. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Cons	Google Some of the features are still in beta phase. The languages available are still limited. The advanced features may not be accessible to new users. Incentivized Verified User Anonymous Read full review	Tidio Unable to ban visitors by site referrer (spam sites) Chatbot conditional logic could be a bit simpler/cleaner Occasional issues with the desktop app (in browser never gives us trouble though) Incentivized Taylor Hicks Creative Strategist Read full review
Usability	Google It just delivers, even being somewhat rough to get used to it. Users just love it as it feels polished - very well balanced, good chat flows, good workflows, good response time and good usability. It's just somewhat complicated to setup at first glance though, with a semi steep learning curve compared to other solutions around the market. Incentivized Verified User Anonymous Read full review	Tidio No answers on this topic
Support Rating	Google Dialogflow is a wonderful tool that is helping to design customized chatbots. I personally recommend if you wanna know how it's works give it a try with a free APIs call, you'll love this tool Incentivized SA Saif Ali Assistant Director Read full review	Tidio No answers on this topic
Alternatives Considered	Google No answers on this topic	Tidio Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Return on Investment	Google Robust platform Reliability and security Highly scalable for professional usage Avinash Saklani Frontend Developer Read full review	Tidio Helped us get new deals from site visitors Helped us get renewals from current clients Incentivized Taylor Hicks Creative Strategist Read full review
ScreenShots