DigitalGenius vs. Khoros Care
DigitalGenius vs. Khoros Care
Product | Rating | Most Used By | Product Summary | Starting Price |
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DigitalGenius | Enterprise companies (1,001+ employees) | According to the vendor, DigitalGenius is the AI platform that puts contact centers on autopilot by understanding conversations, automating repetitive processes and delighting customers. The platform is powered by deep learning that understands customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to companies’ own backend systems. The company was founded in 2013 and has raised over $26 million since its inception. It has offices in both London… | N/A | |
Khoros Care | Enterprise companies (1,001+ employees) | Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram,… | N/A |
DigitalGenius | Khoros Care | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | We charge on a usage basis, so companies only pay based on how much DigitalGenius is able to automate for them. Whether it’s a flow for a single repetitive ticket or a suite of services, DigitalGenius works closely with our customers to ensure that they’re paying for solutions that align with their KPIs. Generally pricing is tied to the level of automation and the number of tickets that are resolved either partially or in full by our AI platform, and to reductions in AHT and increases in CSAT. | Pricing is variable based on the needs of the customer. | ||||||||||||||
More Pricing Information |
DigitalGenius | Khoros Care | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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DigitalGenius | Khoros Care | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
DigitalGenius | Khoros Care | |
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Likelihood to Recommend | - (0 ratings) | 7.7 (110 ratings) |
Likelihood to Renew | - (0 ratings) | 7.6 (77 ratings) |
Usability | - (0 ratings) | 6.5 (8 ratings) |
Availability | - (0 ratings) | 9.0 (2 ratings) |
Performance | - (0 ratings) | 9.0 (2 ratings) |
Support Rating | - (0 ratings) | 8.2 (10 ratings) |
In-Person Training | - (0 ratings) | 9.0 (2 ratings) |
Online Training | - (0 ratings) | 7.3 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.3 (69 ratings) |
Ease of integration | - (0 ratings) | 6.4 (1 ratings) |
Product Scalability | - (0 ratings) | 8.0 (75 ratings) |
DigitalGenius | Khoros Care | |
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Likelihood to Recommend | DigitalGenius No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Pros | DigitalGenius No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Cons | DigitalGenius No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Likelihood to Renew | DigitalGenius No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Usability | DigitalGenius No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Reliability and Availability | DigitalGenius No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Performance | DigitalGenius No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Support Rating | DigitalGenius No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
In-Person Training | DigitalGenius No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Implementation Rating | DigitalGenius No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Alternatives Considered | DigitalGenius No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Scalability | DigitalGenius No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Return on Investment | DigitalGenius No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
ScreenShots | DigitalGenius Screenshots | Khoros Care Screenshots |