What users are saying about
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Top Rated
1689 Ratings
5 Ratings

Dropbox

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Top Rated
1689 Ratings
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Score 8.5 out of 100
5 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Dropbox

Dropbox is very well suited for SOHO professionals and small to medium-sized teams who need solid performing, reliable collaboration tools on a trusted cloud platform provider with very robust security. Where it falls short compared to Google Drive & Google Docs is in the document editing and collaboration tools within the office suite. If you're already using GSuite then you'd likely better suited with Google Drive, but as a long-time user of Dropbox, I still rely on it as both my professional and personal cloud of choice and part of my redundancy for cloud storage. I find the integration with Mac better than any competitors offering and the PC experience is better than most other cloud providers too.
Anonymous | TrustRadius Reviewer

Frame.io

By far Frame is the best video review service out there mainly due to how easy it is to introduce to new users, including on the client side. There is not much instruction required in order to share and edit with a client and ask them to start providing feedback - the system is designed to invite users to give notes and that alone is worth the money.
Joel McAfee | TrustRadius Reviewer

Feature Rating Comparison

File Sharing & Management

Dropbox
8.7
Frame.io
Versioning
Dropbox
8.6
Frame.io
Video files
Dropbox
8.7
Frame.io
Audio files
Dropbox
8.8
Frame.io
Document collaboration
Dropbox
8.4
Frame.io
Access control
Dropbox
8.9
Frame.io
File search
Dropbox
8.5
Frame.io
Device sync
Dropbox
9.1
Frame.io

Cloud Storage Security & Administration

Dropbox
8.8
Frame.io
User and role management
Dropbox
8.6
Frame.io
File organization
Dropbox
8.9
Frame.io
Device management
Dropbox
8.9
Frame.io

Cloud Storage Platform

Dropbox
8.9
Frame.io
Performance
Dropbox
9.0
Frame.io
Reliability
Dropbox
9.0
Frame.io
Storage Reports
Dropbox
8.8
Frame.io

Pros

Dropbox

  • Dropbox has the ability to automatically sync from other sources. When our Appraisers use their tablets to take pictures, it is set up so that the pictures automatically upload to a folder in Dropbox so that the staff back at the office will then have access to the pictures as well.
  • Dropbox is very easy to use. There is a list of folders on the left-hand side. You simply click and go to each folder to pull up files. You can rename the folders, sort by date, etc.
  • Dropbox has several different options for storage size options. An individual can choose a smaller package or a large corporation could choose bigger packages. There is also a free version that is great for saving pictures from an individual phone or another device.
  • Dropbox has a search feature that saves a lot of time. If you aren't sure where the file you need is, use the search function to quickly find it.
  • Dropbox is cloud based so there are no bulky servers taking up space!
Kristen Reeves | TrustRadius Reviewer

Frame.io

  • Frame.io provides an intuitive interface for clients to leave detailed feedback on videos they've hired us to produce. Users can leave public or private comments and start and stop on whichever video frames they choose. Users can draw on a frame using a non-destructive marker to make specific feedback (e.g. I don't like that this window is overexposed and is distracting me from looking at the interview). This allows for making nuanced critiques that are otherwise difficult to convey without using screengrabs or long email threads.
  • Frame.io is easy to learn. If a user is new to the application, the software determines this and a short tutorial video pops up and teaches the new user how to interact with the application. It does this without taking the user to a new page and risk confusing a client. The software is simple to use and I never have issues with uninformed or flustered clients because of it.
  • Frame.io makes sharing simple. Producers can send review links within the application or copy and paste the link into an email, whichever their preference. Users can also create live presentations to walk clients through a video as well. I've not used this feature extensively, so I'm unsure of how well it works, but the option is available.
  • Frame.io interacts with video editing software (i.e. After Effects, Premiere Pro) using a plug-in. Before applications like Frame.io, we had to reference emails with timecodes and then decipher what the client is asking to have changed. It was cryptic, and feels archaic in hindsight. Now, the integration between the application and our software is seamless. I can revisit feedback by clicking on a comment in the review window, and it takes me to the exact point of criticism in the timeline. It's so easy to use and saves so much time.
Chris Hecox | TrustRadius Reviewer

Cons

Dropbox

  • I find it very difficult to share individual folders or subfolders that are within shared folders. For instance, if I want to share just one file, it doesn't allow me to share it with someone who doesn't have access to the shared folder. I don't want to grant access each time to the entire folder, just to the file.
  • I don't love the layout--it's functional, but not inspiring, and it hasn't been updated in so long. It seems as if it's been the same since Dropbox started. I enjoy when products surprise me with functionalities I hadn't even thought of.
  • I don't find the suggestions on the home page helpful. I prefer the layout of Google Drive, where home takes you to things you accessed recently, but also to the entirety of your drive. I don't find the suggestions or the messages on the home page very helpful.
Claire Rivero | TrustRadius Reviewer

Frame.io

  • There have been a couple of times that the review links I have sent have not worked, and it crashed sitewide. I think Frame.io is still working out some kinks, but when I have a tight deadline it's frustrating getting blamed for a broken link when it's Frame.io's website having a meltdown.
  • I would like to be able to export all the timecoded edits directly to my timeline instead of having to reference the website or extension in Premiere. There may already be a way to have this done, but I haven't seen it or it hasn't been properly explained.
  • It's a mild inconvenience to automatically be signed up to get an email for every single edit that has taken place in my video. I know this is a reach, but there isn't much to complain about when it comes to Frame.io. I had to manually go in and opt out of the hundreds of emails I was getting sent for someone just leaving comments on my upload.
Hilary Hobbs | TrustRadius Reviewer

Likelihood to Renew

Dropbox

Dropbox 9.9
Based on 19 answers
Dropbox is a user-friendly, easy tool which requires little to no skill and they offer a free version with a good amount of storage available. There are other file sharing tools available however at a cost. Dropbox free version I have used for years and it serves every purpose I need.
Michelle Hidalgo | TrustRadius Reviewer

Frame.io

No score
No answers yet
No answers on this topic

Usability

Dropbox

Dropbox 8.5
Based on 21 answers
It’s extremely easy to use on any device. I can set access to whole folders or only certain files. I can print, share, and save with very few clicks. I’m able to save high-resolution photos without taking up a ton of space on my phone and can send a link to those files that are too large to email or text.
Jayelynn Willman | TrustRadius Reviewer

Frame.io

Frame.io 10.0
Based on 1 answer
I've used other video review systems, Frame was the only one I didn't question how they allowed you to review - I just started reviewing. It's that simple. It's easy to set up projects, invite collaborators, and then provide a final cut for download. It's naturally built for the kind of work that TV/Film & video production companies do.
Joel McAfee | TrustRadius Reviewer

Performance

Dropbox

Dropbox 8.7
Based on 5 answers
Dropbox is really useful, you can access any file from anywhere and you can upload and even edit files online, but, sometimes it can be slow. Downloading, uploading, and syncing is a bit slow, it can take several minutes. Furthermore, the search engine for large amounts of data can be slow too and it is not powerful.
Adriano Rosa | TrustRadius Reviewer

Frame.io

No score
No answers yet
No answers on this topic

Support

Dropbox

Dropbox 7.8
Based on 28 answers
In the few years I've used Dropbox, I only had to contact the support team once - and that's pretty incredible for a SaaS company.When I did get in touch, it was a complicated issue but the team did their best to get back to me ASAP and resolved it, even though it seemed impossible at the time. Basically, I deleted a bunch of files without the backup function on - meaning they had to go into the back-end to reverse the damage. Absolutely stellar customer service!
Veronika Baranovska | TrustRadius Reviewer

Frame.io

Frame.io 8.0
Based on 1 answer
The few times I have needed support I have received a quick response - though the one major complaint I have had is regarding the omission of an iPad app - supposedly it is in the works but I haven't seen it release yet. We do have issues with the browser being buggy - especially on slow internet. Whether or not that is something support has failed me on, i'm not sure - but they are responsive, but don't always provide immediate results.
Joel McAfee | TrustRadius Reviewer

Implementation

Dropbox

Dropbox 10.0
Based on 2 answers
I needed to stay current in improving my daily operations. Dropbox
was suggested to me by a former colleague two-years ago and I've been using it just fine ever since.
Annesa L Lacey | TrustRadius Reviewer

Frame.io

No score
No answers yet
No answers on this topic

Alternatives Considered

Dropbox

Compared to all the file-sharing services I've used, Dropbox is the most reliable and easiest to use. They've also done a nice job of adding features/functionality over the years.Actually, one thing I've yet to mention: Dropbox has done a great job of compatibility with different file types. For instance, I could create a design in Illustrator and share the file with a client through Dropbox. For clients that don't have Illustrator, Dropbox will still allow them to view the design.
Brandon Zell | TrustRadius Reviewer

Frame.io

I last used Wipster around 4-5 months ago, but I felt downtrodden by both their business practices and interface. Wipster sprung a new pricing model on users. This pricing model made no sense, was extremely pricey for no reason, and felt like a punch in the gut by a new and greedy company. Furthermore, I had constant issues with the software. It was buggy, slow, and presented issues with clients.My first day with Frame.io was like being released from prison. All I'd known up to this point was disappointment and gloom. Frame.io took every single issue our team had with Wipster and resolved it. Frame.io was nearly perfect
Chris Hecox | TrustRadius Reviewer

Return on Investment

Dropbox

  • Due to the nature of the business, it has worked as a solution for file collaboration without the need for expensive hardware.
  • It has eliminated the need to purchase flash drives and the possibility of losing them.
  • It enables and boosts the efficiency of telecommuting.
Jacob Jeffries | TrustRadius Reviewer

Frame.io

  • The turnaround time of getting videos sent out has significantly decreased since using Frame.io. We are able to get our edits from multiple people quicker because there is no need for them to open the video, write down timecodes and write out their edit. It's all in one place. You don't even need to stop the video when you have something to write- it does it for you automatically.
  • The fact that I have all my edits in one place drastically cuts out a ton of time getting changes made to each of my videos. I am able to complete my video quicker, which allows it to release sooner, and I'm on to the next project days before I usually would start it.
Hilary Hobbs | TrustRadius Reviewer

Pricing Details

Dropbox

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Frame.io

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Dropbox
8.8
Frame.io
9.5

Likelihood to Renew

Dropbox
9.9
Frame.io

Usability

Dropbox
8.5
Frame.io
10.0

Reliability and Availability

Dropbox
9.0
Frame.io

Performance

Dropbox
8.7
Frame.io

Support

Dropbox
7.8
Frame.io
8.0

Online Training

Dropbox
9.0
Frame.io

Implementation

Dropbox
10.0
Frame.io

Scalability

Dropbox
8.0
Frame.io

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