EasyVista Service Manager vs. Micro Focus Asset Management X

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
EasyVista Service Manager
Score 9.0 out of 10
N/A
EasyVista Service Manager is the New York company's ITIL / ITSM service solution.N/A
Micro Focus Asset Management X
Score 8.9 out of 10
N/A
Micro Focus Asset Management X (formerly HP Asset Manager) is enterprise-class IT asset management (ITAM) solution acquired by Micro Focus from Hewlett Packard Enterprise, supporting change and configuration management and license management.N/A
Pricing
EasyVista Service ManagerMicro Focus Asset Management X
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
EasyVista Service ManagerMicro Focus Asset Management X
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
EasyVista Service ManagerMicro Focus Asset Management X
Top Pros
Top Cons
Features
EasyVista Service ManagerMicro Focus Asset Management X
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
EasyVista Service Manager
8.9
1 Ratings
9% above category average
Micro Focus Asset Management X
-
Ratings
Organize and prioritize service tickets10.01 Ratings00 Ratings
Expert directory8.01 Ratings00 Ratings
Service restoration9.01 Ratings00 Ratings
Self-service tools9.01 Ratings00 Ratings
Subscription-based notifications10.01 Ratings00 Ratings
ITSM collaboration and documentation7.01 Ratings00 Ratings
ITSM reports and dashboards9.01 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
EasyVista Service Manager
10.0
1 Ratings
18% above category average
Micro Focus Asset Management X
-
Ratings
Change requests repository10.01 Ratings00 Ratings
Service-level management10.01 Ratings00 Ratings
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
EasyVista Service Manager
-
Ratings
Micro Focus Asset Management X
7.0
2 Ratings
8% below category average
Software and hardware inventory tracking00 Ratings8.02 Ratings
License management00 Ratings4.02 Ratings
Asset lifecycle monitoring00 Ratings9.02 Ratings
Contract management00 Ratings7.02 Ratings
Asset relationship management00 Ratings7.02 Ratings
Best Alternatives
EasyVista Service ManagerMicro Focus Asset Management X
Small Businesses
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Score 9.0 out of 10
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Medium-sized Companies
Agiloft Flexible Service Desk Suite
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Score 9.0 out of 10
Lansweeper
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Score 8.9 out of 10
Enterprises
ManageEngine ServiceDesk Plus
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Score 8.8 out of 10
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Score 8.9 out of 10
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User Ratings
EasyVista Service ManagerMicro Focus Asset Management X
Likelihood to Recommend
10.0
(1 ratings)
7.0
(2 ratings)
Likelihood to Renew
-
(0 ratings)
6.0
(1 ratings)
Usability
-
(0 ratings)
6.0
(1 ratings)
Support Rating
-
(0 ratings)
5.0
(2 ratings)
Implementation Rating
-
(0 ratings)
5.0
(2 ratings)
User Testimonials
EasyVista Service ManagerMicro Focus Asset Management X
Likelihood to Recommend
EasyVista
It is well suited for a service-based department, but it can sometimes offer confusion for non-technical users because of the amount information the form fields require. Most customers don't want to write the equivalent of a book to simply say that " I want to obtain a license of Adobe Acrobat and charge it to the department."
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Micro Focus
Asset Manager is great for people who understand the Software Development Lifecycle and are familiar with the terminology, however for a new assistant, or a new novice user, the software can seem over-whelming with the rather confusing terminology and a multitude of tabs that open up. It's definitely great software to use for a professional PM, however an assistant would be lost in the tools being offered.
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Pros
EasyVista
  • Documentation is very important for any technology department. We can easy attach quotes, screenshots of issues, or invoices so that any one looking at the work order once closed can see that the task was completed quickly or may require more resources if needed again.
  • Tracking the progress of your team is also important when considering pay scales or promotions. Reports help you see which employees are going above and beyond and those that are needing extra motivation.
  • Universities have to work as cohesive unit to be successive. Our customers tell is us what is needed for them to do their jobs and we are able to divide the work amongst our staff to continue the quest quickly.
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Micro Focus
  • Export Excel function
  • Notifications
  • Display set up
  • Contract to asset relationship
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Cons
EasyVista
  • Customization without the need for lengthy contacts with tech support. Non-technical team members should be able to resolve malfunctions with the interface and its components.
  • A mobile app would make resolving work orders in the field easier. Without the need for a PC-like device to access the program. Many times, weather conditions are not kind to tablets. A cell phone is more reasonable.
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Micro Focus
  • Need more video tutorials - Although HP has great FAQs and has included the keyword search for topics, but some video tutorials would be great to help a new user.
  • Overwhelming at times. I remember when I first started using the software, just the magnitude of tools were too much. However even though I don't use half the tools even now, just the possibility of more functions available to me, makes it a great software.
  • Secure Log-in - I would like HP to invest into single sign-on where you don't need to put in your user ID & password constantly. A push notification to a personal device would a great added feature.
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Likelihood to Renew
EasyVista
No answers on this topic
Micro Focus
I find HP Asset Manager useful but sometimes too much data needs to be entered.
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Usability
EasyVista
No answers on this topic
Micro Focus
I have used 2 systems (chevron and HPAM), each has it's pluses and minuses. Once I was comfortable with the system I gave it an above average score
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Support Rating
EasyVista
No answers on this topic
Micro Focus
Have not interacted with HP support that much
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Alternatives Considered
EasyVista
There has been less downtime due to incompatible upgrade elements in our environment. EasyVista is takes hours not days to troubleshoot and resolve any functionality errors. Tech Support has been more helpful and reachable.
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Micro Focus
HP Asset Manager is definitely enterprise grade, whereas the other asset Management programs I have are specific to either one industry or a smaller locations that might not need the deep analysis & reporting functionalities & tools that are provided by HP. The cost is indeed higher than other programs like Fox Graphic Tracker (Internal Software) and Samange that I have used in the past, but for a large enterprise with multiple ongoing projects, HP Asset Manager is the way to go !
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Return on Investment
EasyVista
  • Our turnaround time has decreased steadily use implementing use.
  • Our CIO is update on the progress of his team at all times.
  • The customers feel better informed about their requests from start to finish.
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Micro Focus
  • HP Asset Manager is great for compliance purposes. We know we have all the licenses in place when needed for upgrades or yearly reviews. Saves us times.
  • Ability to track & print reports saves PMs time in quartely reviews.
  • Great way to prepare for any presentations by the use of analytical tools which saves us money in investing in other software for presentation purposes.
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ScreenShots