ebankIT Contact Center vs. Nextiva Contact Center
ebankIT Contact Center vs. Nextiva Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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ebankIT Contact Center | N/A | The Contact Centre application gives the opportunity to be in permanent contact with customers at anytime, including managing contacts and execute relevant transactions, all in one screen. ebankIT presents it as a specialized solution with telephony integration for a complete customer service. Contacts are made as voice calls and the application enables users to both follow up and reply to contacts. For a full optimized experience, a media bar allows users to manage contacts from customers with… | N/A | |
Nextiva Contact Center | N/A | Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues and intelligent call distribution. | $129 per month per user |
ebankIT Contact Center | Nextiva Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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More Pricing Information |
ebankIT Contact Center | Nextiva Contact Center | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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ebankIT Contact Center | Nextiva Contact Center | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ebankIT Contact Center | Nextiva Contact Center | |
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Likelihood to Recommend | - (0 ratings) | 9.2 (34 ratings) |
Likelihood to Renew | - (0 ratings) | 9.7 (3 ratings) |
Support Rating | - (0 ratings) | 10.0 (1 ratings) |
ebankIT Contact Center | Nextiva Contact Center | |
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Likelihood to Recommend | ![]() ebankIT No answers on this topic | Nextiva
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Pros | ![]() ebankIT No answers on this topic | Nextiva
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Cons | ![]() ebankIT No answers on this topic | Nextiva
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Likelihood to Renew | ![]() ebankIT No answers on this topic | Nextiva
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Support Rating | ![]() ebankIT No answers on this topic | Nextiva
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Alternatives Considered | ![]() ebankIT No answers on this topic | Nextiva
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Return on Investment | ![]() ebankIT No answers on this topic | Nextiva
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ScreenShots |