ebankIT Contact Center vs. Salesforce Service Cloud
ebankIT Contact Center vs. Salesforce Service Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
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ebankIT Contact Center | N/A | The Contact Centre application gives the opportunity to be in permanent contact with customers at anytime, including managing contacts and execute relevant transactions, all in one screen. ebankIT presents it as a specialized solution with telephony integration for a complete customer service. Contacts are made as voice calls and the application enables users to both follow up and reply to contacts. For a full optimized experience, a media bar allows users to manage contacts from customers with… | N/A | |
Salesforce Service Cloud | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month |
ebankIT Contact Center | Salesforce Service Cloud | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ebankIT Contact Center | Salesforce Service Cloud | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ebankIT Contact Center | Salesforce Service Cloud | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | SAP Service Cloud Score 8.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ebankIT Contact Center | Salesforce Service Cloud | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (74 ratings) |
Likelihood to Renew | - (0 ratings) | 9.5 (6 ratings) |
Usability | - (0 ratings) | 8.0 (12 ratings) |
Availability | - (0 ratings) | 9.5 (19 ratings) |
Performance | - (0 ratings) | 8.6 (7 ratings) |
Support Rating | - (0 ratings) | 7.0 (20 ratings) |
Online Training | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.0 (1 ratings) |
ebankIT Contact Center | Salesforce Service Cloud | |
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Likelihood to Recommend | ebankIT No answers on this topic | Salesforce |
Pros | ebankIT No answers on this topic | Salesforce |
Cons | ebankIT No answers on this topic | Salesforce |
Likelihood to Renew | ebankIT No answers on this topic | Salesforce |
Usability | ebankIT No answers on this topic | Salesforce |
Reliability and Availability | ebankIT No answers on this topic | Salesforce |
Performance | ebankIT No answers on this topic | Salesforce |
Support Rating | ebankIT No answers on this topic | Salesforce |
Implementation Rating | ebankIT No answers on this topic | Salesforce |
Alternatives Considered | ebankIT No answers on this topic | Salesforce |
Return on Investment | ebankIT No answers on this topic | Salesforce |
ScreenShots | Salesforce Service Cloud Screenshots |