ebankIT Contact Center vs. Twilio
ebankIT Contact Center vs. Twilio
Product | Rating | Most Used By | Product Summary | Starting Price |
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ebankIT Contact Center | N/A | The Contact Centre application gives the opportunity to be in permanent contact with customers at anytime, including managing contacts and execute relevant transactions, all in one screen. ebankIT presents it as a specialized solution with telephony integration for a complete customer service. Contacts are made as voice calls and the application enables users to both follow up and reply to contacts. For a full optimized experience, a media bar allows users to manage contacts from customers with… | N/A | |
Twilio | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant |
ebankIT Contact Center | Twilio | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | ||||||||||||||
More Pricing Information |
ebankIT Contact Center | Twilio | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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ebankIT Contact Center | Twilio | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Conversica Score 9.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ebankIT Contact Center | Twilio | |
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Likelihood to Recommend | - (0 ratings) | 6.5 (72 ratings) |
Likelihood to Renew | - (0 ratings) | 8.0 (5 ratings) |
Usability | - (0 ratings) | 9.5 (10 ratings) |
Performance | - (0 ratings) | 7.1 (17 ratings) |
Support Rating | - (0 ratings) | 5.6 (16 ratings) |
Implementation Rating | - (0 ratings) | 9.5 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 10.0 (1 ratings) |
Professional Services | - (0 ratings) | 10.0 (1 ratings) |
ebankIT Contact Center | Twilio | |
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Likelihood to Recommend | ebankIT No answers on this topic | Twilio |
Pros | ebankIT No answers on this topic | Twilio |
Cons | ebankIT No answers on this topic | Twilio |
Likelihood to Renew | ebankIT No answers on this topic | Twilio |
Usability | ebankIT No answers on this topic | Twilio |
Performance | ebankIT No answers on this topic | Twilio |
Support Rating | ebankIT No answers on this topic | Twilio |
Implementation Rating | ebankIT No answers on this topic | Twilio |
Alternatives Considered | ebankIT No answers on this topic | Twilio |
Contract Terms and Pricing Model | ebankIT No answers on this topic | Twilio |
Return on Investment | ebankIT No answers on this topic | Twilio |
ScreenShots | Twilio Screenshots |