e-automate vs. Okdesk

e-automate

9 Reviews and Ratings

Okdesk

0 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
e-automate	Score 9.9 out of 10	N/A	ECI Software Solutions offers e-automate, an ERP for office technology companies to automate business workflows and increase contract profitability.	N/A
Okdesk	Score 0.0 out of 10	N/A	Okdesk is a professional Work Order Management (WOM) cloud SaaS focused on maintenance, after-sales & field services. Currently, 700+ B2B companies from South & North America, Europe, Asia, Russia & the CIS are using it to automate dispatching, service contracts management & equipment maintenance. Before launching Okdesk in 2015, its founders spent more than 15 years in developing professional enterprise helpdesks until they discovered a niche for providing such solutions to small…	$19 per user per month

Pricing

e-automate

Okdesk

Editions & Modules

No answers on this topic

START: $19
per user per month
ALL IN ONE: $34
per user per month

Offerings

Pricing Offerings
e-automate	Okdesk
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

Optional

Additional Details

—

Starting package: 5 licenses and quarterly payment. Special offers for 15+ licenses.

More Pricing Information

Community Pulse
	e-automate	Okdesk
Top Pros	Pro Set up Pro Account set up Pro Inventory control	No answers on this topic
Top Cons	Minus Complex software Minus Work orders Minus Cause confusion	No answers on this topic

Best Alternatives
	e-automate	Okdesk
Small Businesses	Method:CRM Score 9.5 out of 10	Method:CRM Score 9.5 out of 10
Medium-sized Companies	Jotform Score 8.8 out of 10	Jotform Score 8.8 out of 10
Enterprises	ServiceNow Customer Service Management Score 7.9 out of 10	ServiceNow Customer Service Management Score 7.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	e-automate	Okdesk
Likelihood to Recommend	9.1 (2 ratings)	- (0 ratings)
Support Rating	7.0 (1 ratings)	- (0 ratings)

User Testimonials
	e-automate	Okdesk
Likelihood to Recommend	ECI Software Solutions ECI e-automate is a very stable on-prem application. The cloud version has yet to be tested and determined, but I have heard ok reviews. It is scalable for any size business to get started and then to add features; it functions as it should and is a robust tool with several features that can easily allow any entity to run their business. Incentivized EJ Eric Jurin Vice President of Technology Read full review	Okdesk No answers on this topic
Pros	ECI Software Solutions Inventory control. Technician tracking. Quoting. Integration with 3rd party software. Incentivized Dale Bradford Network Administrator Read full review	Okdesk No answers on this topic
Cons	ECI Software Solutions Allowing multiple, movable windows within the program so you can bounce between screens. More friendly integration with third party apps. Incentivized EJ Eric Jurin Vice President of Technology Read full review	Okdesk No answers on this topic
Support Rating	ECI Software Solutions Sometimes when you need answers quickly, a voice on the phone is far better than having to wait for email support or a callback. I have found this to have delays and feel ECI e-automate should invest more in its support infrastructure. Incentivized EJ Eric Jurin Vice President of Technology Read full review	Okdesk No answers on this topic
Alternatives Considered	ECI Software Solutions Unfortunately, in the copy/print side of things, e-automate is the software to use, so our options were very limited when shopping around. When we decided to implement the IT side of the company, we didn't want to track the revenue, etc from the IT in a different application like Quickbooks, etc. so we had to make e-automate fit our needs. Incentivized Dale Bradford Network Administrator Read full review	Okdesk No answers on this topic
Return on Investment	ECI Software Solutions It has given us better insights into how our IT side is growing. It took a lot of man-hours on our side to make it work for the IT side. Inventory is still a very manual process. Incentivized Dale Bradford Network Administrator Read full review	Okdesk No answers on this topic
ScreenShots		Okdesk Screenshots