Elite 3E vs. Thomson Reuters Firm Central

Timekeeping is good, but the report output could be better. The interface is much better than it used to be.

Incentivized

ease of use is a plus but client secure portal alerts need to be made more clearly so that communication flows both ways without delay

Incentivized

• Tracks time
• Separates billable and nonbillable hours
• Separates by Matters and clients

Incentivized

• Time tracking.
• Billing.
• Easy access to Westlaw.

Incentivized

• Users have reported that they have more reporting capability in other software.
• The upgrade process is very time-consuming.
• Sometimes slow.

Incentivized

• ease of portal access
• form bank being easier to modify
• integrations with other programs

Incentivized

We seem to get the answers that we are looking for rather quickly.

Incentivized

I have not had to use support

Incentivized

We experienced a better ROI with 3E and the timeline made more sense.

Incentivized

we actually switched to Clio for better document management and overall billing and accounting features which have worked out very well

Incentivized

• Better capability than it's predecessor.
• Makes business run smoother.

Incentivized

• Tracking time was positive.
• Cost us money to switch document management systems.
• Loss of time/work product with document management functions.

Incentivized