eMaint CMMS vs. Sage Fixed Assets

eMaint is well suited to larger facilities with dedicated scheduler/planners. Learning to navigate the database and create reports requires a dedicated resource. Part-time users often forget the process for entering data and navigating the database. In smaller organizations where multiple users enter assets, planned maintenance (PM) tasks and vendors, keeping standardization in the system formatting was difficult.

Incentivized

I believe that Sage is not suited well for our company because we are too large. To add new users we have to go into all 200+ companies and add their access individually. This is time-consuming and not a good way to manage access.

Incentivized

• We like that eMaint is highly configurable. You can customize fields to meet your needs
• You can store and track documents and photos assigned to your assets
• You can run custom reports.
• Great customer service

Incentivized

• Central Repository.
• Staying up to date on tax law changes.

Incentivized

• Functionality not delivered as promised - on usage of tab.
• QR code functionality.
• Friction between implementation team and marketing team that sold this to us.

Incentivized

• Adding new users with multiple company access
• Copying users

Incentivized

Customer support was always readily available, even when natural disasters were taking place.

Incentivized

Rather lackluster. Our account manager generally works with Sage's support team and oftentimes finds herself frustrated with a lack of understanding from the support team. Additionally, when IT is attempting to update the system (which from my understanding is a bear of epic complex proportions) they often times find themselves frustrated and at a loss for what needs done.

Incentivized

eMaint was by far most the most comprehensive and customizable solution we looked at. The eMaint team was also extremely responsive and available during the selection process. The product training and conferences were very helpful for new user orientation and best practice learning. The customizable reports also allowed us to provide data to management in an easy to digest format

Incentivized

[I believe that] Sage is nowhere near as good as Oracle. Oracle is easy to use and administer and the features are much better. The system is cloud-based so there are fewer issues with on-prem or virtual servers.

Incentivized

• We easily track service events over multiple locations so we are able to save on costs
• Able to run asset lists for inspections
• Able to keep up with contracts' renewals and service costs

Incentivized

• It is incredibly difficult to use and our business users generally do not look favorably on it.
• It is relatively low cost, which is a nice feature and lends to quick ROI.

Incentivized