Envoy Visitors vs. SpaceIQ by Eptura

Envoy Visitors would suit most office buildings and locations. It will easily cater to small, medium, and large enterprises. It is multi-faceted and very flexible to cope with any amount of people's data and is excellent for any companies wishing to capture the numbers of people entering and leaving their buildings. Its reporting capabilities are especially useful for operational and maintenance management.

Incentivized

SpaceIQ has been nothing but a positive for us. We have become so much more organized in our department and have only scratched the surface with what we can do with it. We are adding layers every week to improve our experience. Literally, the only thing I can think of that they could improve on is response time when it comes to customer service. We have loved SpaceIQ so far and I don't see that changing.

Incentivized

• Easily track and manage who is in your office.
• Better security, as you know who is or was in your office.

Incentivized

• Flexibility for growth. The ability to add new spaces and locations is easy.
• SAML support is really easy to set up and very nice to use to get into the application quickly to find where someone is located.
• Customer Support is quick to respond and always makes sure that your issues and questions have been fully resolved.

Incentivized

• There aren't any features that are hard to use
• In my opinion, I wish I can have an "idiot button" for visitors to press when they say "This is too complicated..."
• I wouldn't mind if it were more personalized. Like to change a font color or background to match with a particular user.

• More training and onboarding resources detailed on site to make it easier for new employees to learn the ins and outs of the site

Easy to Setup. Organizations benefit from a simple onboarding procedure. Feature richness. Provides guest pre-registration, badge printing, and security warnings. Customizability Options for customizing the experience include branding, processes, and compliance needs. Integrations. Compatible with other technologies such as Slack, Microsoft Teams, and access control systems. I like it lot.

The system is very easy to use and intuitive so did not need to contact support on any occasion. Even when there was a major overhaul to the user interface, the reference and help docs assisted with finding features and functions. Overall due to the lack of needing to actually contact a support representative has given this application a high overall support score.

Incentivized

I haven't had any issues with the software to date.

I would imagine that Envoy has a very user-friendly and streamlined process for the visitor registration office. After the pandemic, solutions like this weren’t really in place. Now that the hybrid workforce is something of the foreseeable future, we were able to onboard with Envoy very quickly and it has cemented itself as an application of usage within our stack.

Incentivized

Both of these companies have good space planning software solutions, but at the time we were exploring our options they were still building on what seemed to be an antiquated and bloated back-end that was not user-friendly compared to Space IQ. They had many more features than SpaceIQ could offer at the time, but SpaceIQ proved their ability to be agile and implement solutions faster than most tech companies I've worked with. At the time they were more of a startup, but I could see their promise, and we jumped in and have not regretted it one bit. They have continued to deliver innovative solutions even in areas where there were very few pain points. They continue to make things better and it's been great to work with them.

Incentivized

• Because we are a non-profit, every visitor has the potential of being a donor or volunteer. Before we had this system we didn't have an easy way to follow-up or even capture information.
• We create technology that helps the homeless communities, with that people have an expectation that we are up to date on technology. Envoy looks and feels like us.

Incentivized

• It makes our lives easier.
• We are able to review staff quickly at a glance.
• We are able to reorganize our office space when needed.