Filevine vs. PracticePanther

Filevine is well suited if you want to have a practice management program that is not Clio and that is difficult to use, lacks essential features, and is overpromised. It is not suitable for heavy litigation. What kind of legal practice system refers to the core elements as "projects"? Not matters or cases?

It is perfect for law management as it has integrations with Lawpay, which is specific for operating and trust account billing. I am able to create custom intakes for a client to fill out, automated with a task when submitted, and then review and response. I am also able to use the forms for internal use to enter information and use templates to populate those fields onto documents that I create.

Incentivized

• Create detailed reports that are fully customizable
• Create different project types for our different kinds of cases
• Customize each project type for each type of case so they only have needed information
• Being cloud-based storage for all case files

Incentivized

• Ease of Use
• Ease of Adding Time and Expenses to Accounts
• Ease of Seeing Aging Accounts

Incentivized

• In my opinion, customer service is as bad as I have ever experienced anywhere. Even the IRS is more responsive than Filevine.
• In my experience, their staffing and personnel changes so frequently that even if you do find someone who is responsive they either leave the company or are reassigned.

• Want to easily be able to customize matter information and haven't figured out how to do it.

Incentivized

I think the layout is easy to navigate. There are just a few small things I wish were easier, like making contacts directly from the app, or utilizing the search bar for a specific case rather than all cases

Incentivized

Very easy to use and intuitive. This does not require complex data entry or toggling between multiple screens.

Incentivized

I love the Support team. Available through chat on any screen on your practice panther. They say they respond within 24 hours but it's usually at most 3 hours and they direct you a solution or that confirm no available solution. The team at PP is always helpful and know how to follow up with issues in a timely manner.

Incentivized

Filevine is much easier to learn and use, the user interface is more appealing (with bigger fonts and easy-to-understand icons), and its customization feature is easier to use and understand.

Incentivized

PracticePanther is much easier and much more user friendly for what I need.

Incentivized

• Loss of several thousand dollars
• Wasted time from numerous high pressure sales calls

• I have been able to expedite time reviewing a file, organizing information so less time spent on workers.
• The automated organization through integrations, like dropbox, to organize all my matters in a uniform manner. Saves time.
• Ease of use has saved on training as instructions can be implemented directly on workflows. Saves time. Each time it saves a worker time, I am more efficient and my return on investment is apparent.

Incentivized