Five9 vs. NovelVox Agent Accelerator
Five9 vs. NovelVox Agent Accelerator
Product | Rating | Most Used By | Product Summary | Starting Price |
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Five9 | N/A | Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. | N/A | |
NovelVox Agent Accelerator | N/A | To support the Customer Experience, NovelVox offers Agent Accelerator, a unified agent desktop that comes with out-of-the-box customization and optimization capabilities. The solution integrates with 75+ third-party applications to offer the agent a unified view of information. The integration with CRMs, Ticketing applications, core systems, and telephony systems such as Avaya, Genesys, Amazon Connect, and Cisco, enables agents to fetch data from multiple sources for driving contextual… | N/A |
Five9 | NovelVox Agent Accelerator | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing | — | ||||||||||||||
More Pricing Information |
Five9 | NovelVox Agent Accelerator | |
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Top Pros | ||
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Five9 | NovelVox Agent Accelerator | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Five9 | NovelVox Agent Accelerator | |
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Likelihood to Recommend | 8.4 (36 ratings) | - (0 ratings) |
Support Rating | 8.0 (8 ratings) | - (0 ratings) |
Five9 | NovelVox Agent Accelerator | |
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Likelihood to Recommend | Five9 | NovelVox No answers on this topic |
Pros | Five9 | NovelVox No answers on this topic |
Cons | Five9 | NovelVox No answers on this topic |
Support Rating | Five9 | NovelVox No answers on this topic |
Alternatives Considered | Five9 | NovelVox No answers on this topic |
Return on Investment | Five9 | NovelVox No answers on this topic |
ScreenShots | Five9 Screenshots | NovelVox Agent Accelerator Screenshots |