Five9 WFO vs. JustCall
Five9 WFO vs. JustCall
Product | Rating | Most Used By | Product Summary | Starting Price |
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Five9 WFO | N/A | Five9 WFO, based on the Virtual Observer call center recording and workforce optimization software from Coordinated Systems which was acquired by Five9 in early 2020, enables users to optimize staffing with accurate multi-skill, multi-channel forecasts and schedules, real-time adherence, and intraday management. Five9 WFO functionality comes with pre-built integrations for Salesforce, Zendesk, Oracle, and ServiceNow. | N/A | |
JustCall | Small Businesses (1-50 employees) | JustCall is an AI-driven customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, integrating with 100+ CRMs and essential business tools. Boasting users among over 6,000 global companies, JustCall empowers customer-facing teams with real-time AI insights. Its features encompass inbound/outbound call management, SMS/MMS messaging, versatile sales dialers, SMS workflows, AI-driven… | $30 per month per user |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Outbound & incoming calling costs depend upon from where to where calls are made. It costs less to receive calls on the web-app or mobile app than to receive it over cellular network. | ||||||||||||||
More Pricing Information |
Five9 WFO | JustCall | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Cloud PBX |
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Call Management |
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VoIP system collaboration |
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Mobile apps |
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Five9 WFO | JustCall | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | CloudTalk Score 9.5 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Five9 WFO | JustCall | |
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Likelihood to Recommend | - (0 ratings) | 8.8 (7 ratings) |
Five9 WFO | JustCall | |
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Likelihood to Recommend | Five9 No answers on this topic | SaaS Labs |
Pros | Five9 No answers on this topic | SaaS Labs |
Cons | Five9 No answers on this topic | SaaS Labs |
Alternatives Considered | Five9 No answers on this topic | SaaS Labs |
Return on Investment | Five9 No answers on this topic | SaaS Labs |
ScreenShots | JustCall Screenshots |