What users are saying about
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Top Rated
486 Ratings
1 Rating
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Score 2 out of 100

Google Hangouts (Classic)

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Top Rated
486 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

FoxDen (Discontinued)

FoxDen tended to work slightly better for very small video conferences. The audio was typically reliable, so it would be ok to use for audio conferencing. It is definitely not ready for prime time: it cannot handle very large conferences. It didn't seem ready to be used on mobile either. I also think it's better suited for a smaller company.
Lisa Durant | TrustRadius Reviewer

Google Hangouts (Classic)

Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

FoxDen (Discontinued)
3.0
Google Hangouts (Classic)
High quality audio
FoxDen (Discontinued)
5.0
Google Hangouts (Classic)
High quality video
FoxDen (Discontinued)
1.0
Google Hangouts (Classic)
Mobile support
FoxDen (Discontinued)
3.0
Google Hangouts (Classic)

Screen Sharing

FoxDen (Discontinued)
4.0
Google Hangouts (Classic)
Desktop sharing
FoxDen (Discontinued)
4.0
Google Hangouts (Classic)

Online Meetings / Events

FoxDen (Discontinued)
8.0
Google Hangouts (Classic)
Meeting initiation
FoxDen (Discontinued)
8.0
Google Hangouts (Classic)

Online Events Collaboration

FoxDen (Discontinued)
8.0
Google Hangouts (Classic)
Live chat
FoxDen (Discontinued)
8.0
Google Hangouts (Classic)

Cloud PBX

FoxDen (Discontinued)
Google Hangouts (Classic)
7.4
Hosted PBX
FoxDen (Discontinued)
Google Hangouts (Classic)
6.5
Multi-level Interactive Voice Response (IVR)
FoxDen (Discontinued)
Google Hangouts (Classic)
7.5
User templates
FoxDen (Discontinued)
Google Hangouts (Classic)
7.3
Call reports
FoxDen (Discontinued)
Google Hangouts (Classic)
8.1
Directory of employee names
FoxDen (Discontinued)
Google Hangouts (Classic)
7.5

Call Management

FoxDen (Discontinued)
Google Hangouts (Classic)
6.9
Answering rules
FoxDen (Discontinued)
Google Hangouts (Classic)
7.1
Call recording
FoxDen (Discontinued)
Google Hangouts (Classic)
6.7
Call park
FoxDen (Discontinued)
Google Hangouts (Classic)
5.7
Call screening
FoxDen (Discontinued)
Google Hangouts (Classic)
6.9
Message alerts
FoxDen (Discontinued)
Google Hangouts (Classic)
7.9

VoIP system collaboration

FoxDen (Discontinued)
Google Hangouts (Classic)
8.3
Video conferencing
FoxDen (Discontinued)
Google Hangouts (Classic)
8.0
Audio conferencing
FoxDen (Discontinued)
Google Hangouts (Classic)
8.2
Video screen sharing
FoxDen (Discontinued)
Google Hangouts (Classic)
8.1
Instant messaging
FoxDen (Discontinued)
Google Hangouts (Classic)
8.8

Mobile apps

FoxDen (Discontinued)
Google Hangouts (Classic)
8.7
Mobile app for iOS
FoxDen (Discontinued)
Google Hangouts (Classic)
8.6
Mobile app for Android
FoxDen (Discontinued)
Google Hangouts (Classic)
8.9

Pros

FoxDen (Discontinued)

  • Easy to join meetings
  • Audio is fairly reliable
  • Moderately easy to host meetings
Lisa Durant | TrustRadius Reviewer

Google Hangouts (Classic)

  • Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
  • Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
  • Google Hangouts (Classic) is much easier to use than its competitors.
  • Google Hangouts (Classic) have [a] good connection time and there are few glitches.
Anonymous | TrustRadius Reviewer

Cons

FoxDen (Discontinued)

  • Horrible video quality. It basically never worked, and we stopped using the video feature.
  • Buggy behavior all the time. Dropped calls, loss of screen sharing, rendered unusable most of the time.
  • Poor response by the vendor to issues. The answer was basically "we know it's unusable, and we're trying to figure that out. There's nothing we can do right now."
Lisa Durant | TrustRadius Reviewer

Google Hangouts (Classic)

  • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
  • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
  • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
Mark DiNallo | TrustRadius Reviewer

Usability

FoxDen (Discontinued)

No score
No answers yet
No answers on this topic

Google Hangouts (Classic)

Google Hangouts (Classic) 8.1
Based on 8 answers
The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done.Once you are setted up, you have almost all actual communication methods available in one tool
Anonymous | TrustRadius Reviewer

Support Rating

FoxDen (Discontinued)

No score
No answers yet
No answers on this topic

Google Hangouts (Classic)

Google Hangouts (Classic) 8.0
Based on 72 answers
Hangouts is great for what it is, but I'm not going to give it higher than an 8 because I just don't believe it offers that same level of professionalism that Teams or Webex provides. Again, it's great for volunteer work or collaboration on a small to no budget, but I would be hesitant on going solely with Hangouts, especially for my professional career.
Richard Crane | TrustRadius Reviewer

Alternatives Considered

FoxDen (Discontinued)

I believe they selected FoxDen because we use ReadyTalk for voice conferencing and FoxDen represented a cost savings compared to our previous Skype for Business investment. However, in the end, most of our company has abandoned ever using FoxDen and, instead, still uses all of the products listed above (Skype for Business, Google Hangouts, Slack) or just plain ReadyTalk voice conferencing.
Lisa Durant | TrustRadius Reviewer

Google Hangouts (Classic)

Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
Chris Carpenter | TrustRadius Reviewer

Return on Investment

FoxDen (Discontinued)

  • Increased the length of our meetings due to copious amounts of time spent trying to fix the video and screen sharing.
  • Added frustration for everyone who attempted to use it.
  • Ultimately resulted in a lot of money lost on video equipment that everyone stopped using in favor of voice-only conferencing due to the faulty video.
Lisa Durant | TrustRadius Reviewer

Google Hangouts (Classic)

  • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
Anonymous | TrustRadius Reviewer

Screenshots

FoxDen (Discontinued)

Google Hangouts (Classic)

Pricing Details

FoxDen (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Hangouts (Classic)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

FoxDen (Discontinued)
2.0
Google Hangouts (Classic)
7.8

Likelihood to Renew

FoxDen (Discontinued)
Google Hangouts (Classic)
10.0

Usability

FoxDen (Discontinued)
Google Hangouts (Classic)
8.1

Support Rating

FoxDen (Discontinued)
Google Hangouts (Classic)
8.0

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