FoxDen (Discontinued) vs. Google Hangouts (Classic)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FoxDen (Discontinued)
Score 2.0 out of 10
N/A
ReadyTalk was acquired by PGi in 2017. Former ReadyTalk products are now offered as GlobalMeet Webinar.N/A
Google Hangouts (Classic)
Score 7.7 out of 10
N/A
The classic version of Google Hangouts is a communication platform that includes messaging, voice, VoIP, and video call capabilities. It was part of Google’s G Suite offering and integrated with applications such as Gmail and Google+. Users of the classic version of Hangouts will be migrated to the new Hangouts Chat collaboration tool, and Google continues to support conferencing via the new Hangouts Meet.N/A
Pricing
FoxDen (Discontinued)Google Hangouts (Classic)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
FoxDen (Discontinued)Google Hangouts (Classic)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
FoxDen (Discontinued)Google Hangouts (Classic)
Considered Both Products
FoxDen (Discontinued)
Chose FoxDen (Discontinued)
I believe they selected FoxDen because we use ReadyTalk for voice conferencing and FoxDen represented a cost savings compared to our previous Skype for Business investment. However, in the end, most of our company has abandoned ever using FoxDen and, instead, still uses all of …
Google Hangouts (Classic)

No answer on this topic

Top Pros
Top Cons
Features
FoxDen (Discontinued)Google Hangouts (Classic)
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
FoxDen (Discontinued)
3.0
1 Ratings
Google Hangouts (Classic)
-
Ratings
High quality audio5.01 Ratings00 Ratings
High quality video1.01 Ratings00 Ratings
Mobile support3.01 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
FoxDen (Discontinued)
4.0
1 Ratings
Google Hangouts (Classic)
-
Ratings
Desktop sharing4.01 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
FoxDen (Discontinued)
8.0
1 Ratings
Google Hangouts (Classic)
-
Ratings
Meeting initiation8.01 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
FoxDen (Discontinued)
8.0
1 Ratings
Google Hangouts (Classic)
-
Ratings
Live chat8.01 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
FoxDen (Discontinued)
-
Ratings
Google Hangouts (Classic)
7.8
57 Ratings
Hosted PBX00 Ratings6.916 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings7.626 Ratings
User templates00 Ratings7.722 Ratings
Call reports00 Ratings8.735 Ratings
Directory of employee names00 Ratings8.245 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
FoxDen (Discontinued)
-
Ratings
Google Hangouts (Classic)
7.4
66 Ratings
Answering rules00 Ratings7.433 Ratings
Call recording00 Ratings7.337 Ratings
Call park00 Ratings5.718 Ratings
Call screening00 Ratings8.237 Ratings
Message alerts00 Ratings8.458 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
FoxDen (Discontinued)
-
Ratings
Google Hangouts (Classic)
8.9
84 Ratings
Video conferencing00 Ratings8.979 Ratings
Audio conferencing00 Ratings8.979 Ratings
Video screen sharing00 Ratings8.748 Ratings
Instant messaging00 Ratings9.352 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
FoxDen (Discontinued)
-
Ratings
Google Hangouts (Classic)
9.2
85 Ratings
Mobile app for iOS00 Ratings9.173 Ratings
Mobile app for Android00 Ratings9.371 Ratings
User Ratings
FoxDen (Discontinued)Google Hangouts (Classic)
Likelihood to Recommend
2.0
(1 ratings)
7.5
(91 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
8.0
(8 ratings)
Support Rating
-
(0 ratings)
8.0
(70 ratings)
User Testimonials
FoxDen (Discontinued)Google Hangouts (Classic)
Likelihood to Recommend
PGi (Premiere Global Services, Inc.)
FoxDen tended to work slightly better for very small video conferences. The audio was typically reliable, so it would be ok to use for audio conferencing. It is definitely not ready for prime time: it cannot handle very large conferences. It didn't seem ready to be used on mobile either. I also think it's better suited for a smaller company.
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Google
Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.
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Pros
PGi (Premiere Global Services, Inc.)
  • Easy to join meetings
  • Audio is fairly reliable
  • Moderately easy to host meetings
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Google
  • Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
  • Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
  • Google Hangouts (Classic) is much easier to use than its competitors.
  • Google Hangouts (Classic) have [a] good connection time and there are few glitches.
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Cons
PGi (Premiere Global Services, Inc.)
  • Horrible video quality. It basically never worked, and we stopped using the video feature.
  • Buggy behavior all the time. Dropped calls, loss of screen sharing, rendered unusable most of the time.
  • Poor response by the vendor to issues. The answer was basically "we know it's unusable, and we're trying to figure that out. There's nothing we can do right now."
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Google
  • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
  • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
  • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
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Usability
PGi (Premiere Global Services, Inc.)
No answers on this topic
Google
The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done. Once you are setted up, you have almost all actual communication methods available in one tool
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Support Rating
PGi (Premiere Global Services, Inc.)
No answers on this topic
Google
Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
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Alternatives Considered
PGi (Premiere Global Services, Inc.)
I believe they selected FoxDen because we use ReadyTalk for voice conferencing and FoxDen represented a cost savings compared to our previous Skype for Business investment. However, in the end, most of our company has abandoned ever using FoxDen and, instead, still uses all of the products listed above (Skype for Business, Google Hangouts, Slack) or just plain ReadyTalk voice conferencing.
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Google
Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
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Return on Investment
PGi (Premiere Global Services, Inc.)
  • Increased the length of our meetings due to copious amounts of time spent trying to fix the video and screen sharing.
  • Added frustration for everyone who attempted to use it.
  • Ultimately resulted in a lot of money lost on video equipment that everyone stopped using in favor of voice-only conferencing due to the faulty video.
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Google
  • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
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