Freddy AI for CX vs. IBM watsonx Assistant
Freddy AI for CX vs. IBM watsonx Assistant
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freddy AI for CX | N/A | Freddy AI for CX (based on technology acquired by Freshworks with AnswerIQ in February 2020) is an AI solution designed to help customer support teams reduce inbound ticket volume, streamline first contact response, and even make zero touch resolution a reality. From front-end deflection tools to back-end agent assist solutions. With Freddy AI for CX, the vendor says users can: Help customers help themselves with "deflection" tools… | $15 per month per agent | |
IBM watsonx Assistant | N/A | IBM offers watsonx Assistant, an AI and natural language driven chatbot designed to allow anyone to deploy a chatbot in an app or website. | $0 per month |
Freddy AI for CX | IBM watsonx Assistant | |||||||||||||||
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Billing for the use of Watson Assistant is managed through an IBM Cloud® account. The metrics that are used for billing purposes differ based on the plan type. The plan can be billed based on the number of API calls made to a service instance or on the number of active users who interact with the instance. | ||||||||||||||
More Pricing Information |
Freddy AI for CX | IBM watsonx Assistant | |
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Freddy AI for CX | IBM watsonx Assistant | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | ManyChat Score 7.9 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Zoom Contact Center Score 9.2 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freddy AI for CX | IBM watsonx Assistant | |
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Likelihood to Recommend | - (0 ratings) | 9.1 (86 ratings) |
Likelihood to Renew | - (0 ratings) | 9.0 (6 ratings) |
Usability | - (0 ratings) | 8.7 (73 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (9 ratings) |
In-Person Training | - (0 ratings) | 9.1 (1 ratings) |
Online Training | - (0 ratings) | 9.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (2 ratings) |
Configurability | - (0 ratings) | 9.1 (1 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 9.1 (1 ratings) |
Ease of integration | - (0 ratings) | 9.1 (1 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Professional Services | - (0 ratings) | 9.1 (1 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (1 ratings) |
Freddy AI for CX | IBM watsonx Assistant | |
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Likelihood to Recommend | Freshworks Inc No answers on this topic | IBM |
Pros | Freshworks Inc No answers on this topic | IBM |
Cons | Freshworks Inc No answers on this topic | IBM |
Likelihood to Renew | Freshworks Inc No answers on this topic | IBM |
Usability | Freshworks Inc No answers on this topic | IBM |
Performance | Freshworks Inc No answers on this topic | IBM |
Support Rating | Freshworks Inc No answers on this topic | IBM |
Online Training | Freshworks Inc No answers on this topic | IBM |
Implementation Rating | Freshworks Inc No answers on this topic | IBM |
Alternatives Considered | Freshworks Inc No answers on this topic | IBM |
Contract Terms and Pricing Model | Freshworks Inc No answers on this topic | IBM |
Scalability | Freshworks Inc No answers on this topic | IBM |
Return on Investment | Freshworks Inc No answers on this topic | IBM |
ScreenShots |