Freddy AI for CX vs. Intercom
Freddy AI for CX vs. Intercom
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freddy AI for CX | N/A | Freddy AI for CX (based on technology acquired by Freshworks with AnswerIQ in February 2020) is an AI solution designed to help customer support teams reduce inbound ticket volume, streamline first contact response, and even make zero touch resolution a reality. From front-end deflection tools to back-end agent assist solutions. With Freddy AI for CX, the vendor says users can: Help customers help themselves with "deflection" tools… | $15 per month per agent | |
Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat |
Freddy AI for CX | Intercom | |||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
Freddy AI for CX | Intercom | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Freddy AI for CX | Intercom | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freddy AI for CX | Intercom | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (261 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (19 ratings) |
Usability | - (0 ratings) | 8.8 (169 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 7.1 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Freddy AI for CX | Intercom | |
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Likelihood to Recommend | Freshworks Inc No answers on this topic | Intercom |
Pros | Freshworks Inc No answers on this topic | Intercom |
Cons | Freshworks Inc No answers on this topic | Intercom |
Likelihood to Renew | Freshworks Inc No answers on this topic | Intercom |
Usability | Freshworks Inc No answers on this topic | Intercom |
Reliability and Availability | Freshworks Inc No answers on this topic | Intercom |
Performance | Freshworks Inc No answers on this topic | Intercom |
Support Rating | Freshworks Inc No answers on this topic | Intercom |
Online Training | Freshworks Inc No answers on this topic | Intercom |
Implementation Rating | Freshworks Inc No answers on this topic | Intercom |
Alternatives Considered | Freshworks Inc No answers on this topic | Intercom |
Return on Investment | Freshworks Inc No answers on this topic | Intercom |
ScreenShots | Intercom Screenshots |