FreeConference.com vs. OpenPhone

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FreeConference.com
Score 8.5 out of 10
N/A
FreeConference is a telephony and VoIP software solution from FreeConference.N/A
OpenPhone
Score 7.5 out of 10
N/A
OpenPhone, a business phone service from the company of the same name in San Francisco, adds work phone numbers to existing devices. No new hardware required; all that's required is an app. Extended services include a lightweight contact management CRM, and customer service team management (e.g. shared inbox) features.
$15
per month per user
Pricing
FreeConference.comOpenPhone
Editions & Modules
No answers on this topic
Starter
$15
per month per user
Business
$23
per month per user
Enterprise
Custom Pricing
Offerings
Pricing Offerings
FreeConference.comOpenPhone
Free Trial
NoYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Discounts available for annual pricing.
More Pricing Information
Community Pulse
FreeConference.comOpenPhone
Features
FreeConference.comOpenPhone
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
FreeConference.com
10.0
1 Ratings
22% above category average
OpenPhone
3.9
5 Ratings
69% below category average
Call reports10.01 Ratings3.14 Ratings
Hosted PBX00 Ratings3.14 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings3.15 Ratings
User templates00 Ratings5.24 Ratings
Directory of employee names00 Ratings4.74 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
FreeConference.com
9.0
3 Ratings
7% above category average
OpenPhone
4.9
9 Ratings
52% below category average
Call recording9.03 Ratings4.78 Ratings
Answering rules00 Ratings4.76 Ratings
Call park00 Ratings4.75 Ratings
Call screening00 Ratings4.77 Ratings
Message alerts00 Ratings5.87 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
FreeConference.com
8.0
3 Ratings
0% below category average
OpenPhone
4.3
10 Ratings
60% below category average
Video conferencing8.02 Ratings3.12 Ratings
Audio conferencing8.03 Ratings3.15 Ratings
Video screen sharing00 Ratings5.01 Ratings
Instant messaging00 Ratings5.810 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
FreeConference.com
-
Ratings
OpenPhone
4.0
10 Ratings
67% below category average
Mobile app for iOS00 Ratings3.210 Ratings
Mobile app for Android00 Ratings4.75 Ratings
Best Alternatives
FreeConference.comOpenPhone
Small Businesses
CloudTalk
CloudTalk
Score 8.4 out of 10
CloudTalk
CloudTalk
Score 8.4 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 8.4 out of 10
CloudTalk
CloudTalk
Score 8.4 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.1 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
FreeConference.comOpenPhone
Likelihood to Recommend
8.0
(3 ratings)
5.8
(10 ratings)
Usability
-
(0 ratings)
4.7
(2 ratings)
Availability
-
(0 ratings)
1.0
(1 ratings)
Performance
-
(0 ratings)
1.0
(1 ratings)
Support Rating
-
(0 ratings)
1.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
1.0
(1 ratings)
Product Scalability
-
(0 ratings)
1.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
1.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
1.0
(1 ratings)
User Testimonials
FreeConference.comOpenPhone
Likelihood to Recommend
iotum
FreeConference.com is best suited when the big-name video conferencing brands are simply not working. It offers an alternative when compatibility seems to be an issue when attempting to video conference. It is less appropriate for first invitations since most people are not familiar with the brand.
Read full review
OpenPhone
If you have more than 2 people in your organization, then this will save you so much time. Delegation is the key to starting a business. Even when you're a 1 person show, being able to present to your user base the differentiation of options for client communications is critical. As a founder, feeling compelled to be always on is something I strive not to be. OpenPhone gives you that flexibility. I have found it to be less appropriate in complex HIPPA compliant areas, but that is it. OpenPhone really does seem to suit an open array of use cases.
Read full review
Pros
iotum
  • I love the ability to make long distance calls without charge.
  • I was delighted when they added the ability to screen share and show my slides to my customers.
  • I also love that FreeConference.com immediately provides replays of your meetings - in case somebody wasn't able to attend live.
Read full review
OpenPhone
  • It's great for texting.
  • It's great for making phone calls. You get a new, unique phone number and can text/call from phone or desktop.
  • UI is great and really intuitive.
Read full review
Cons
iotum
  • Not being able to use 800 number (toll free).
  • The website interface could be spruced up a bit.
Read full review
OpenPhone
  • Web app could work better in my experience
  • Pricing could be lower
  • Somehow connect with whatsapp or / and other messaging apps that people commonly use
Read full review
Usability
iotum
No answers on this topic
OpenPhone
In my experience, App features are buggy and confusing, and they often don't match the descriptions and screenshots in their documentation. In fact, many of their help links go to 404 "page not found" errors. In my experience, there are frequent outages and quality issues. My customers prefer to talk to me on a different line, because they find it difficult to understand me on OpenPhone.
Read full review
Reliability and Availability
iotum
No answers on this topic
OpenPhone
For me, there have been too many outages to rate this higher than "1 worst".
Read full review
Performance
iotum
No answers on this topic
OpenPhone
I think the platform is buggy and confusing. There are numerous outages. And the call quality, according to my customers, is atrocious.
Read full review
Support Rating
iotum
No answers on this topic
OpenPhone
In my experience, their support feels like the opposite of support. They send you in circles, never directly answer questions, provide vague suggestions with unwanted platitudes, and they often take days between responses to provide that. For me, it's a frustrating experience that leaves you with a net loss of time and energy versus before you reached out to them. In my opinion, you definitely don't get "support".
Read full review
Alternatives Considered
iotum
Call quality is very similar to the above products. However, most of our community partners and collaborators are not aware of FreeConference and are thus less able to utilize it without prompting and sometimes assistance from us.
Read full review
OpenPhone
OpenPhone has an easier user interface than Grasshopper. Years ago when I was using Grasshopper, I recall that their user interface looked antiquated and full of complications. They would also update the interface just as everyone was getting used to using it. OpenPhone has many more functions. Grasshopper's app did not offer basic functions such as in-app texting between team members, and its call transfer function was incredibly complicated to use. In my opinion, Grasshopper was an inferior service/product in almost every way.
Read full review
Contract Terms and Pricing Model
iotum
No answers on this topic
OpenPhone
In my experience, Billing lacks transparency, and they have made billing errors (overcharging me) since I started using them. I think the "trust registration" is an insane ripoff charging around $20 for every attempt. Crazy.
Read full review
Scalability
iotum
No answers on this topic
OpenPhone
In my experience, I can't even scale up to sending messages from a single number because of their broken and messed up "trust registration" system.
Read full review
Return on Investment
iotum
  • BEST ROI ever! It's all free and has let me access people globally. Thanks!
Read full review
OpenPhone
  • Provided us with a simple, yet robust phone system for our small business
  • Price can be lower for premium, and for multiple users
Read full review
ScreenShots