Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support.
Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,…
We chose Freshdesk for the variety of capabilities and easy-to-use features. Jobber lacked the analytics, history, sales features, and easy-to-use options needed to grow our business. Zendesk was not user-friendly and many of the "integrations" could only be connected by people …
Value for Money and Ease of Use put it ahead of the competing products when making our decision.
Whilst they all offer similar services, our time to implement, set-up and get the platform running the way we needed was shortest. It was also an easy to use tool for agents - …
We previously used SchoolDude to manage technology tickets. Freshdesk has many more features. One of the best is the ability to reply to a customer in a ticket. When you reply they receive an email which they can reply to instead of having to login to a portal and pull up the …
We have using UVdesk previously before using Freshdesk, after utilizing UVdesk for a year, we initiated a comprehensive review for our customer support tools as our organizational requirement continued to evolve. Despite our prior experience with UVdesk, the evolving needs of …
Freshdesk is cheaper. Zendesk would also allow customers to close tickets on their own and it also has functionality where a few solution articles are automatically recommended to the customer based on what they wrote and that might already solve the customers' request.
I was not privy to the decision making process when Freshdesk was implemented. However, I can tell you both from a frontline perspective and a management perspective that the product provides GREAT value. Their support team is also pretty amazing - super prompt, friendly, and …
FreshDesk was the best combination of ease of use and price. While inexpensive, even the lowest tier offered more functionality than the other guys, and the learning curve is almost nonexistent so it's easy to add new agents and get them up to speed quickly instead of having …
It is easier to start with, but less robust overall. Freshdesk has a better free tier, and had some advanced customization capabilities. Zendesk is easier to get to an advanced level with, has more and better integrations, and has a better data tool. HubSpot is comparable to …
We ultimately migrated to Freshservice because it was able to offer some of the things that FreshDesk didn't have out of the box, such as SLAs and reports.