Freshworks Customer Service Suite vs. Genesys DX (discontinued)
Freshworks Customer Service Suite vs. Genesys DX (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshworks Customer Service Suite | N/A | Freshworks Customer Service Suite is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future. | $35 per month per agent | |
Genesys DX (discontinued) | N/A | Genesys DX was a live chat engagement and chatbot AI solution based on Bold360, acquired by Genesys. It is no longer available. | N/A |
Freshworks Customer Service Suite | Genesys DX (discontinued) | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Freshworks Customer Service Suite | Genesys DX (discontinued) | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Freshworks Customer Service Suite | Genesys DX (discontinued) | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Olark Score 9.5 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | LiveChat Score 8.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshworks Customer Service Suite | Genesys DX (discontinued) | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (53 ratings) |
Usability | - (0 ratings) | 8.2 (20 ratings) |
Support Rating | - (0 ratings) | 8.3 (21 ratings) |
Freshworks Customer Service Suite | Genesys DX (discontinued) | |
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Likelihood to Recommend | Freshworks Inc No answers on this topic | Discontinued Products |
Pros | Freshworks Inc No answers on this topic | Discontinued Products |
Cons | Freshworks Inc No answers on this topic | Discontinued Products |
Usability | Freshworks Inc No answers on this topic | Discontinued Products |
Support Rating | Freshworks Inc No answers on this topic | Discontinued Products |
Alternatives Considered | Freshworks Inc No answers on this topic | Discontinued Products |
Return on Investment | Freshworks Inc No answers on this topic | Discontinued Products |
ScreenShots | Freshworks Customer Service Suite Screenshots |