Freshworks Customer Service Suite vs. LiveChat
Freshworks Customer Service Suite vs. LiveChat
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshworks Customer Service Suite | N/A | Freshworks Customer Service Suite is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future. | $35 per month per agent | |
LiveChat | Mid-Size Companies (51-1,000 employees) | LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them… | $20 per month per user |
Freshworks Customer Service Suite | LiveChat | |||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Freshworks Customer Service Suite | LiveChat | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Freshworks Customer Service Suite | LiveChat | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshworks Customer Service Suite | LiveChat | |
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Likelihood to Recommend | - (0 ratings) | 8.1 (43 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 7.3 (3 ratings) |
Freshworks Customer Service Suite | LiveChat | |
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Likelihood to Recommend | Freshworks Inc No answers on this topic | LiveChat |
Pros | Freshworks Inc No answers on this topic | LiveChat |
Cons | Freshworks Inc No answers on this topic | LiveChat |
Support Rating | Freshworks Inc No answers on this topic | LiveChat |
Alternatives Considered | Freshworks Inc No answers on this topic | LiveChat |
Return on Investment | Freshworks Inc No answers on this topic | LiveChat |
ScreenShots | Freshworks Customer Service Suite Screenshots | LiveChat Screenshots |