What users are saying about
15 Ratings
7 Ratings
15 Ratings
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Score 8.4 out of 100
7 Ratings
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Score 1.2 out of 100

Likelihood to Recommend

Front

Front is definitely good for teams that are spread out, in different locations. It's also a very good way to integrate general mailboxes such as a "sales@" type email, and your individual work email so you don't have to continually log into multiple email boxes.
Rick Scouffas | TrustRadius Reviewer

Lua

I wouldn't recommend Lua because they were recently acquired by another company and will be shutting down. It was unfortunate that we were only given 2 months notice right after signing up for another 1-year term.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Front
6.9
Lua
Task Management
Front
7.0
Lua
Gantt Charts
Front
5.0
Lua
Scheduling
Front
6.0
Lua
Workflow Automation
Front
9.0
Lua
Mobile Access
Front
8.4
Lua
Search
Front
8.1
Lua
Visual planning tools
Front
5.0
Lua

Communication

Front
7.7
Lua
7.0
Chat
Front
8.0
Lua
7.0
Notifications
Front
7.2
Lua
7.0
Discussions
Front
6.0
Lua
Integrates with Gmail and Google Hangouts
Front
8.8
Lua
Integrates with Outlook
Front
8.7
Lua

File Sharing & Management

Front
8.9
Lua
Video files
Front
8.9
Lua
Audio files
Front
9.2
Lua
Access control
Front
9.2
Lua
Integrates with Google Drive
Front
8.0
Lua
Device sync
Front
9.5
Lua

Pros

Front

  • Assigning emails across a number of users.
  • Rules that allow for emails to be filtered and assigned automatically.
  • Shows the flow of a conversation well, with comments and tags in the timeline.
Tom Davies | TrustRadius Reviewer

Lua

  • It is easy to communicate in real-time.
  • Easy to set up different groups.
Anonymous | TrustRadius Reviewer

Cons

Front

  • Commenting doesn't translate across all threads, meaning you end up with two threads in your inbox that contain the same information, but only one has commented - very confusing.
  • When copying text from other sources and pasting into email draft, it looks uniform in the draft, but when received, the formatting is different.
  • Emails sent sent, archived, and deleted natively in Gmail do not always sync with Front inbox.
Anonymous | TrustRadius Reviewer

Lua

  • The application for iPad is not optimized.
Anonymous | TrustRadius Reviewer

Usability

Front

Front 9.0
Based on 1 answer
It's very easy to understand and use by new customer support agents as well. Be it a technology, product, or marketing person, we have trained most of the company folks to read and respond to customer conversations in their free time with the help of the Front app. It is also easy to set up for an admin and manage his/her team with communication rules.
Anonymous | TrustRadius Reviewer

Lua

No score
No answers yet
No answers on this topic

Support Rating

Front

Front 8.8
Based on 4 answers
I really like Front and I would hate to go back to just using Gmail or another basic mail platform. Haven't had much of a need for support
Anonymous | TrustRadius Reviewer

Lua

Lua 5.0
Based on 1 answer
They are closing operations, so there's no support to rate
Anonymous | TrustRadius Reviewer

Alternatives Considered

Front

Zendesk is by far the market leader here and offers a tremendous solution. It is, of course, very expensive -- especially if you require multi-brand support. Many of the other solutions (except Groove) offer some flavor of multi-brand support but they are not as good as Zendesk. For example, the HappyFox multi-brand solution breaks down when it comes to FAQ setup -- the setup is extremely cumbersome and not worth the effort. The other area to watch out is with mobile support. Zendesk offers a clean and intuitive design on any device automatically out-of-the-box. Others, like Cayzu, are solid, but lack mobile support at this level -- probably a deal-breaker for most.We started using Front before we realized how important a live, robust FAQ resource would be for each site that we support. As we've learned firsthand, it would have been much better to integrate these features from the outset -- and hence we should have chosen something other than Front. If you are just supporting your customers with a single email address and don't have an extensive FAQ or knowledgebase, then Front could be a great option for you.
Anonymous | TrustRadius Reviewer

Lua

We chose Lua because of their price point and feature set compared to other tools.
Anonymous | TrustRadius Reviewer

Return on Investment

Front

  • Allows us to better organize incoming leads. Huge ROI there.
  • The cost per user, definitely limits the impact we actually would have wanted, had we been able to purchase more users.
  • Takes some time to get organized and stay organized.
Anonymous | TrustRadius Reviewer

Lua

  • It has been great for communication and broadcasts, its a shame that they are closing down.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Front

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Front Editions & Modules

Edition
Basic$151
Premium$291
Enterprise$491
  1. per user/month
Additional Pricing Details

Lua

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$2,500

Lua Editions & Modules

Edition
Lua1
  1. Per User per Month
Additional Pricing Details

Rating Summary

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