Genesys Cloud CX vs. Welcome Commerce
Genesys Cloud CX vs. Welcome Commerce
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month | |
Welcome Commerce | N/A | Welcome is live chat software for eCommerce brands. It enables users to chat with shoppers on their eCommerce site in order to answer questions and provide additional product information, with the ultimate goals of increasing conversion and purchase size, and decreasing returns. | N/A |
Genesys Cloud CX | Welcome Commerce | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
More Pricing Information |
Genesys Cloud CX | Welcome Commerce | |
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Top Pros | No answers on this topic | |
Top Cons |
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Genesys Cloud CX | Welcome Commerce | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Cloud CX | Welcome Commerce | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Cloud CX | Welcome Commerce | |
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Likelihood to Recommend | 8.6 (408 ratings) | - (0 ratings) |
Likelihood to Renew | 7.2 (37 ratings) | - (0 ratings) |
Usability | 9.1 (68 ratings) | - (0 ratings) |
Availability | 8.3 (6 ratings) | - (0 ratings) |
Performance | 8.0 (6 ratings) | - (0 ratings) |
Support Rating | 7.1 (97 ratings) | - (0 ratings) |
In-Person Training | 7.7 (4 ratings) | - (0 ratings) |
Online Training | 7.6 (10 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (18 ratings) | - (0 ratings) |
Configurability | 8.2 (5 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.6 (13 ratings) | - (0 ratings) |
Ease of integration | 5.2 (7 ratings) | - (0 ratings) |
Product Scalability | 8.3 (6 ratings) | - (0 ratings) |
Professional Services | 7.6 (10 ratings) | - (0 ratings) |
Vendor post-sale | 8.4 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 8.4 (7 ratings) | - (0 ratings) |
Genesys Cloud CX | Welcome Commerce | |
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Likelihood to Recommend | Genesys | Welcome Commerce No answers on this topic |
Pros | Genesys | Welcome Commerce No answers on this topic |
Cons | Genesys | Welcome Commerce No answers on this topic |
Likelihood to Renew | Genesys | Welcome Commerce No answers on this topic |
Usability | Genesys | Welcome Commerce No answers on this topic |
Reliability and Availability | Genesys | Welcome Commerce No answers on this topic |
Performance | Genesys | Welcome Commerce No answers on this topic |
Support Rating | Genesys | Welcome Commerce No answers on this topic |
In-Person Training | Genesys | Welcome Commerce No answers on this topic |
Online Training | Genesys | Welcome Commerce No answers on this topic |
Implementation Rating | Genesys | Welcome Commerce No answers on this topic |
Alternatives Considered | Genesys | Welcome Commerce No answers on this topic |
Contract Terms and Pricing Model | Genesys | Welcome Commerce No answers on this topic |
Scalability | Genesys | Welcome Commerce No answers on this topic |
Professional Services | Genesys | Welcome Commerce No answers on this topic |
Return on Investment | Genesys | Welcome Commerce No answers on this topic |
ScreenShots | Genesys Cloud CX Screenshots |