Genesys Multicloud CX (discontinued) vs. Opinsta
Genesys Multicloud CX (discontinued) vs. Opinsta
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A | |
Opinsta | N/A | Opista is a customer experience management solution. It focuses on collecting customer data and feedback. The platform organizes this information to provide a complete single customer view, fuel personalisation, and drive brand strategy around actionable data. Users can unify and manage customer feedback across multiple brands, products or services. Each organization's feedback portal is private, branded, and cloud-based. | N/A |
Genesys Multicloud CX (discontinued) | Opinsta | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Genesys Multicloud CX (discontinued) | Opinsta | |
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Top Pros | No answers on this topic | |
Top Cons |
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Genesys Multicloud CX (discontinued) | Opinsta | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Multicloud CX (discontinued) | Opinsta | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Multicloud CX (discontinued) | Opinsta | |
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Likelihood to Recommend | 7.7 (147 ratings) | - (0 ratings) |
Likelihood to Renew | 8.0 (26 ratings) | - (0 ratings) |
Usability | 6.9 (18 ratings) | - (0 ratings) |
Availability | 8.0 (4 ratings) | - (0 ratings) |
Performance | 7.1 (4 ratings) | - (0 ratings) |
Support Rating | 8.7 (21 ratings) | - (0 ratings) |
In-Person Training | 8.1 (3 ratings) | - (0 ratings) |
Online Training | 7.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 3.8 (11 ratings) | - (0 ratings) |
Configurability | 6.5 (3 ratings) | - (0 ratings) |
Ease of integration | 2.1 (4 ratings) | - (0 ratings) |
Product Scalability | 7.3 (4 ratings) | - (0 ratings) |
Vendor post-sale | 7.3 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.3 (2 ratings) | - (0 ratings) |
Genesys Multicloud CX (discontinued) | Opinsta | |
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Likelihood to Recommend | Discontinued Products | Opinsta No answers on this topic |
Pros | Discontinued Products | Opinsta No answers on this topic |
Cons | Discontinued Products | Opinsta No answers on this topic |
Likelihood to Renew | Discontinued Products | Opinsta No answers on this topic |
Usability | Discontinued Products | Opinsta No answers on this topic |
Reliability and Availability | Discontinued Products | Opinsta No answers on this topic |
Performance | Discontinued Products | Opinsta No answers on this topic |
Support Rating | Discontinued Products | Opinsta No answers on this topic |
In-Person Training | Discontinued Products | Opinsta No answers on this topic |
Online Training | Discontinued Products | Opinsta No answers on this topic |
Implementation Rating | Discontinued Products | Opinsta No answers on this topic |
Alternatives Considered | Discontinued Products | Opinsta No answers on this topic |
Scalability | Discontinued Products | Opinsta No answers on this topic |
Return on Investment | Discontinued Products | Opinsta No answers on this topic |
ScreenShots | Genesys Multicloud CX (discontinued) Screenshots |