GoContact vs. TelebuHub

GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service. If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.

Incentivized

We have benefited a lot from this software that seems very complete and helps us to receive many more calls daily, customers are much more satisfied because they are served more promptly and efficiently and the performance of workers is increased. It is one of the best customer service software we have used.

Incentivized

• Outbound Campaings
• Dashboards
• Scripting

Incentivized

• Ability to design IVR flow using very user-friendly IVR Studio
• The remote work capability and extremely low infrastructure cost afforded by cloud deployment
• User-friendly design, which makes the software very easy to navigate
• Affordability and flexibility offered by the company in terms of integration

• External SIP Phone method
• Managing DDI's
• Workforce Management

Incentivized

• Could use a mobile app, since the website performance is poor on mobile
• More social media listening should be added

Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.

Incentivized

Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.

Incentivized

Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.

Incentivized

• Fast Implementation during COVID19
• Fair Retribution Model
• Techincal Support easy to acess

Incentivized

• Improved CSAT scores
• Agents are happy to use the software without any roadblocks remotely
• Successful outreach of voice broadcast marketing campaigns
• Much more organized customer query ticketing
• Virtual assistant helps a lot in ticketing late-night customer calls