GoContact vs. TelebuHub

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GoContact
Score 10.0 out of 10
N/A
GoContact in Portugal is a company specialized in integrated solutions for Contact Centers (IPBX + Contact Center Software + Communications). GoContact's integrated Contact Center platform provides IPBX, IVR, Inbound / Outbound Services, Scripts, Tickets, Chat, CRM, Reporting /Analytics, Quality, E-learning, SMS, and Text to Speech.N/A
TelebuHub
Score 8.5 out of 10
N/A
TelebuHub is a complete inbound and outbound contact center software solution that enables businesses to manage communication with their customers and clients over several communication channels, such as voice, chat, email, messenger apps, SMS, social media, and webchat. When trying to contact a business, customers have certain expectations such as fast responses, personalized interactions, and timely solutions. TelebuHub is the solution to ensure that all these…N/A
Pricing
GoContactTelebuHub
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
GoContactTelebuHub
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
GoContactTelebuHub
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
GoContact
9.4
2 Ratings
11% above category average
TelebuHub
9.5
3 Ratings
12% above category average
Agent dashboard9.02 Ratings10.03 Ratings
Validate callers10.02 Ratings9.53 Ratings
Outbound response9.02 Ratings9.53 Ratings
Call forwarding9.02 Ratings9.93 Ratings
Click-to-call (CTC)9.01 Ratings9.53 Ratings
Warm transfer10.02 Ratings8.93 Ratings
Predictive dialing10.02 Ratings9.03 Ratings
Interactive voice response9.02 Ratings10.03 Ratings
REST APIs10.01 Ratings9.43 Ratings
Call scripts9.02 Ratings9.53 Ratings
Call tracking9.02 Ratings9.83 Ratings
Multichannel integration9.02 Ratings9.43 Ratings
CRM software integration10.02 Ratings9.53 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
GoContact
9.4
2 Ratings
10% above category average
TelebuHub
9.4
3 Ratings
10% above category average
Inbound call routing9.92 Ratings9.53 Ratings
Omnichannel inbound routing9.92 Ratings00 Ratings
Recording9.02 Ratings9.53 Ratings
Quality management10.01 Ratings9.43 Ratings
Call analytics9.02 Ratings9.53 Ratings
Historical reporting9.02 Ratings10.03 Ratings
Live reporting9.02 Ratings9.03 Ratings
Customer surveys9.01 Ratings9.43 Ratings
Customer interaction analytics10.01 Ratings9.33 Ratings
Best Alternatives
GoContactTelebuHub
Small Businesses
CloudTalk
CloudTalk
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.2 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.2 out of 10
Enterprises
Webex Contact Center
Webex Contact Center
Score 9.1 out of 10
Webex Contact Center
Webex Contact Center
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GoContactTelebuHub
Likelihood to Recommend
10.0
(2 ratings)
9.5
(3 ratings)
Usability
8.0
(1 ratings)
-
(0 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
GoContactTelebuHub
Likelihood to Recommend
GoContact
GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service. If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.
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Telebu Communications
We have benefited a lot from this software that seems very complete and helps us to receive many more calls daily, customers are much more satisfied because they are served more promptly and efficiently and the performance of workers is increased. It is one of the best customer service software we have used.
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Pros
GoContact
  • Outbound Campaings
  • Dashboards
  • Scripting
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Telebu Communications
  • Ability to design IVR flow using very user-friendly IVR Studio
  • The remote work capability and extremely low infrastructure cost afforded by cloud deployment
  • User-friendly design, which makes the software very easy to navigate
  • Affordability and flexibility offered by the company in terms of integration
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Cons
GoContact
  • External SIP Phone method
  • Managing DDI's
  • Workforce Management
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Telebu Communications
  • Could use a mobile app, since the website performance is poor on mobile
  • More social media listening should be added
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Usability
GoContact
Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.
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Telebu Communications
No answers on this topic
Support Rating
GoContact
Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.
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Telebu Communications
No answers on this topic
Alternatives Considered
GoContact
Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.
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Telebu Communications
No answers on this topic
Return on Investment
GoContact
  • Fast Implementation during COVID19
  • Fair Retribution Model
  • Techincal Support easy to acess
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Telebu Communications
  • Improved CSAT scores
  • Agents are happy to use the software without any roadblocks remotely
  • Successful outreach of voice broadcast marketing campaigns
  • Much more organized customer query ticketing
  • Virtual assistant helps a lot in ticketing late-night customer calls
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ScreenShots