Gong vs. Sales Dialers Pro

Appropriate when: There's some kind of repetition and success formula that you're trying to find out. You have a big team, and you're trying to find something that works. Then gong will be helpful. In my experience, B2B SaaS will almost always benefit from it. Less well suited when: You're making big deals over a small number of very specific clients. I worked for a little bit in government and oil&gas deals, and everything in each deal varies wildly - can't see gong being that big of a help here.

Incentivized

I believe Intercloud9 and Mojo are both way better in all areas

• Call recording: you can see a transcript and also set-up trackers for keywords like competitor names being mentioned.
• Active conversations in accounts: I get email reports on all active conversations that have happened with Gong so I can see across the Global team what meetings the team are having and make sure we are coordinated on large strategic accounts.
• Call sharing/collaboration: the native integration with Slack means I can tag and talk to my team about calls via slack messages, and then the conversation will still appear in Gong and vice versa. This helps my team receive feedback where they are working and removes the need to check Gong to see if there is feedback there. This helps reduce tech fatigue.

Incentivized

• Multi-line dialing (4 lines max)
• Nothing else

• Notes in app - there needs to be an option to download your notes or a better formatted copy/paste for this function.
• Transcript - make this downloadable so it can be copied/pasted/reformatted for CSM's who have to input notes into other systems.

Incentivized

• Policies (cancelations have to be done with 24 hours even if you don't use the software)
• Integrations don't work well and are clunky
• Ability to customize is lacking
• Overall call quality and system quality is poor
• Reporting and getting information out of the system is almost impossible
• Managers cannot access reps' info, they have to log in as the rep

I gave this rating because Gong is the best Conversation Intelligence software in the Marketing. It is efficient, user-friendly and easy to integrate

Incentivized

I think it's very easy to use and navigate. Occasionally, I find something things harder to find or I am unsure of their meaning. The Gong support team though are excellent and will quickly help with answers or jump on a call to review where you are at. Generally, an easy to use tool.

Incentivized

I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt

Incentivized

I wasn't part of the team that implemented. I tapped "eight" above, because an alert appeared in the screen saying that this question was required.

Incentivized

The Gong video library is much easier to navigate. I like that everything is saved in one place that I can navigate instead of separate video files that I have to download. I also think it's really cool that our whole company can access and watch each other's meetings and videos. I sometimes watch videos of customer calls with the sales team when an account is being passed to me to get a better idea of what they've already discussed with our teams, and I'll watch calls where coworkers have discussed similar topics to what I'm working on to train myself on different subject areas. I enjoy how Gong promotes greater transparency within the company and greater collaboration between teams as a result.

Incentivized

Mojo and InterCloud9 are far superior in all ways.

I was not involved with the process

Incentivized

I was not involved with the process

Incentivized

• It helps me save time and push deals forward.
• It helps me track my deals and align more with pipeline and actual forecasting.
• It positively impacts the training and knowledge sharing with new hires and tenured reps.
• It helps to have a history of performance to better acknowledge praise and accomplishment within reps.

• Negative impact, as I did not use their software after the paid trial and they still charged me for the next month and refused to refund it.
• They were rude
• Customer service was terrible