Grafana OnCall vs. ManageEngine AlarmsOne

One of the greatest drawback in any big companies is that different teams within an IT departments do not know what the others do. The worst case scenario is than Service Desk doesn't know where the issue resolution is and can not provide business with estimation recovery time as well as any update about the root cause of an issue. Grafana OnCall is the best tool that solved this misscolaboration in our company.

Incentivized

It is best suited for Server Environments and Enterprises which have their IT infrastructure spread over a wide and different geographical location because since it is cloud based, monotoring can be be done from a single interface, it even comes with a mobile app so you dont allways have to be in fron of your laptop or Dasboard Screen to be able to do helth check or to have visibilty on occurences in the environment.

• Interface and information visualization
• Escalations process with useful IF, ELSE alerting logic
• Simple integration with wide list of data sources and using of webhooks for non-supported sources.

Incentivized

• It monitors your networks, server and application infrastructure availability and health.
• It also intergrates with third party tools by raising tickets and incidents for the service desk.
• The fact that it is cloud based allows monitoring from one interface accross large Enterprises which have their infrastructure spread ccross te globe.

• Incident Response & Management for Developers Team (as well as tracking of an issue resolution process)
• Users alerting of issues with production systems

Incentivized

• It seems it was mainly designed for server environments, if applied to serverless environments the pricis will not be justified.
• It picks up on alerts and event logs but does not pick up on critical services especially pn Microsoft servers which may have stopped.
• Installation and configuration was a challenge and we finally got close to the desired results through trial and error.

The user interface is extremelely user friendly despite the challenges we experienced during the setup stages, The real time monitoring is also worth complimenting, its like having a birds-eye view of your whole infrustructure and trust me our infrastructure is massive, spreading accross 3 continents. Aided with the mobile app, you can monitor your environment from almost anywhere at anytime. It allows for some degree of customisation so you can tune it to meet your specific needs.

Unlike Grafana OnCall tool Splunk On-Call solution looks more complicated and noticeably inferior in the visualization of the information presented (UI is not user friendly). Alerts re-route process looks totally illogical and you need some time to get with it. However Splunk On-Call looks more featurable out-of-box and has iOS and Android apps while Grafana OnCall provides a general dashboard apps only.

Incentivized

Ecosystem of ManageEngine which makes the tool choose in top of the list

Incentivized

• Reducing services downtime.
• Better users loyalty as a result of improving of intra-departments collaboration.
• Reducing the load of Service Desk.

Incentivized

• Its ability to intergrate with ticket logging systems certainly cuts the need for human resources to manually do health checks and lod tickets with service desk against the alerts raised.
• Once set up, the dashboards are easy to understand even for non technical staff so there isnt need for too much to be invested in training.
• It allows for customisation to suit our organisations specific business objectives.