Happy Returns vs. parcelLab

Happy Returns are best suited for retail stores and ecom where customers need to return or exchange goods. Happy Returns have a number of options and levels of return services they can offer. Having return bar partners like FedEx opens up many local return drop-off locations making it much more convenient for the customer as well as having the option to mail the good back by easily printing a pre-paid return label.

Incentivized

parcelLab ensures that customers stay well-informed about their online orders. They receive clear updates on shipping and returns, which greatly enhances their post-purchase experience. This eliminates much of the uncertainty that typically accompanies online shopping.

Incentivized

• Makes the return process easy for customers
• It's easy for our customer service team to manager
• Has a seamless Shopify integration

Incentivized

• Package Tracking
• Returns Management
• Delivery Forecast

Incentivized

• Currently there is no API to GET or POST data

Incentivized

• First setup takes time
• Lots of features that can be explored

Incentivized

We migrated from Narvar to Happy Returns for a number of reasons. Happy Returns had a better Shopify integration and the process for customers to return via the website was much easier for customers. The Happy Returns admin UI is simple, modern, and easy to navigate. Happy Returns offers features like return bars, exchanges, and site credit that allowed us to give our customers options in how they return in an easy way without any development cost. Our experience with Narvar was the opposite.

Incentivized

ParcelLab has better carrier integrations and much higher customizability

Incentivized

• We have seen an increase in customer retention
• Customer service spends less time servicing return issues

Incentivized

• Less customer inquiries
• Higher NPS score
• reduced Customer service costs

Incentivized