Happy Returns vs. ShipMonk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Happy Returns
Score 10.0 out of 10
N/A
Happy Returns offers what the vendor describes as the industry’s only comprehensive solution to initiate, accept, and process returns. This returns software is designed to enable forward-thinking retailers to reduce refunds and increase exchanges over 36%—2X above the industry average. This also raises customer lifetime value by giving shoppers an easy, frictionless experience, no matter how they choose to return: by mail, in-store, or in-person at over 700 Return Bars nationwide. No…N/A
ShipMonk
Score 10.0 out of 10
N/A
ShipMonk headquartered in Ft. Lauderdale supports eCommerce order fulfillment by providing what they present as a personal and attentive fulfillment and inventory management solution for today's global economy, a multichannel order fulfillment service and software designed to enable SMBs to focus on building their brand and achieving next-level growth.N/A
Pricing
Happy ReturnsShipMonk
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Happy ReturnsShipMonk
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Happy ReturnsShipMonk
Top Pros
Top Cons

No answers on this topic

User Ratings
Happy ReturnsShipMonk
Likelihood to Recommend
10.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
Happy ReturnsShipMonk
Likelihood to Recommend
Happy Returns
Happy Returns are best suited for retail stores and ecom where customers need to return or exchange goods. Happy Returns have a number of options and levels of return services they can offer. Having return bar partners like FedEx opens up many local return drop-off locations making it much more convenient for the customer as well as having the option to mail the good back by easily printing a pre-paid return label.
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ShipMonk
It's well-suited for companies of a smaller size that want to easily manage their shipping needs. When you are working in a small team environment you often are tasked with "wearing multiple hats", that's when a shipping software like ShipMonk comes in handy. People can collaborate and work on the same task at the same time.
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Pros
Happy Returns
  • Makes the return process easy for customers
  • It's easy for our customer service team to manager
  • Has a seamless Shopify integration
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ShipMonk
  • The user interface is excellent
  • Easy to use
  • Great integration
  • Cost friendly
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Cons
Happy Returns
  • Currently there is no API to GET or POST data
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ShipMonk
  • Direct integration to certain ERPs
  • Add "How-to" videos
  • More frequent updates
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Alternatives Considered
Happy Returns
We migrated from Narvar to Happy Returns for a number of reasons. Happy Returns had a better Shopify integration and the process for customers to return via the website was much easier for customers. The Happy Returns admin UI is simple, modern, and easy to navigate. Happy Returns offers features like return bars, exchanges, and site credit that allowed us to give our customers options in how they return in an easy way without any development cost. Our experience with Narvar was the opposite.
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ShipMonk
ShipMonk often offers better pricing and user interface which stacks up really well against their similar competitors. As a small business, you often look for all kinds of ways to help your company save money where it can, and when you can do that in one of the most costly departments (shipping) it's an easy choice to make.
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Return on Investment
Happy Returns
  • We have seen an increase in customer retention
  • Customer service spends less time servicing return issues
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ShipMonk
  • Saves tons of time having all vendors under one roof.
  • Easy collaborations
  • Saves money in the long run
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