Happy Returns vs. ShipMonk

Happy Returns are best suited for retail stores and ecom where customers need to return or exchange goods. Happy Returns have a number of options and levels of return services they can offer. Having return bar partners like FedEx opens up many local return drop-off locations making it much more convenient for the customer as well as having the option to mail the good back by easily printing a pre-paid return label.

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It's well-suited for companies of a smaller size that want to easily manage their shipping needs. When you are working in a small team environment you often are tasked with "wearing multiple hats", that's when a shipping software like ShipMonk comes in handy. People can collaborate and work on the same task at the same time.

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• Makes the return process easy for customers
• It's easy for our customer service team to manager
• Has a seamless Shopify integration

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• The user interface is excellent
• Easy to use
• Great integration
• Cost friendly

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• Currently there is no API to GET or POST data

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• Direct integration to certain ERPs
• Add "How-to" videos
• More frequent updates

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We migrated from Narvar to Happy Returns for a number of reasons. Happy Returns had a better Shopify integration and the process for customers to return via the website was much easier for customers. The Happy Returns admin UI is simple, modern, and easy to navigate. Happy Returns offers features like return bars, exchanges, and site credit that allowed us to give our customers options in how they return in an easy way without any development cost. Our experience with Narvar was the opposite.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

ShipMonk often offers better pricing and user interface which stacks up really well against their similar competitors. As a small business, you often look for all kinds of ways to help your company save money where it can, and when you can do that in one of the most costly departments (shipping) it's an easy choice to make.

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• We have seen an increase in customer retention
• Customer service spends less time servicing return issues

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Saves tons of time having all vendors under one roof.
• Easy collaborations
• Saves money in the long run

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info