What users are saying about

HelpCrunch vs tawk.to

HelpCrunch
7 Ratings
tawk.to
5 Ratings

HelpCrunch

7 Ratings
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Score 8.3 out of 100

Based on 7 reviews and ratings

tawk.to

5 Ratings
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Score 9.3 out of 100

Based on 5 reviews and ratings

Likelihood to Recommend

HelpCrunch

Pros:- It is very easy to deploy out of the box.- Has good integration with most large scale platform and Operating Systems.Cons:- Because it is SaaS based, the used cases are very specific.

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Anonymous | TrustRadius Reviewer
Verified User
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tawk.to

It's really good for new sales staff, especially when working from home. It is possible to offer support using the whisper function and ask questions of colleagues while you're in a chat with a contact. It's great to be able to revisit chats and address tasks for them when the chat is finished. It's a great way to collect contact information.

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Anonymous | TrustRadius Reviewer
Verified User
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Pros

HelpCrunch

  • Fastest time to market - set up the application fast and easy.
  • The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
  • Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.

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Shahid Khan | TrustRadius Reviewer
Shahid Khan
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tawk.to

  • Being able to see what the contact is typing before they send is great as it allows time to prepare your answer.
  • The whisper function is invaluable for keeping colleagues updated and giving staff training.
  • The 'Ban' function is great for quick action when you have a nuisance contact.

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Anonymous | TrustRadius Reviewer
Verified User
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Cons

HelpCrunch

  • Not found any so far

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Alan Smith | TrustRadius Reviewer
Alan Smith
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tawk.to

  • It would be great to be able to quickly access pre-prepared responses directly from tawk.to.
  • It would be great to be able to link directly to email so you can send templates to contacts.

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Anonymous | TrustRadius Reviewer
Verified User
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Support Rating

HelpCrunch

HelpCrunch 10.0
Based on 1 answer
Always available, very knowledgeable, faster resolution.

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Shahid Khan | TrustRadius Reviewer
Shahid Khan
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tawk.to

No score
No answers yet
No answers on this topic

Alternatives Considered

HelpCrunch

HelpCrunch is more affordable than other alternatives on the market and offers better customer support.

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Anonymous | TrustRadius Reviewer
Verified User
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tawk.to

We use HubSpot for most of our sales and marketing and it's highly effective. However, the chat function doesn't allow communication between staff during chats that tawk.to offers.

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Anonymous | TrustRadius Reviewer
Verified User
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Return on Investment

HelpCrunch

  • Great price point.
  • Effective self service platform.
  • Good alerting solution.

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Anonymous | TrustRadius Reviewer
Verified User
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tawk.to

  • Very positive, despite other forms of marketing, it remains our best source of contacts and therefore sales.

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Anonymous | TrustRadius Reviewer
Verified User
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Screenshots

tawk.to

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Pricing Details

HelpCrunch

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

HelpCrunch Editions & Modules

Edition
Basic - Live chat$12.001
Premium - Live chat$21.001
Basic - Live chat+Emails$25.001
Premium - Live chat+Emails$43.001
  1. per month
Additional Pricing Details
Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.

tawk.to

General

Free Trial
—
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

tawk.to Editions & Modules

—
Additional Pricing Details
—

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