HelpCrunch vs. tawk.to

tawk.to

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
HelpCrunch	Score 8.3 out of 10	N/A	All-in-one software for better customer communication HelpCrunch toolset includes: Live chat Email marketing automation Simple Helpdesk It's a perfect solution for customer support, sales & marketing teams at SaaS, E-commerce, and any other online businesses. Acquire, convert more leads, and support your customers better.	$12 per month
tawk.to	Score 8.7 out of 10	N/A	Tawk.to headquartered in Las Vegas offers a live chat tool, allowing users to monitor and chat with the visitors on a website, within a mobile app or from a customizable chat page.	N/A

Pricing

HelpCrunch

tawk.to

Editions & Modules

Basic - Live chat: $12.00
per month
Premium - Live chat: $21.00
per month
Basic - Live chat+Emails: $25.00
per month
Premium - Live chat+Emails: $43.00
per month

No answers on this topic

Offerings

Pricing Offerings
HelpCrunch	tawk.to
Free Trial
Yes	No
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.

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More Pricing Information

Community Pulse
	HelpCrunch	tawk.to
Top Pros	Pro Simple to use Pro Make better decisions Pro Time to market	Pro Customer engagement Pro User friendly Pro Live chat
Top Cons	Minus Chat bot Minus Instagram integration Minus Additional training	Minus App notifications Minus Mobile compatibility Minus Compatibility issues

Best Alternatives
	HelpCrunch	tawk.to
Small Businesses	Gist Score 9.6 out of 10	Gist Score 9.6 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	HelpCrunch	tawk.to
Likelihood to Recommend	8.0 (4 ratings)	8.1 (4 ratings)
Support Rating	10.0 (1 ratings)	- (0 ratings)

User Testimonials
	HelpCrunch	tawk.to
Likelihood to Recommend	HelpCrunch Pros: - It is very easy to deploy out of the box. - Has good integration with most large scale platform and Operating Systems. Cons: - Because it is SaaS based, the used cases are very specific. Incentivized Verified User Anonymous Read full review	tawk.to We have been able to increase our "real world" presence on our website, providing users with support and sales guidance when they need it the most – when they have a question. It provides the extension for free. Furthermore, tawk.to provides tracking solutions for your website, allowing you to see how many visitors visited your site and how long they stayed. You can also see which locations follow your webpage. The low-footprint, web-based solution is simple to install and use (in most cases), and it provides insight into the effectiveness of our web pages and sites. Prem Bhatt Growth Marketer Read full review
Pros	HelpCrunch Fastest time to market - set up the application fast and easy. The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity. Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience. SK Shahid Khan Founder Read full review	tawk.to Live Chat Knowledge base / Ticket system Internal Communication with team Incentivized Verified User Anonymous Read full review
Cons	HelpCrunch Not found any so far AS Alan Smith Owner & Operator Read full review	tawk.to It would be great to be able to quickly access pre-prepared responses directly from tawk.to. It would be great to be able to link directly to email so you can send templates to contacts. Incentivized Verified User Anonymous Read full review
Support Rating	HelpCrunch Always available, very knowledgeable, faster resolution. SK Shahid Khan Founder Read full review	tawk.to No answers on this topic
Alternatives Considered	HelpCrunch HelpCrunch is more affordable than other alternatives on the market and offers better customer support. Verified User Anonymous Read full review	tawk.to tawk.to offers free basic live chat with no restrictions. I mean, before you go straight to Intercom, try tawk.to first. Sure, other platforms have a better feature set and more customization options, but all of them seem prohibitively expensive for a small business, especially when most aren't even sure if live chat is for them in the first place. tawk.to is a good platform for figuring that out. tawk.to provides me with exactly what I require, with no hassles and plenty of power. There has never been a problem with uptime or service. Prem Bhatt Growth Marketer Read full review
Return on Investment	HelpCrunch Great price point. Effective self service platform. Good alerting solution. Incentivized Verified User Anonymous Read full review	tawk.to Engaging with customers directly with live chat. Gather customer data for live chat support. Incentivized Verified User Anonymous Read full review
ScreenShots	HelpCrunch Screenshots