What users are saying about
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 8 reviews and ratings
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 14 reviews and ratings
Attribute Ratings
- tawk.to is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.0
HelpCrunch
80%
4 Ratings
9.5
tawk.to
95%
3 Ratings
Support Rating
10.0
HelpCrunch
100%
2 Ratings
tawk.to
N/A
0 Ratings
Likelihood to Recommend
HelpCrunch
Pros:- It is very easy to deploy out of the box.- Has good integration with most large scale platform and Operating Systems.Cons:- Because it is SaaS based, the used cases are very specific.

Verified User
Engineer in Information Technology
Financial Services Company, 10,001+ employeestawk.to
Tawk.to is a one-stop solution for all live chat support. This service helps you convert more visitors on website into customers by giving them live chat support for their queries. It helps me to engage with customers, engage them in the conversation. It has helped us to get more sales. It helps to understand what customer's requirements.

Verified User
Analyst in Information Technology
Information Technology & Services Company, 11-50 employeesPros
HelpCrunch
- Fastest time to market - set up the application fast and easy.
- The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
- Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.
Founder
Thriller LifeEvents Services, 1-10 employees
tawk.to
- Being able to see what the contact is typing before they send is great as it allows time to prepare your answer.
- The whisper function is invaluable for keeping colleagues updated and giving staff training.
- The 'Ban' function is great for quick action when you have a nuisance contact.

Verified User
Manager in Sales
E-Learning Company, 11-50 employeesCons
HelpCrunch
- Not found any so far
Owner & Operator
Time AssistantOutsourcing/Offshoring, 1-10 employees
tawk.to
- Bot feature. Currently its not available.
- In-chat email request instead of pre chat form

Verified User
Analyst in Information Technology
Information Technology & Services Company, 11-50 employeesPricing Details
HelpCrunch
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$12 per month
HelpCrunch Editions & Modules
Edition
Basic - Live chat | $12.001 |
---|---|
Premium - Live chat | $21.001 |
Basic - Live chat+Emails | $25.001 |
Premium - Live chat+Emails | $43.001 |
- per month
Additional Pricing Details
Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.tawk.to
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—tawk.to Editions & Modules
—
Additional Pricing Details
—Support Rating
HelpCrunch
HelpCrunch 10.0
Based on 2 answers
Always available, very knowledgeable, faster resolution.
Founder
Thriller LifeEvents Services, 1-10 employees
tawk.to
No score
No answers yet
No answers on this topic
Alternatives Considered
HelpCrunch
HelpCrunch is more affordable than other alternatives on the market and offers better customer support.

Verified User
Executive in Sales
Information Technology and Services Company, 1-10 employeestawk.to
We use HubSpot for most of our sales and marketing and it's highly effective. However, the chat function doesn't allow communication between staff during chats that tawk.to offers.

Verified User
Manager in Sales
E-Learning Company, 11-50 employeesReturn on Investment
HelpCrunch
- Great price point.
- Effective self service platform.
- Good alerting solution.

Verified User
Engineer in Information Technology
Financial Services Company, 10,001+ employeestawk.to
- Engaging with customers directly with live chat.
- Gather customer data for live chat support.

Verified User
Analyst in Information Technology
Information Technology & Services Company, 11-50 employees