What users are saying about
7 Ratings
5 Ratings
7 Ratings
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Score 8.3 out of 100
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.3 out of 100

Likelihood to Recommend

HelpCrunch

Pros:- It is very easy to deploy out of the box.- Has good integration with most large scale platform and Operating Systems.Cons:- Because it is SaaS based, the used cases are very specific.
Anonymous | TrustRadius Reviewer

tawk.to

It's really good for new sales staff, especially when working from home. It is possible to offer support using the whisper function and ask questions of colleagues while you're in a chat with a contact. It's great to be able to revisit chats and address tasks for them when the chat is finished. It's a great way to collect contact information.
Anonymous | TrustRadius Reviewer

Pros

HelpCrunch

  • Fastest time to market - set up the application fast and easy.
  • The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
  • Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.
Shahid Khan | TrustRadius Reviewer

tawk.to

  • Being able to see what the contact is typing before they send is great as it allows time to prepare your answer.
  • The whisper function is invaluable for keeping colleagues updated and giving staff training.
  • The 'Ban' function is great for quick action when you have a nuisance contact.
Anonymous | TrustRadius Reviewer

Cons

HelpCrunch

  • Not found any so far
Alan Smith | TrustRadius Reviewer

tawk.to

  • It would be great to be able to quickly access pre-prepared responses directly from tawk.to.
  • It would be great to be able to link directly to email so you can send templates to contacts.
Anonymous | TrustRadius Reviewer

Support Rating

HelpCrunch

HelpCrunch 10.0
Based on 1 answer
Always available, very knowledgeable, faster resolution.
Shahid Khan | TrustRadius Reviewer

tawk.to

No score
No answers yet
No answers on this topic

Alternatives Considered

HelpCrunch

HelpCrunch is more affordable than other alternatives on the market and offers better customer support.
Anonymous | TrustRadius Reviewer

tawk.to

We use HubSpot for most of our sales and marketing and it's highly effective. However, the chat function doesn't allow communication between staff during chats that tawk.to offers.
Anonymous | TrustRadius Reviewer

Return on Investment

HelpCrunch

  • Great price point.
  • Effective self service platform.
  • Good alerting solution.
Anonymous | TrustRadius Reviewer

tawk.to

  • Very positive, despite other forms of marketing, it remains our best source of contacts and therefore sales.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

HelpCrunch

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HelpCrunch Editions & Modules

Edition
Basic - Live chat$12.001
Premium - Live chat$21.001
Basic - Live chat+Emails$25.001
Premium - Live chat+Emails$43.001
  1. per month
Additional Pricing Details
Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.

tawk.to

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

tawk.to Editions & Modules

Additional Pricing Details

Add comparison