Helpdesk Pilot vs. Kayako
Helpdesk Pilot vs. Kayako
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Helpdesk Pilot | N/A | Helpdesk Pilot is a help desk software designed for Customer Support and IT Help Desk Management. It allows businesses to manage support services more efficiently, treating each and every incoming request as a unique, traceable ticket. | $4,140 per year | |
Kayako | N/A | Kayako is a help desk / ticketing product and is available is both SaaS and on-premise configurations. Is is built in PHP and uses my SQL. The product competes with HelpSpot, ZohoSupport, Freshdesk and Zendesk. The Kayako Engage edition may be deployed as a live chat system without ticketing at a reduced cost, featuring click-to-call and site visitor monitoring for customer targeting and engagement. | $29 per month |
Helpdesk Pilot | Kayako | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Helpdesk Pilot | Kayako | |
---|---|---|
Top Pros | No answers on this topic |
|
Top Cons | No answers on this topic |
|
Helpdesk Pilot | Kayako | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
Helpdesk Pilot | Kayako | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Helpdesk Pilot | Kayako | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 1.0 (22 ratings) |
Likelihood to Renew | - (0 ratings) | 7.8 (11 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Availability | - (0 ratings) | 7.5 (2 ratings) |
Support Rating | - (0 ratings) | 2.1 (4 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (2 ratings) |
Helpdesk Pilot | Kayako | |
---|---|---|
Likelihood to Recommend | Tenmiles Corporation No answers on this topic | Kayako |
Pros | Tenmiles Corporation No answers on this topic | Kayako |
Cons | Tenmiles Corporation No answers on this topic | Kayako |
Likelihood to Renew | Tenmiles Corporation No answers on this topic | Kayako |
Usability | Tenmiles Corporation No answers on this topic | Kayako |
Reliability and Availability | Tenmiles Corporation No answers on this topic | Kayako |
Support Rating | Tenmiles Corporation No answers on this topic | Kayako |
Implementation Rating | Tenmiles Corporation No answers on this topic | Kayako |
Alternatives Considered | Tenmiles Corporation No answers on this topic | Kayako |
Return on Investment | Tenmiles Corporation No answers on this topic | Kayako |
ScreenShots |