Helpjuice vs. KMS Lighthouse

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Helpjuice
Score 8.2 out of 10
Enterprise companies (1,001+ employees)
Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement. The vendor says that companies that manage a support page full of FAQs and user guides can benefit from using Helpjuice. This app can be integrated…N/A
KMS Lighthouse
Score 0.0 out of 10
N/A
KMS Lighthouse headquartered in Petach Tikva offers a knowledge system designed to boost productivity and efficiency with digitized knowledge that’s easy to update, collaborate, share, or provide feedback in real-time. A SaaS knowledge management system, the vendor boasts native integrations to social media, product catalogs, operational systems, chatbots, virtual assistants, and open API integrations with the user's existing applications such as CRM, ticketing, and help desk.N/A
Pricing
HelpjuiceKMS Lighthouse
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
HelpjuiceKMS Lighthouse
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsEvery Plan Comes With A 100% Money-Back Guarantee, No Questions Asked.
More Pricing Information
Community Pulse
HelpjuiceKMS Lighthouse
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
HelpjuiceKMS Lighthouse
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Helpjuice
6.5
2 Ratings
19% below category average
KMS Lighthouse
-
Ratings
Organize and prioritize service tickets6.01 Ratings00 Ratings
Expert directory7.02 Ratings00 Ratings
Subscription-based notifications7.01 Ratings00 Ratings
ITSM collaboration and documentation6.02 Ratings00 Ratings
Ticket creation and submission5.01 Ratings00 Ratings
Ticket response8.01 Ratings00 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Helpjuice
8.0
3 Ratings
4% above category average
KMS Lighthouse
-
Ratings
External knowledge base8.02 Ratings00 Ratings
Internal knowledge base8.03 Ratings00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Helpjuice
7.6
2 Ratings
0% below category average
KMS Lighthouse
-
Ratings
Customer portal8.02 Ratings00 Ratings
IVR6.01 Ratings00 Ratings
Social integration8.01 Ratings00 Ratings
Email support8.01 Ratings00 Ratings
Help Desk CRM integration8.01 Ratings00 Ratings
Best Alternatives
HelpjuiceKMS Lighthouse
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Notion
Notion
Score 8.7 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Tridion
Tridion
Score 9.0 out of 10
Enterprises
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.8 out of 10
Tridion
Tridion
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HelpjuiceKMS Lighthouse
Likelihood to Recommend
8.5
(3 ratings)
-
(0 ratings)
User Testimonials
HelpjuiceKMS Lighthouse
Likelihood to Recommend
Helpjuice
With the ability to set docs public and private, we've merged two repositories and solely work from Helpjuice. Not only is this easier, it also helps ensure the messaging is consistent internally and externally.
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KMS Lighthouse
No answers on this topic
Pros
Helpjuice
  • Provides exact information
  • Practical Knowlege
  • Useful information
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KMS Lighthouse
No answers on this topic
Cons
Helpjuice
  • It's pretty easy to use as is. The area when forms are uploaded can be improved, seems like it can be done with less effort.
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KMS Lighthouse
No answers on this topic
Alternatives Considered
Helpjuice
Helpjuice all the way. Navigating is much easier and seems to index content much better IMO.
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KMS Lighthouse
No answers on this topic
Return on Investment
Helpjuice
  • Converting clients
  • Tickets management
  • Client management
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KMS Lighthouse
No answers on this topic
ScreenShots

Helpjuice Screenshots

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