What users are saying about
5 Ratings
14 Ratings
5 Ratings
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Score 8.7 out of 100
14 Ratings
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Score 9 out of 100

Likelihood to Recommend

HiConversion

I really think any ecommerce website would benefit from HiConversion. All websites can use optimization, but I am not sure how you'd establish the ROI on a site that is not trying to drive conversions / sales. I think as marketers we often believe we know what our customers want or what we think will work for them, but HiConversion allows us to really get to the bottom of what helps and what hurts us in a quantifiable way. We have done campaigns on our product page, our shopping cart and our homepage and each one has resulted in a significant lift in conversions.
Evelina Grines | TrustRadius Reviewer

Lucky Orange

Very appropriate for most companies wanting to get some insight into what their visitors are doing and how engaged they are with the site, beyond the standard stats derived from most web analytics applications. Especially good for providing illustrations to teams in the company that doesn't have a lot of insight into how the site is being used by daily visitors. I haven't encountered too many places where it's not appropriate or relevant. It has been very useful for us so far.
Scot Chandler | TrustRadius Reviewer

Feature Rating Comparison

Testing and Experimentation

HiConversion
9.5
Lucky Orange
a/b experiment testing
HiConversion
10.0
Lucky Orange
Multivariate testing
HiConversion
10.0
Lucky Orange
Multi-page/funnel testing
HiConversion
10.0
Lucky Orange
Cross-browser testing
HiConversion
10.0
Lucky Orange
Test significance
HiConversion
10.0
Lucky Orange
Advanced code editor
HiConversion
7.0
Lucky Orange
Preview mode
HiConversion
9.0
Lucky Orange
Client-side tests
HiConversion
10.0
Lucky Orange

Audience Segmentation & Targeting

HiConversion
9.5
Lucky Orange
Traffic allocation control
HiConversion
10.0
Lucky Orange
Website personalization
HiConversion
9.0
Lucky Orange

Results and Analysis

HiConversion
9.2
Lucky Orange
Heatmap tool
HiConversion
9.0
Lucky Orange
Click analytics
HiConversion
10.0
Lucky Orange
Conversion tracking
HiConversion
7.0
Lucky Orange
Results segmentation
HiConversion
10.0
Lucky Orange
CSV export
HiConversion
10.0
Lucky Orange
Experiments results dashboard
HiConversion
9.0
Lucky Orange

Pros

HiConversion

  • Allow us to do A/B and multivariate testing of various treatments on our website. We can see how individual changes perform and how they perform in conjunction with other tests on the site.
  • Provide data to see where in the sales funnel there is room for improvement and how tiny incremental changes at each stage can have a dramatic affect on our total sales.
  • Using their years of experience and knowledge of industry best practices, they help come up with both UX and UI suggestions for us to test for our specific site, audience and use cases.
Evelina Grines | TrustRadius Reviewer

Lucky Orange

  • Recorded user journeys to see a user's linear behavior on-page, from beginning to end.
  • Real-time user tracking and heat mapping - updated in the moment with the ability to refresh for up-to-the-minute data.
  • Overlaying user source, device, network, and browser metrics for additional insights on heatmaps.
Brandon Kenig | TrustRadius Reviewer

Cons

HiConversion

  • We have had some issues with delays in the loading of treatments on our site which has made certain tests hard to accomplish or trust. This likely has a lot to do with our website speed, but has proved to be a challenge for us regardless.
  • Our team would have benefited from more hands on / in person training in the beginning, to allow us to better leverage all their tools. They have offered training but I believe we are still only scratching the surface.
Evelina Grines | TrustRadius Reviewer

Lucky Orange

  • Chat is the only area where I would say it's not as good as standalone applications. But, that said, it is very good and many of the leading competitors do not have the ability to see their visitors' screen live which kind of makes up for chat not being as robust. But having a way to track users logged time, having better search features and easier ways to change the chat look and feel such as the buttons, functionality etc. would be a great feature.
Ramon Khan | TrustRadius Reviewer

Support Rating

HiConversion

No score
No answers yet
No answers on this topic

Lucky Orange

Lucky Orange 9.0
Based on 2 answers
Good, timely responses from knowledgeable support team members.
Scot Chandler | TrustRadius Reviewer

Alternatives Considered

HiConversion

We have not used or fully evaluated any competitors. Our free trial with HiConversion was enough to convince us to move forward with them. They platform will easily pay for itself
Evelina Grines | TrustRadius Reviewer

Lucky Orange

Cheaper than all of the alternatives. Hotjar does have a basic free tier, but the cost of entry for Lucky Orange isn't prohibitive.Decibel Insight and ClickTale are arguably better, but cost many times more. They also focus more on the session recordings and not chat etc.Good tool to prove the use case before committing to something more expensive.
Anonymous | TrustRadius Reviewer

Return on Investment

HiConversion

  • We have seen a +9.85% lift in conversion rate in the 4 months we have been using them. We expect this number will continue to increase.
  • Testing we have done with HiConversion is allowing us to implement proven designs and experiences in to our upcoming new website launch.
Evelina Grines | TrustRadius Reviewer

Lucky Orange

  • Consolidated user navigation to pages most-used by site visitors.
  • Improved CTAs to subscription and revenue-generating services.
  • Incorporated enhanced user and behavioral targeting into paid search and display ad campaigns based on heatmap data.
Brandon Kenig | TrustRadius Reviewer

Pricing Details

HiConversion

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

HiConversion Editions & Modules

Edition
Community EditionSponsored Trial1
EnterpriseCustom Quote2
  1. Per website
  2. Based on revenue and traffic volume
Additional Pricing Details

Lucky Orange

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Lucky Orange Editions & Modules

Edition
Starter$10.001
Small Business$20.001
Medium$50.001
Large$100.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

HiConversion
10.0
Lucky Orange
9.3

Support Rating

HiConversion
Lucky Orange
9.0

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