Huawei eSpace Unified Communication (eSpace UC) vs. MiVoice Office Application Suite (Mitel Application Suite)

Huawei eSpace Unified Communication (eSpace UC)

MiVoice Office Application Suite (Mitel Application Suite)

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Huawei eSpace UC	Score 5.7 out of 10	N/A	The Huawei eSpace Unified Communications (eSpace UC) solution integrates voice, data, video, and workflow technologies, and can be used in applications ranging from home offices to large-sized enterprises. The vendor states secure eSpace UC devices are available anytime, anywhere to enable enterprise employees to use voice over IP (VoIP), collaborative conferencing, remote training, and office applications.	N/A
MiVoice Office Application Suite	Score 7.4 out of 10	N/A	MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the enhanced performance, all delivered from a single server solution. It replaces the former Mitel Application Suite (MAS).	N/A

Pricing

Huawei eSpace Unified Communication (eSpace UC)

MiVoice Office Application Suite (Mitel Application Suite)

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Huawei eSpace UC	MiVoice Office Application Suite
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	Huawei eSpace Unified Communication (eSpace UC)	MiVoice Office Application Suite (Mitel Application Suite)
Top Pros	No answers on this topic	Pro Set up Pro Phone system Pro Desk phone
Top Cons	No answers on this topic	Minus Automated workflow Minus Integration with outlook Minus Chat features

Features

Huawei eSpace Unified Communication (eSpace UC)

MiVoice Office Application Suite (Mitel Application Suite)

Performance & Compatibility of Online Events Software

Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
	Huawei eSpace Unified Communication (eSpace UC) - Ratings	MiVoice Office Application Suite (Mitel Application Suite) 10.0 1 Ratings 23% above category average
High quality audio	00 Ratings	10.01 Ratings
High quality video	00 Ratings	10.01 Ratings

Online Meetings / Events

Comparison of Online Meetings / Events features of Product A and Product B
	Huawei eSpace Unified Communication (eSpace UC) - Ratings	MiVoice Office Application Suite (Mitel Application Suite) 10.0 1 Ratings 24% above category average
Meeting initiation	00 Ratings	10.01 Ratings

Online Events Security

Comparison of Online Events Security features of Product A and Product B
	Huawei eSpace Unified Communication (eSpace UC) - Ratings	MiVoice Office Application Suite (Mitel Application Suite) 10.0 1 Ratings 28% above category average
Participant roles & permissions	00 Ratings	10.01 Ratings

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	Huawei eSpace Unified Communication (eSpace UC) - Ratings	MiVoice Office Application Suite (Mitel Application Suite) 8.5 8 Ratings 5% above category average
Hosted PBX	00 Ratings	8.24 Ratings
Multi-level Interactive Voice Response (IVR)	00 Ratings	8.64 Ratings
Directory of employee names	00 Ratings	10.08 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	Huawei eSpace Unified Communication (eSpace UC) - Ratings	MiVoice Office Application Suite (Mitel Application Suite) 10.0 8 Ratings 24% above category average
Answering rules	00 Ratings	10.08 Ratings
Call recording	00 Ratings	10.06 Ratings
Call park	00 Ratings	10.08 Ratings
Call screening	00 Ratings	10.06 Ratings
Message alerts	00 Ratings	10.08 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	Huawei eSpace Unified Communication (eSpace UC) - Ratings	MiVoice Office Application Suite (Mitel Application Suite) 9.2 5 Ratings 13% above category average
Mobile app for iOS	00 Ratings	9.45 Ratings
Mobile app for Android	00 Ratings	8.93 Ratings

Best Alternatives
	Huawei eSpace Unified Communication (eSpace UC)	MiVoice Office Application Suite (Mitel Application Suite)
Small Businesses	Nextiva Score 9.2 out of 10	Nextiva Score 9.2 out of 10
Medium-sized Companies	Nextiva Score 9.2 out of 10	Nextiva Score 9.2 out of 10
Enterprises	Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10	Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Huawei eSpace Unified Communication (eSpace UC)	MiVoice Office Application Suite (Mitel Application Suite)
Likelihood to Recommend	- (0 ratings)	9.0 (8 ratings)
Support Rating	- (0 ratings)	8.8 (4 ratings)

User Testimonials
	Huawei eSpace Unified Communication (eSpace UC)	MiVoice Office Application Suite (Mitel Application Suite)
Likelihood to Recommend	Huawei Technologies No answers on this topic	Mitel Networks Corporation Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it. Incentivized Verified User Anonymous Read full review
Pros	Huawei Technologies No answers on this topic	Mitel Networks Corporation Call reporting Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification. Integrated with our email system. Incentivized Verified User Anonymous Read full review
Cons	Huawei Technologies No answers on this topic	Mitel Networks Corporation It would be nice if they had more documentation on how to do things within the system that was easier to find. The software has so many features that it can be overwhelming. Incentivized Verified User Anonymous Read full review
Support Rating	Huawei Technologies No answers on this topic	Mitel Networks Corporation Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take. Incentivized Steve Davis Senior Systems and Network Engineer Read full review
Alternatives Considered	Huawei Technologies No answers on this topic	Mitel Networks Corporation In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management Incentivized Kenneth Harrington-Colon Internal Systems Specialist Read full review
Return on Investment	Huawei Technologies No answers on this topic	Mitel Networks Corporation Efficient, easy to use conference system for better communication Useful mobile app to allow employee presence while out of office. Global directory removed the need for employees to maintain one. Incentivized Verified User Anonymous Read full review
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