HyperOffice Enterprise Collaboration Suite vs. Mattermost

It is well suited for the medium to large companies, where you are managing a large amount of data and files. Least suited for the small companies or startups.

Mattermost is definitely appropriate for a growing company with team members spread out across the u.s. and Canada. It’s given me the ability to have access to anyone with the information I need or the ability to develop friendships, working relationships with people I otherwise wouldn’t have access to

Incentivized

• Simple interface which makes it easy to operate.
• Great Features to facilitate the needs.

• We collaborate as a team with great efficiency and ease, we solve any problem or need together through the Mattermost chat.
• Communication is made regardless of the distance where my colleagues are, it is very fast and does not slow down the progress of our work.
• We can create many channels and be more efficient, we enhance the internal productivity of each department.

Incentivized

• Takes time to learn the functionalities.
• A bit pricey for small companies.
• Extra help required to learn.

• Some of the features in paid plans could be free, however, they have much offered in free plan (self-hosted)
• The Desktop App we use on windows has some bugs, like when Mattermost is down and comes back up, the app needs restart

Incentivized

Mattermost has been an excellent tool for our business, allowing for a very cost-effective means of communicating, collaborating, and sharing project and business documentation and resources. The free community edition allows for simple installation on existing cloud server resources which results in significantly lower recurring costs compared to the competition

Incentivized

It's an extremely easy to use software, and I would recommend it to every company that is growing. I think they could improve their notification system, as it gets a little spammy sometimes and important notifications get lost. Also needs to improve the number of private chats that you are allowed to create.

Incentivized

I've heard good things about the customer support team of HyperOffice but never had any experience myself.

We have not had to contact support for Mattermost ever. All that we have needed has been available in the documentation or website. One of our DevOps team members set it up in a couple of hours. The whole team was using Mattermost that same day. No support needed.

Incentivized

This went as expected. No surprises or major hurdles.

Incentivized

The platform is easy-to-use and helpful in managing projects. Additionally, email-based communication and updates are great.

Before Mattermost, we used Stride first, and then Slack as our communication platform. Stride got discontinued so it is not comparable, but Slack got very costly for us, with basically the same features as Mattermost - a matter of fact, the "reply" feature is surprisingly non-existent on Slack (you can reply by opening a different thread, but that is hard to follow in most cases), and not only exists in Mattermost but very straightforward. We have considered using Discord too, but then chose Mattermost for its open-source nature, and the possibility of running our very own self-hosted servers, with total control.

Incentivized

• Definitely. Got more features than expected for the price plan. Props to the team for that.

• Very high performing data migration functions and easy to navigate.
• Creating analytics on multiple big data is a very simple and reliable report with multiple benefits.
• Collaboration is effective, and easy project documentation.
• Lead generation is excellent and easy on access control management.

Incentivized