What users are saying about
64 Ratings
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Top Rated
1066 Ratings
64 Ratings
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Score 7.3 out of 100

Microsoft 365 Business Premium

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Top Rated
1066 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

IBM BPM

Have your process first on paperIts important to first document the process before venturing into BPMS. It will save a lot of pain and heartaches. A BPM tool is nomagic bullet, it merely automates your process. Its upto you to put visibility and tracking on top of it. Provide monitoring so thatyou get a chance to improve your process continously.BPM is not an applicationIf you are trying to build an application with BPM, chances are that your are alraedy failing. BPM must be a strategic initiative for anorganization. Yes, you build Dashboards, Reports and other software in BPMS, however you do it at a process level not at an applicationlevel.http://bpmstech.blogspot.com/2011/05/bpm-initiative.htmlKnow the difference between process data and business datahttp://bpmstech.blogspot.com/2011/05/lombardi-best-practices.htmlhttp://bpmstech.blogspot.com/2012/02/bpm-system-architecture.html
Prasanna Selvaraj | TrustRadius Reviewer

Microsoft 365 Business Premium

Microsoft 365 Business Premium is appropriate for medium sized organizations that require lots of real-time collaboration and data sharing. It's truly the standard for collaboration with customers or other individuals outside of your organization as well. I would recommend purchasing some sort of onboarding assistance if offered to train and assist employees and leaders in the organization with implementing this software so that it can be used to the fullest extent. This particular subscription would be less appropriate for smaller organizations or independent entrepreneurs
Shaelina Holmes | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

IBM BPM
8.6
Microsoft 365 Business Premium
Dashboards
IBM BPM
8.9
Microsoft 365 Business Premium
Standard reports
IBM BPM
7.9
Microsoft 365 Business Premium
Custom reports
IBM BPM
8.9
Microsoft 365 Business Premium

Process Engine

IBM BPM
7.5
Microsoft 365 Business Premium
Process designer
IBM BPM
8.0
Microsoft 365 Business Premium
Process simulation
IBM BPM
8.0
Microsoft 365 Business Premium
Business rules engine
IBM BPM
7.0
Microsoft 365 Business Premium
SOA support
IBM BPM
5.0
Microsoft 365 Business Premium
Process player
IBM BPM
7.0
Microsoft 365 Business Premium
Support for modeling languages
IBM BPM
8.0
Microsoft 365 Business Premium
Form builder
IBM BPM
8.0
Microsoft 365 Business Premium
Model execution
IBM BPM
9.0
Microsoft 365 Business Premium

Collaboration

IBM BPM
5.0
Microsoft 365 Business Premium
Social collaboration tools
IBM BPM
5.0
Microsoft 365 Business Premium

Content Management Capabilties

IBM BPM
8.0
Microsoft 365 Business Premium
Content management
IBM BPM
8.0
Microsoft 365 Business Premium

Pros

IBM BPM

  • System does a great job normalizing business process and automating order processing tasks. Before TeamWorks, the process was much more manual and more expensive staff ($65k to $70K) were required to manage the process. Since implementing TeamWorks, we need much lower-skilled workers to manage order processing.
  • System ensures that we have consistent data across all systems.
  • Rules engine is really the “company playbook” – it is the heart and soul of how the company works. It handles thousands of orders per day
Anonymous | TrustRadius Reviewer

Microsoft 365 Business Premium

  • Work remotely with ease
  • All documents readily available
  • This software can be used on any device
  • Very user friendly and efficient
  • Confidence in Microsoft brand performance and dependability
  • Cost effective with always having the latest updates without having to purchase a new software package
  • Customer service is outstanding
Simone Carpino | TrustRadius Reviewer

Cons

IBM BPM

  • The system gets crashed when many instances go into the queue stage. The system even crashes and sometimes restarts automatically when the load on the server increases. We had to develop a separate software for this and maintain the same.
  • We cannot manipulate the data during run time. It is difficult to develop user-interfaces with complex functionality.
  • In order to consume external services that follow HTTP protocol, we need to use IDE for that, and consuming services from IDE takes a lot of time to give a response.
Anonymous | TrustRadius Reviewer

Microsoft 365 Business Premium

  • In Excel: being an accountant, this is obviously the program I use most, and where I notice the most areas for improvement. Microsoft has historically paid attention to its community feedback, but could do so in a more timely manner, and also come back around to some of the issues that have multiple hundred "me too!" responses, but no official fix other than a program restart, or worse, none at all.
  • In Microsoft Word: historically, page numbering has been a major issue with Word, and continues to be in 365. The system is confusing, clunky, and many users end up needing to put in manual text boxes to number pages. It's a relatively small issue, but frustrating on the occasions that it arises.
  • In Outlook: having a view option for threads that collapses the traditional long-form to something more quickly scan-able would be huge. Compressing the four or five lines of "From", "To", "CC", and "BCC" into a single "John Doe to Jane Smith copying Mike Jones", and offering the longer form for the more traditional types would be an example.
Jeremy Kramer | TrustRadius Reviewer

Likelihood to Renew

IBM BPM

IBM BPM 8.0
Based on 4 answers
This particular decision will be made by other people. Overall IBM BPM is the best BPM engine that I have worked with. It is implemented at our company and IT and business are already somewhat familiar with it. Therefore if asked I will recommend renewal as long as the price is reasonable.
Anonymous | TrustRadius Reviewer

Microsoft 365 Business Premium

Microsoft 365 Business Premium 10.0
Based on 2 answers
It is part of the organisation now. It provides and rich feature set and requires a relatively low amount of administration.
Andrew Buckle | TrustRadius Reviewer

Usability

IBM BPM

IBM BPM 8.0
Based on 2 answers
• The system is easy enough to use but, by definition, is a complex tool. However, they have done a good job generally balancing tool complexity / capability with usability. When comparing to MS Biz Talk, for example, Biz Talk has less functionality but is actually harder to use.
• Software is very flexible. For somebody with the right technical background, it’s quite easy to write some Java code to overcome any hurdles or make the product do what is needed
Anonymous | TrustRadius Reviewer

Microsoft 365 Business Premium

Microsoft 365 Business Premium 8.8
Based on 46 answers
Overall, MS365 is a game changer for any small to large business organizations. The best part is that any organization can tailor the platform to their own need without any professional help. There are so many tutorials available that one cannot have any issues. The simple user interface, myriad of apps and most of all great platform to store information on the cloud is fantastic. Apps available to communicate effectively with team and managing projects are just some of the benefits.
Amulya Singh | TrustRadius Reviewer

Performance

IBM BPM

No score
No answers yet
No answers on this topic

Microsoft 365 Business Premium

Microsoft 365 Business Premium 8.5
Based on 84 answers
Business performance is great - everything is generally responsive and I have not found any programs to crash unless it was from opening up an abnormally large file (such as in Microsoft Excel). Outlook and Drive usually have great storage capacities, while other programs also have a great capacity to run larger commands
Carrie Huang | TrustRadius Reviewer

Support Rating

IBM BPM

IBM BPM 8.0
Based on 2 answers
Issues can be raised through tickets and it works based on the priority of the issue. The Support Team response is also good and the solution is provided in a short span of time. In a case where the issue is serious, they try to find out the root cause and provide an alternative for it.
Anonymous | TrustRadius Reviewer

Microsoft 365 Business Premium

Microsoft 365 Business Premium 8.6
Based on 17 answers
It simply works. The team at Microsoft is improving the suite release after release. Personally, I've installed the apps on several devices (More than 10, using Windows, Mac, Android & iOS) and the ease of use was the common denominator. I only ran into a problem one time with a very early version of Microsoft Teams, but the IT team quickly got support from Microsoft and I got the app running again with a very short delay,
Anonymous | TrustRadius Reviewer

In-Person Training

IBM BPM

IBM BPM 9.0
Based on 1 answer
• Attended on premise sysadmin training for 4 days, 8 hours per day. Although further follow-up training was available, I never felt the need to go back. Training was very hands-on with real modeling (rather than just following a manual). Very effective.
Anonymous | TrustRadius Reviewer

Microsoft 365 Business Premium

No score
No answers yet
No answers on this topic

Implementation Rating

IBM BPM

IBM BPM 9.0
Based on 1 answer
• Very satisfied – not too difficult at all.
• We had a consultant available as part of our contract, but we didn’t really need to use (except for some advice on ActiveDirectory and single sign-on)
Anonymous | TrustRadius Reviewer

Microsoft 365 Business Premium

Microsoft 365 Business Premium 8.8
Based on 4 answers
The implementation went well and was very smooth. It did not require a lot of technical support.
David White | TrustRadius Reviewer

Alternatives Considered

IBM BPM

Pega Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product. However Pega, falls short on integration centric capabilities and very rigid to customize. On the other hand IBM comes with array of products which suits needs of varying degree. Advanced integration is solved by BPEL Process Server which has support for state based patterns and mediation. Dynamic rules and event management can be solved with WODM, Cloud to on-premise connectivity with Cast Iron, Enterprise gateway and security usecases with DataPower, Social BPM with IBM BPM , WODM, mobify with Worklight.Pega has a little bit of eveything here and there. It solves the dynamic rule management, brings out the flavor of Social BPM and mobility with Antenna ( I guess) and predictive analytics as well in one single suite. There are certain usecases which needs to have a little bit of everything, however this little bits and pieces of functionality when its blows, Pega would have problems to scale. With IBM its a bit nightmare to maintain a variety of technologies, however you can wish to go for one without the other and go for something only when you truly need it.Pega vs IBMIts difficult to pick a winner. In nutshell when you want a full scale BPM with rich integration capabilities go for IBM BPM. On the other hand if you hava mature integration capability already, Pega can yield quick results for you as well. Pega's strength is its methodology. IBM BPM's strength is integration. Actually you can't go wrong with both in terms of implementation. My strong recommendation is to invest time to process analysis and pick a good vendor to support consulting and implementation.
Prasanna Selvaraj | TrustRadius Reviewer

Microsoft 365 Business Premium

Before migrating to Microsoft 365 Business Premium, we possessed an in-house exchange server. Therefore, it was difficult for us to look at alternatives to Microsoft for a solution – we did look at the Google Suite of products, but the transition for us seemed less cumbersome to stay with Microsoft from a staff and administrative perspective. While the G Suite does offer us many outstanding products and services, we also didn’t feel that Gmail is up-to-par as a corporate solution the way Exchange/Outlook/OWA are – this alone was also a driving force for our end-users, as there was minimal transition for them to move from an on-premise solution to an off-premise solution. The additional features of SharePoint, Teams, Project, and so many other applications within Microsoft 365 also helped us make a strong case to stay with Microsoft and expand what we were using. The end-user and mobile protections of InTune have also put us at ease when issuing laptops and mobile phones to an almost fully-remote end-user base.
Anonymous | TrustRadius Reviewer

Scalability

IBM BPM

IBM BPM 10.0
Based on 1 answer
It scales from small team interactions to business processes serving thousands of employees, as well as straight-through-processing needs that go well beyond. Of course, scale is always in the eye of the beholder, but IBM BPM does a good job of giving you all of the hooks, APIs, and data that you need to take on whatever scaling approaches you need to meet the load
Scott Francis | TrustRadius Reviewer

Microsoft 365 Business Premium

No score
No answers yet
No answers on this topic

Return on Investment

IBM BPM

  • It has added value to the upper management to give visibility into what is happening at any time in the enterprise.
  • Boosted employee morale because it gives them all the information to work the case/task in a single location.
  • Identifies bottlenecks and improves the turnover.
Keshava Murthy B S | TrustRadius Reviewer

Microsoft 365 Business Premium

  • Teams has streamlined our chats within each department so its easy to help out each other when problems or issues arise as well as having chat conversations in real time instead of the slower email option. This is especially handy when peopel are not working in the same space and cannot use a phone.
  • All of our major communications, are done through Outlook email keeping everyone on the same page of issues within our organization or updates coming out for example
  • Excel provides a simple system for creating our schedules, Tracking customer issues, project boards etc. having all these readily available minimizes time spent looking for information and grants more time for customer interaction and increasing service and sales.
Josh kimball | TrustRadius Reviewer

Pricing Details

IBM BPM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft 365 Business Premium

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

IBM BPM
8.0
Microsoft 365 Business Premium
9.0

Likelihood to Renew

IBM BPM
8.0
Microsoft 365 Business Premium
10.0

Usability

IBM BPM
8.0
Microsoft 365 Business Premium
8.8

Performance

IBM BPM
Microsoft 365 Business Premium
8.5

Support Rating

IBM BPM
8.0
Microsoft 365 Business Premium
8.6

In-Person Training

IBM BPM
9.0
Microsoft 365 Business Premium

Implementation Rating

IBM BPM
9.0
Microsoft 365 Business Premium
8.8

Scalability

IBM BPM
10.0
Microsoft 365 Business Premium

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