IBM Maximo Application Suite vs. Salesforce Field Service

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
IBM Maximo Application Suite
Score 8.2 out of 10
N/A
IBM Maximo Application Suite is an enterprise asset management (EAM) platform.N/A
Salesforce Field Service
Score 8.3 out of 10
N/A
Field Service (formerly known as Field Service Lightning) is a customizable, mobile-friendly field service hub in Salesforce. It provides tools to manage work orders, scheduling, and a mobile workforce.
$600
per year per user
Pricing
IBM Maximo Application SuiteSalesforce Field Service
Editions & Modules
No answers on this topic
Contractor
$50
per month (billed annually) per user
Contractor Plus
$75
per month (billed annually) per user
Dispatcher
$165
per month (billed annually) per user
Technician
$165
per month (billed annually) per user
Field Service Plus
$220
per month (billed annually) per user
Offerings
Pricing Offerings
IBM Maximo Application SuiteSalesforce Field Service
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
IBM Maximo Application SuiteSalesforce Field Service
Best Alternatives
IBM Maximo Application SuiteSalesforce Field Service
Small Businesses

No answers on this topic

Method:CRM
Method:CRM
Score 9.5 out of 10
Medium-sized Companies
IFS Applications
IFS Applications
Score 7.6 out of 10
Jotform
Jotform
Score 8.7 out of 10
Enterprises
IFS Applications
IFS Applications
Score 7.6 out of 10
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 8.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
IBM Maximo Application SuiteSalesforce Field Service
Likelihood to Recommend
7.7
(51 ratings)
8.4
(13 ratings)
Likelihood to Renew
8.1
(6 ratings)
8.5
(2 ratings)
Usability
7.6
(5 ratings)
-
(0 ratings)
Support Rating
6.9
(4 ratings)
7.1
(8 ratings)
Online Training
-
(0 ratings)
7.3
(1 ratings)
Implementation Rating
7.3
(3 ratings)
-
(0 ratings)
User Testimonials
IBM Maximo Application SuiteSalesforce Field Service
Likelihood to Recommend
IBM
I would recommend Maximo to organizations with the patience and budget for long-term returns. It is not an easy platform to learn at first, but if you invest the time, it pays you back tenfold. It is not for people looking for a simple solution; this is a tool built for serious asset management.
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Salesforce
Salesforce Field Service is a powerful and feature-rich solution for managing field service operations. With AI-driven scheduling, seamless mobile access for technicians, and deep integration with the Salesforce ecosystem, it helps businesses enhance efficiency, improve customer satisfaction, and optimize service delivery. While it may be costly and complex to implement, its scalability and ability to grow with your business make it a worthwhile investment for many organizations.
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Pros
IBM
  • Delivers Out-of-Box solutions for various industries without the need for customization and configuration
  • Modules and Applications are well developed and linked in an orderly way, with proper documentation and help guides that allow end users to start using the system with ease
  • Powerful Work Management, Contracts, Inventory, and Purchasing applications and features that are a better match to other ERP applications today
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Salesforce
  • Real Time Communication with back-office team When our nurses need anything by using mobile app they can reach out to our back office team to resolve their issues
  • Utilization of resources We can see the all the appointments view with the assigned representative in a single page so We can assign more appointments if any resources has any free slot it is just a drag and drop
  • It helps us to automate the process like delay or reach notification we can also route the appointments based on representative skill set, location and urgency of task
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Cons
IBM
  • Hard to implement. A high number of resources and manpower is necessary to implement and upgrade IBM Maximo due to its robustness and number of functionalities.
  • Version fragmentation. Due to the challenge imposed by a version upgrade, it is common to find systems relying on legacy versions of Maximo which might become a challenge for the support team.
  • Unfriendly UI. The excess of functionalities and services available might become a challenge for a starting user. Although it is possible to customize the UI to fit the exact needs of each user, it is important to map exactly what each user needs.
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Salesforce
  • At times updates from may take a while to come back to the main database. This is generallly because of a loss of internet connectivity due to poor data coverage from cell towers or Wi-Fi networks.
  • Organizational IT policies of network architecture/DMZ/Firewalls may add to the challenges of deploying ClickMobile outside of the organization domain, thus allowing field resources the ability to access relevant work order data without connecting the company network via VPN. This can usually be overcome with quality solution design and implementation.
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Likelihood to Renew
IBM
IBM Maximo Application Suite has provided a solution to our desire to consolidate the multiple applications serving the layers of the Procurement process we has been accustomed to using. By consolidating applications, licensing and software costs are reduced, and the overall headcount to support the various applications was able to be minimized.
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Salesforce
ClickSoftware is still being used. As far as I can tell it will be used tomorrow as well. Once you make the commitment to run with that as your scheduling engine, it would take a lot of effort to evaluate and implement another companies' solution without significant disruption to your service organization.
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Usability
IBM
The IBM Maximo Application Suite is well known for inventory management solutions. This solution is in use by many corporations but mostly I have seen its use in Ports, defense and aerospace industries. Some of the benefits are 1. asset tracking is amazing 2. Maintenance cost is less 3. Reduced inspection costs 4. Less downtime 5. It allows customization 6 Simplify data management 7. Highly adaptable
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Salesforce
No answers on this topic
Support Rating
IBM
Support is good (since we are business partner and do have direct contact with product development). For customers it might be sometime difficult to address real bugs ("work as designed syndrome") and/or additions, improvements or ideas. Creating them is quite easy, but track them in terms of follow-up can be done better.
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Salesforce
Having a program that gives sales leaders a real time view was game changing. Time was always an issue because there wasn't always a sales leader available for closing sales. This has allowed for any sales leader to jump in and help make the sale without the need to do a warm transfer.
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Online Training
IBM
No answers on this topic
Salesforce
Overall the training was quite informative but did lack detail in some areas. It had all of the necessary content for an experience product user but didn't offer enough information for a new user to complete the training and then feel comfortable in real-world situations running or managing the software. I would recommend this course for anyone with at least 1 year of full-time exposure to the ClickSchedule product.
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Implementation Rating
IBM
Implementation of IBM MAS as a service provider has been easy. The functionality in the OEM space has been the best of its class with all related modules and application subject to maintenance
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Salesforce
No answers on this topic
Alternatives Considered
IBM
As a computerized maintenance management system i do not have experience of any other system. The only experience I have is for Maximo and it works excellent for me. I am using many modules available in Maximo and all of these modules are almost fulfilling all of my business needs.
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Salesforce
I have added a few of the many Salesforce products we use. We also use HubSpot but they all have different functions so not really comparable as they are used for different things/ teams.
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Return on Investment
IBM
  • Need multiple IT developers and DBA's to run the software at an enterprise level.
  • We use it for logging and taking repair work orders, handling of parts orders, and fulfillment and job scheduling.
  • The desktop version is very easy to use
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Salesforce
  • It is the best return on investment it is utilizing our resources fully
  • We are receiving more appointments then last year and it is very easy to manage by fsl dashboard
  • We are getting high CSAT scores from our Customer which is a sign our customers are happy with our service
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ScreenShots

IBM Maximo Application Suite Screenshots

Screenshot of where during a collaborative session, an expert technician can create notes to annotate the streaming video feed. These are viewed by the requesting technician through an AR experience during the session.Screenshot of an example work order containing relevant details about the location, asset, and tasks to be done. The technician can conduct inspections, make meter readings, and review historical information.Screenshot of a single view that lets the user understand past, present, and predicted asset performance, know when the asset is going to fail, and take action to reduce risk and minimize costs.Screenshot of where operators can see everything they need to know about their assets at every level across an organization and alerts draw their attention to problems right away.Screenshot of the tool used to label defects, then use labeled images to train deep learning vision models to spot defects in the field.

Salesforce Field Service Screenshots

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