68 Ratings
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Score 8.6 out of 100
15 Ratings
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Score 7.4 out of 100

Attribute Ratings

  • IBM Maximo is rated higher in 1 area: Likelihood to Recommend
  • Salesforce Field Service (Click Field Service Edge) is rated higher in 1 area: Likelihood to Renew

Likelihood to Recommend

8.5

IBM Maximo

85%
17 Ratings
1.0

Salesforce Field Service (Click Field Service Edge)

10%
3 Ratings

Likelihood to Renew

8.2

IBM Maximo

82%
1 Rating
8.5

Salesforce Field Service (Click Field Service Edge)

85%
2 Ratings

Support Rating

8.2

IBM Maximo

82%
3 Ratings

Salesforce Field Service (Click Field Service Edge)

N/A
0 Ratings

Online Training

IBM Maximo

N/A
0 Ratings
7.3

Salesforce Field Service (Click Field Service Edge)

73%
1 Rating

Likelihood to Recommend

IBM

IBM Maximo is best suited in the OIl&Gas industry, Utilities, and Transportation. With the industry add-ons offering with IBM Maximo, many Out-of-Box solutions that come with the product and add-ons are well-equipped to help engineers and technicians in the field to record, manage and maintain their assets, work and data. Work Orders, Assets, Preventive Maintenance, Job Plans, Safety, Failure Reporting, and Inventory are the heavily used applications by users and the reason why IBM Maximo is best suited to deliver their needs. The software may not be a recommendation for Small and Medium Businesses having limited assets or fleets to manage and maintain. Clients come with enquires on financials and payroll software where IBM Maximo is less likely to be recommended.
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Salesforce

ClickMobile can be implemented in virtually any organization that has a need for a Mobile Workforce Management system. The only real limitations or concerns will be with the backend hardware architecture. Sectors that have really seen the best utilization of the software are ones that have a dynamic service schedule and need to be extremely flexible with their customers service needs. In a day where customer service is so important to an organizations ability to remain the market leader it is extremely important for an organization to consider implementing a mobile solution. For organizations that already have a mobile management solution in place it is critical that they continuously reevaluate the system in order to remain competitive in their market and drive down operational costs. Change can be difficult for many organizations and the buy-in from the Field resources, who will ultimately be utilizing the mobile solution on a daily basis, will be critical when implementing something like ClickMobile. If the field resources are not able to accept a change to process then Change Management needs to take place during the implementation. It is generally a good rule to begin Change Management at the beginning of any large project, such as one where a mobile solution is being introduced.
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Pros

IBM

  • Extensive asset tracking and management. IBM Maximo is extremely capable of handling all sorts of assets so you can track every detail and part of the lifecycle of an asset inside an organization.
  • Highly customizable. If the broad array of possibilities inside IBM Maximo still isn't suited for your specific application, it is possible to customize it to a very high degree so it can fit the needs of your organization.
  • Preventive maintenance and services. With IBM Maximo, it is possible to schedule all sorts of preventive maintenance for your equipment, maximizing the uptime of your systems and machinery and minimizing unforeseen events.
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Salesforce

  • They apparently have an excellent sales team.
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Cons

IBM

  • IBM Maximo's mobile application isn't as impressive as other platforms.
  • There is a certain amount of difficulty in understanding and using it by companies of medium- and small-scale.
  • Getting used to it can be confusing in the first few days, so you need to take your time.
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Salesforce

  • ClickSoftware Mobile Workforce Management takes very skilled and certified personnel to manage the changes to code, logic, or applications.
  • ClickSoftware Mobile Workforce Management requires significant upfront business analysis investment in time and planning to be implemented properly.
  • ClickSoftware Mobile Workforce Management requires a significant investment in IT infrastructure in order to implement successfully.
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Pricing Details

IBM Maximo

Starting Price

Editions & Modules

IBM Maximo editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Salesforce Field Service (Click Field Service Edge)

    Starting Price

    Editions & Modules

    Salesforce Field Service (Click Field Service Edge) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      IBM

      No answers on this topic

      Salesforce

      As of right now there is not a alternative that seems to offer all of the functionality with a vision of what is needed in the future. It is my belief that ClickSoftware will remain a leader in Mobile Workforce Management for a long time.
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      Support Rating

      IBM

      I have regularly contacted IBM Support to report issues and raise requests for issues we face during project implementations. The response from them has overall been good and to the point, and they get back to us within a day or 2 and guide us through the process of fixing it or providing an interim fix of the product
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      Salesforce

      No answers on this topic

      Online Training

      IBM

      No answers on this topic

      Salesforce

      Overall the training was quite informative but did lack detail in some areas. It had all of the necessary content for an experience product user but didn't offer enough information for a new user to complete the training and then feel comfortable in real-world situations running or managing the software. I would recommend this course for anyone with at least 1 year of full-time exposure to the ClickSchedule product.
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      Alternatives Considered

      IBM

      Maximo is a good tool and, as I suggested, it is the system of choice for us. We continue to explore opportunities where we can replace our legacy systems in risk management and field mobility with Maximo. Maximo has to work harder to provide a clear picture of how we can do effective asset planning, strategy, and maintenance within one system.
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      Salesforce

      I only recall reviewing the Oracle Scheduler a few years ago, and it was not as robust or user friendly on the GUI as ClickSchedule was. We have reviewed no other such solutions that I am aware of, we are a long time user of the ClickSoftware line of products especially Schedule and Analyze.
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      Return on Investment

      IBM

      • Need multiple IT developers and DBA's to run the software at an enterprise level.
      • We use it for logging and taking repair work orders, handling of parts orders, and fulfillment and job scheduling.
      • The desktop version is very easy to use
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      Salesforce

      • Field nurses are spending 4-5 (paid) hours a week trying to troubleshoot this software.
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