IBM Maximo
45 Ratings
Salesforce Field Service (Click Field Service Edge)
8 Ratings

IBM Maximo

45 Ratings
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Score 6.8 out of 100

Based on 45 reviews and ratings

Salesforce Field Service (Click Field Service Edge)

8 Ratings
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Score 6.1 out of 100

Based on 8 reviews and ratings

Likelihood to Recommend

IBM Maximo

IBM Maximo is highly flexible, being able to suit the needs of most of the business that relies on any sort of asset to operate accordingly. Out of the box, Maximo is better suited for companies with large inventories in multiple sites looking for a centralized tracking solution for all of its assets. But, with the proper customization and implementation, it is able to suit small business looking for an efficient solution to track it's inventory as well.

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Pedro Henrique de Almeida | TrustRadius Reviewer
Pedro Henrique de Almeida
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Salesforce Field Service (Click Field Service Edge)

ClickMobile can be implemented in virtually any organization that has a need for a Mobile Workforce Management system. The only real limitations or concerns will be with the backend hardware architecture. Sectors that have really seen the best utilization of the software are ones that have a dynamic service schedule and need to be extremely flexible with their customers service needs. In a day where customer service is so important to an organizations ability to remain the market leader it is extremely important for an organization to consider implementing a mobile solution. For organizations that already have a mobile management solution in place it is critical that they continuously reevaluate the system in order to remain competitive in their market and drive down operational costs. Change can be difficult for many organizations and the buy-in from the Field resources, who will ultimately be utilizing the mobile solution on a daily basis, will be critical when implementing something like ClickMobile. If the field resources are not able to accept a change to process then Change Management needs to take place during the implementation. It is generally a good rule to begin Change Management at the beginning of any large project, such as one where a mobile solution is being introduced.

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Gary Patterson | TrustRadius Reviewer
Gary Patterson
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Pros

IBM Maximo

  • We like Maximo because it is highly configurable. We have faced challenges in the past where a lot of customizations have been done. This has resulted in a lot of pain when going for upgrades.
  • The recent development in the Asset Performance management area and having the capability to analyze the data has got us really excited and we are looking forward to more advanced capabilities in Maximo 7.6.
  • We have also enjoyed the capabilities it has provided in the operator log and managing our asset master data.

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Vinay Pushkarna, B.Eng, MBA | TrustRadius Reviewer
Vinay Pushkarna, B.Eng, MBA
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Salesforce Field Service (Click Field Service Edge)

  • They apparently have an excellent sales team.

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Anonymous | TrustRadius Reviewer
Verified User
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Cons

IBM Maximo

  • Hard to implement. A high number of resources and manpower is necessary to implement and upgrade IBM Maximo due to its robustness and number of functionalities.
  • Version fragmentation. Due to the challenge imposed by a version upgrade, it is common to find systems relying on legacy versions of Maximo which might become a challenge for the support team.
  • Unfriendly UI. The excess of functionalities and services available might become a challenge for a starting user. Although it is possible to customize the UI to fit the exact needs of each user, it is important to map exactly what each user needs.

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Pedro Henrique de Almeida | TrustRadius Reviewer
Pedro Henrique de Almeida
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Salesforce Field Service (Click Field Service Edge)

  • ClickSoftware Mobile Workforce Management takes very skilled and certified personnel to manage the changes to code, logic, or applications.
  • ClickSoftware Mobile Workforce Management requires significant upfront business analysis investment in time and planning to be implemented properly.
  • ClickSoftware Mobile Workforce Management requires a significant investment in IT infrastructure in order to implement successfully.

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George Pelosi | TrustRadius Reviewer
George Pelosi
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Likelihood to Renew

IBM Maximo

No score
No answers yet
No answers on this topic

Salesforce Field Service (Click Field Service Edge)

Salesforce Field Service (Click Field Service Edge) 8.5
Based on 2 answers
As of right now there is not a alternative that seems to offer all of the functionality with a vision of what is needed in the future. It is my belief that ClickSoftware will remain a leader in Mobile Workforce Management for a long time.

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Gary Patterson | TrustRadius Reviewer
Gary Patterson
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Support Rating

IBM Maximo

IBM Maximo 8.0
Based on 2 answers
User friendly. No additional training is required for new users. Easy to use. Ticket creation is very simple.

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Mohammad Equbal | TrustRadius Reviewer
Mohammad Equbal
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Salesforce Field Service (Click Field Service Edge)

No score
No answers yet
No answers on this topic

Online Training

IBM Maximo

No score
No answers yet
No answers on this topic

Salesforce Field Service (Click Field Service Edge)

Salesforce Field Service (Click Field Service Edge) 7.3
Based on 1 answer
Overall the training was quite informative but did lack detail in some areas. It had all of the necessary content for an experience product user but didn't offer enough information for a new user to complete the training and then feel comfortable in real-world situations running or managing the software. I would recommend this course for anyone with at least 1 year of full-time exposure to the ClickSchedule product.

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Gary Patterson | TrustRadius Reviewer
Gary Patterson
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Alternatives Considered

IBM Maximo

We were using an old software called MPX that had a lot of problems. We wanted to change it and move to a solution that would help us improve. The most used software for asset management in the market was IBM Maximo, so we didn't hesitate to adopt it. We have no regrets.

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Gonzalo Segarra | TrustRadius Reviewer
Gonzalo Segarra
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Salesforce Field Service (Click Field Service Edge)

I only recall reviewing the Oracle Scheduler a few years ago, and it was not as robust or user friendly on the GUI as ClickSchedule was. We have reviewed no other such solutions that I am aware of, we are a long time user of the ClickSoftware line of products especially Schedule and Analyze.

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George Pelosi | TrustRadius Reviewer
George Pelosi
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Return on Investment

IBM Maximo

  • Maximo has been a bit of challenge to deploy but we know that in the long term integrated asset management will be key to our success.
  • We do have a good return on investment when it comes to managing inventory in Maximo.
  • We feel that IBM has not done a good job of providing big picture thinking on how we can take strategy across the asset life cycle and execute that in a single system, i.e. Maximo.

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Vinay Pushkarna, B.Eng, MBA | TrustRadius Reviewer
Vinay Pushkarna, B.Eng, MBA
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Salesforce Field Service (Click Field Service Edge)

  • Field nurses are spending 4-5 (paid) hours a week trying to troubleshoot this software.

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Anonymous | TrustRadius Reviewer
Verified User
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Pricing Details

IBM Maximo

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Salesforce Field Service (Click Field Service Edge)

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

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