Likelihood to Recommend Pentana is great for monitoring PIs and risks. We find it less helpful for monitoring projects (with the Actions module); it isn't quite flexible enough for our needs, though the support team have been very helpful in adding custom fields for us.
Read full review We are happy with the management of the Id, accounts where the user can request any access easily. Also the many connector which Sailpoint is offering in order to onboard lots of applications is quite helpful. The access review module has also have been improve so that large campaigns can we work out easily. Where we see some improvement is on the UI as here it is not so intuitive for the end user, so that we need to make lots of communications and training so that the user is able to understand how to use it. For the administration and creation of roles it also would be great to have some improvements here to make it more easily its management.
Read full review Pros Pentana is excellent for monitoring, recording and reporting on PIs. Very easy to use the PI module. Pentana is excellent for monitoring risks at various levels (service, strategic etc.). Risks are displayed very clearly in a tree structure and the module is relatively easy to use. Read full review Brings users access, profiles and accounts all into one place Manages the Life Cycle Management process across ALL identities, permanent and Temporary Secures and manages access to critical applications and resources across the group Enables Info. Security to customise, share and delegate authority across the group Single version of the truth across our technology platform Read full review Cons Pentana could improve the free Documents module that comes with Pentana Risk. At the moment documents have to be linked to an action in order to display query results (such as how many documents are due for review) - this can be confusing for users who don't understand why there is an action linked. There is also no easy way for users to see the documents that are assigned to them. We would like to use the Actions module fully in order to monitor our corporate projects, but it a bit confusing for users and not very flexible when a project doesn't mirror Pentana's way of monitoring actions. Read full review The user interface is not very intuitive. It is hard for the occasional user to navigate through the request process. There are no instructions on the screen to help the user to know what to do. It is left up to the user to figure out what to click on and how to navigate through the process. Read full review Usability Some modules are more user-friendly than others. It's sometimes not obvious where to click to update the fields (or even that field titles can be clicked on). We have written 'Howdys' to help users. There can also seem to be a lot of steps/clicks to updating risks and actions. The Reports module on Pentana classic is certainly not user-friendly, particularly the Report Layout and Charts modules - we were told these would be integrated into the web version but this hasn't happened yet.
Read full review Overall usablity is excellent. The product is capable of performing all the expected tasks for a IAM solution.
Read full review Support Rating The support team are excellent and always answer queries promptly. They are very helpful.
Read full review Support for Customizations is very limited.
Read full review Implementation Rating Implementation was done correctly and all the requirements were met.
Read full review Alternatives Considered We selected Pentana because our neighbouring authorities are users and had spoken highly of the product and given us demonstrations; some of our staff were also familiar with Pentana when it was called Covalent. It seemed to be the best product on the market for monitoring risks, PIs and projects.
Read full review The on-prem SailPoint IdentityIQ platform provides the necessary customization that is required in our dynamic environment. Although we may look at a cloud-based Identity Management service again in the future, (there are many advantages), our identity management, authentication, and application assignment processes cannot be quickly consolidated to a single cloud-based service at this time.
Read full review Return on Investment Pentana Risk has allowed my team to focus on other areas of work whereas before we would be manually chasing for updates on PIs and risk. Pentana Risk does the chasing for us! We are able to produce reports for audit purposes very easily, rather than sending spreadsheets which is what we used to do. New managers can easily inherit risks, projects and PIs and see all of this on a custom portal, saving them time when they start. Read full review Over 300,000 password change/reset calls avoided to the helpdesk annually. 1,000 plus accounts with proper accesses provisioned via automated birthright processes weekly versus 1-2 days of manual provisioning and approvals. With a call center population that churns many people per week, this brings many dollars of efficiency to the operations teams. Flexibility on terminations to manage accounts and access for target applications based on regulatory or business rules to ensure compliance and avoid fines for non-compliance. Read full review ScreenShots